Accommodating Patient Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner.
Skills
Helpful and Service-Oriented
Appointment Confirmation
Microsoft Office
Medical Filing
Organized and Detail-Oriented
Evaluating Quality of Care
Calm and Effective Under Pressure
Communicating to Patients and Families
Documenting and Recording Information
Providing Information and Resources
Resolving Problems
Caring and Empathetic
Verbal and Written Communication
Registration and Scheduling
Education and Training
Poughkeepsie High SchoolPoughkeepsie, NYExpected in 06/2016 – –High School Diploma: - GPA:
Experience
Vernon Memorial Healthcare - Patient Service Representative Viroqua, WI, 04/2021 - Current
Answered patient questions and fielded complaints to resolve issues.
Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Coordinated with patients and healthcare professionals to meet patient needs.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Supported hospital and clinic operations using customer service skills and detailed system knowledge.
Documented and managed patient information in computer system.
Referred patients to appropriate professionals and services.
Checked daily doctor schedules and verified insurance.
Scheduled patient appointment and procedures.
Checked claims for errors, corrected issues and mailed out updated documents.
Educated patients and families on treatments, procedures, medications, continuing care and community resources.
Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
Answered over 30 telephone calls per day to schedule appointments and answer patient questions.
Organized and maintained patient charts with proper classification and filing systems.
Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
Gpm Investments - Cashier Team Lead Spring Lake, MI, 09/2018 - 01/2021
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Processed payments for customers quickly and accurately to exceed productivity standards.
Scanned, priced and bagged customer groceries quickly to keep lines moving.
Rotated and merchandised products at point-of-sale to improve impulse buy rate.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Answered customer questions, provided store information and directed customers to designated store areas.
Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized.
Performed merchandising and signage updates during weekly and seasonal promotional changes.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Helped customers find specific products, answered questions and offered product advice.
Trained new team members in cash register operation, stock procedures and customer services.
Helped with purchases, locating items and signing up for rewards programs.
Learned roles of other departments to provide coverage and keep store operational.
Processed refunds for worn, damaged and broken merchandise.
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