patient service representative resume example with 17 years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 3 years of relevant work experience to your team. Organized Patient Service Representative with 3 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Helpful Patient Service Representative with 3 years of experience. Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. Extensive knowledge of Interal Medicine & Ophthalmology and commitment to patient happiness. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach to customer service. Proficient in Nextgen. Dependable Patient Service Representative serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure Patient Service Representative position. Ready to help team achieve company goals. Dedicated Patient Service Representative professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking Patient Service Representative position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Patient Service Representative with 3 years of experience in Medical Front Office. Excellent reputation for resolving problems and improving customer satisfaction. Experienced Customer Service with over 3 years of experience in Medical Services Representative Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic Patient Service Representative for Medical or a Service Representative for a call center eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Medical, call center and up for training in lead positions. Motivated to learn, grow and excel in all programs. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 3 years of relevant work experience to your team.

  • Registration and Scheduling
  • Patient Needs Assessment and Referral
  • Documenting and Recording Information
  • Reminder Calls
  • Providing Information and Resources
  • Patient Greeting
  • Insurance Verification
  • Caring and Empathetic
  • Resolving Problems
  • Appointment Confirmation
  • Communicating to Patients and Families
  • Patient Account Reviews
  • Patient Engagement
  • Gathering Information From Patients
  • Call Transfers
  • Insurance Information Collection
  • Multi-Line Telephone Systems
  • Insurance Form Processing
  • Outbound Calling
  • Benefits Explanations
  • Patient Appointment Management
  • Health Information Act
  • Patient Service and Assistance
  • Word Processing
  • Vital Statistics Documentation
  • System Verification
  • 50 WPM Typing Speed
  • Punctual and Hardworking
  • Eligibility Determinations
Poway Adult School Poway, CA, Expected in No Degree : Medical Assistant - GPA :
San Diego International Studies San Diego, CA Expected in 06/1987 High School Diploma : - GPA :
Work History
Hunterdon Healthcare - Patient Service Representative
Hampton, NJ, 10/2019 - Current
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Used [Software] to schedule appointments.
  • Balanced deposits and credit card payments each day.
  • Explained plans for treatment and payment options.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Cyient - Customer Service Representative a
Columbus, GA, Apr2014 - Nov2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Recommended products to customers, thoroughly explaining details.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted available products and services to customers during service, account management and order calls.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed and updated databases to handle customer data.
  • Entered orders into 100 percent computer database system.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Handled over 90 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Trained staff on operating procedures and company services.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 95%.
  • Trained new personnel regarding company operations, policies and services.
CCS, Inc. - Administrative Assistant
City, STATE, 04/1999 - 09/2009
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
  • Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
  • Maintained company handbook to outline policies and provide insights to company mission and values.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Edited documents to improve accuracy of language, flow and readability.
  • Monitored office calendars to plan meetings, activities and travel to maximize productivity.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.
  • Scheduled office meetings and client appointments for staff teams.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.

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Resume Overview

School Attended

  • Poway Adult School
  • San Diego International Studies

Job Titles Held:

  • Patient Service Representative
  • Customer Service Representative a
  • Administrative Assistant


  • No Degree
  • High School Diploma

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