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patient service representative resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

I am a flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Medical Filing
  • Appointment Confirmation
  • Calm and Effective Under Pressure
  • Organized and Efficient
  • Caring and Empathetic
  • Gathering Information from Patients
  • Helpful and Service-Oriented
  • Registration and Scheduling
  • Communicating to Patients and Families
  • Scheduling Appointments
  • Reliability and Dedication
  • Patient Registration
  • Punctual and Hardworking
  • Schedule Coordination
  • Time Management and Prioritization
  • Claims Handling and Coverage Verification
  • Outbound Calling
  • Explaining Policy and Procedures
  • Patient Needs Assessment and Referral
  • Verbal and Written Communication
  • Documenting and Recording Information
  • Patient Confidentiality and Data Security
  • Payment Calculation
  • gets along with everyone
Experience
03/2021 to Current
Patient Service Representative Center For Diagnostic Imaging Woodbridge, VA,
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Answered patient questions and fielded complaints to resolve issues.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Documented and managed patient information in computer system.
  • Reported liabilities and risk management concerns to supervisor for review.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Scheduled patient appointments and procedures.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Explained policies, procedures and services to patients.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Coordinated with patients and healthcare professionals to meet patient needs.
11/2020 to 03/2021
Medical Office Associate Atlantic Health System East Windsor, NJ,
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Received and screened telephone calls and visitors by determining or addressing needs.
  • Collected co-pays and insurance data, applying full and proper payment to patient accounts.
  • Scheduled and confirmed patient appointments and consultations.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Communicated with patients with compassion while keeping medical information private.
  • Scheduled appointments for patients via phone and in person.
  • Completed and safeguarded medical records, securing patient information to maintain confidentiality.
  • Registered patients and scheduled appointments.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Maintained smooth flow of examinations to keep appointments on schedule.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
02/2020 to 11/2020
Patient Access Representative Southeast Alaska Regional Health Consortium Juneau, AK,
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Explained policies, procedures and services to patients.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Verified demographics and insurance information to register patients in computer system.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
01/1994 to 02/2020
Scheduling Coordinator Catholic Health Initiative Chicago, IL,
  • Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
  • Utilized MS Office and Excel to analyze data and create spreadsheets.
  • Copied and faxed important information for patient and client records.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Set and confirmed patient appointments.
  • Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
  • Provided reminder calls to clients prior to scheduled visits.
  • Resolved customer complaints or answered customers' questions.
  • Completed timely changes and updates to schedules in central scheduling system.
  • collected payments
  • set up treatment plans
  • patient billing and statements
Education and Training
Expected in 06/1992 to to
: Dental Assisting
Cumberland Perry Vo-tech - Mechanicsburg, PA,
GPA:
Expected in 06/1992 to to
:
Cedar Cliff High School - Camp Hill, PA
GPA:
Expected in to to
: Dental Hygiene
Harrisburg Area Community College - Harrisburg, PA
GPA:
Certifications
  • American Heart Association Basic Life Support ( CPR and AED ) program
  • Two Spirit on the spot recognition one from a patient and the other was from a co- worker
  • Mentioned in the Press Ganey from a Dr Wolf patient stating she was very pleased with how extremely competent and hardworking I am.
  • Dental Seminars

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Resume Overview

School Attended

  • Cumberland Perry Vo-tech
  • Cedar Cliff High School
  • Harrisburg Area Community College

Job Titles Held:

  • Patient Service Representative
  • Medical Office Associate
  • Patient Access Representative
  • Scheduling Coordinator

Degrees

  • Some College (No Degree)

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