LiveCareer-Resume

patient service representative resume example with 1+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Skills
  • Classroom support
  • Student learning support
  • People skills
  • Team management
  • Understands medical procedures
  • Proper sterilization techniques
  • Venipuncture and phlebotomy
  • Patient scheduling
  • Medical terminology knowledge
  • EKG set up and monitoring
  • Pipetting
  • Calm and level-headed under duress
  • Certified in Basic Life Support (BLS)
  • Documentation procedures expert
  • Data entry
  • Stocking supplies
  • Certified as a Medical Assistant
Education and Training
Pacific University Forest Grove, OR Expected in 05/2014 Bachelor of Arts : Childhood Education - GPA :
CalRegional Santa Rosa, Expected in 01/2020 Certificate : Phlebotomy - GPA :

Passed NHA exam with a top score; nationally certified phlebotomist

West Coast Medical Assistant Program Rohnert Park, CA, Expected in 10/2021 Certificate : Medical Assistant - GPA :
Experience
Cleveland Clinic - Patient Service Representative
South Russell, OH, 09/2022 - Current
  • Answered patient questions and fielded complaints to resolve issues.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Documented and managed patient information in computer system.
  • Ran credit card batches and balanced deposits on daily basis.
  • Referred patients to appropriate professionals and services.
  • Scheduled patient appointments and procedures.
  • Obtained proper authorization and identification to release confidential medical records.
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Registered patients by verifying records to update computer system and patient charts.
  • Organized and maintained patient charts with proper classification and filing systems.
  • Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
  • Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
Hca - Certified Medical Assistant
Denton, TX, 05/2022 - 06/2022
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Organized charts, documents and supplies to maintain team productivity.
  • Interviewed patients to verify information, recorded medical history and confirmed purpose of visit.
  • Secured patient information and maintained patient confidentiality by completing and safeguarding medical records.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Helped assist the physicians with biopsies.
  • Escorted patients to examination rooms, prepared for physician exams and documented medical histories.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Sterilized medical instruments to streamline procedural use.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Protected confidentiality of patient care information and treatments to prevent data breaches.
  • Observed fellow medical assistants to learn the proper way to handle situations.
  • Learned how to properly pack sterilized instruments.
  • Cleaned examination rooms according to proper regulations.
  • Provided help where needed.
Bloomington, Mn Public Schools - Medical Assistant Extern
Bloomington, MN, 10/2021 - 11/2021
  • Escorted patients to examination rooms. Prepared for physician exams and documented medical histories..
  • Charted all patient services in records with high accuracy.
  • Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Entered patient services into records with high accuracy.
  • Sterilized medical instruments to streamline procedural use.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Protected confidentiality of patient care information and treatments to prevent data breaches.
  • Observed fellow medical assistants while learning the proper way to handle situations and learn the job.
  • Removed sutures and staples.
  • Removed cast wrappings.
  • Learned how to properly pack sterilized instruments.
  • Performed blood draws as required by physicians.
  • Cleaned examination rooms according to proper regulations.
  • Transcribed patient's records and notes to patient's file while computers were down for three weeks.
  • Under supervision, helped other externs learn the job.
  • Provided help where needed.
Forest Grove School District - Instructional Assistant
City, STATE, 10/2016 - 01/2018
  • Provided classroom support throughout planned instruction and individual lessons.
  • Delivered instruction individually or in small groups with support from instructor.
  • Complied with instructor-developed Individual Education Plans and made informed recommendations for adjustments.
  • Worked with special needs children between kindergarten and fourth grade age levels.
  • Offered students personalized educational, behavioral and emotional support.

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Resume Overview

School Attended

  • Pacific University
  • CalRegional
  • West Coast Medical Assistant Program

Job Titles Held:

  • Patient Service Representative
  • Certified Medical Assistant
  • Medical Assistant Extern
  • Instructional Assistant

Degrees

  • Bachelor of Arts
  • Certificate
  • Certificate

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