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Patient Service Representative Resume Example

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PATIENT SERVICE REPRESENTATIVE
Summary

Meticulous Student Nurse who contributes value to patient-focused team. Commended for superior performance in academic and clinical units. Collaborates with healthcare professionals to foster seamless care delivery. Dedicated and well-qualified worker who is offering proven skills in patient care, medication administration and treatment implementation. Detail-oriented, responsive and proficient in routine care and emergency response. Offering a minimum of a year record in this field but Im looking for challenging, long-term position.

Skills
  • CPR certified
  • Lifeguard procedures
  • Emergency Response
  • Team collaboration
  • Strong client relations
  • Multitasking
  • Communication
  • Work ethic
  • Working collaboratively
  • Time management
Experience
Company Name | City, StatePatient Service Representative11/2021 - Current
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Documented and managed patient information in computer system.
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
  • Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Answered patient questions and fielded complaints to resolve issues.
  • Coordinated with patients and healthcare professionals to meet patient needs.
Company Name | City, StateLifeguard06/2017 - 09/2017
  • Performed CPR on rescued individuals until paramedics' arrival to resuscitate and improve positive outcomes.
  • Informed patrons of unsafe or hazardous conditions and requested alternative activities.
  • Identified emergency situations or potential drownings and entered water for lifesaving measures.
  • Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
  • Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
  • Adhered strictly to emergency action plans.
  • Kept watch over swimmers to respond quickly to distress situations.
Company Name | City, StateLead Server10/2015 - 05/2016
  • Maintain clean and organized dining area to facilitate workflows and minimize safety hazards.
  • Reset banquet as specified by supervisor to ensure readiness for other functions.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Managed tables throughout dining room to execute service at highest level.
Company Name | City, StateLead Cashier12/2000 - 10/2002
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Made change on cash register, handling payments by cash, credit, debit and personal checks.
  • Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Education and Training
New Rochelle High School | CityGrade: 12th06/2018
Westchester Community College | City, StateAssociate of Science in Practical NursingExpected in 12/2021
Personal Information
Page 2 , I have participated in feeding the less fortunate on Saturdays for “Isaiah's Room” at New York Covenant church. Our mission is to keep people alive, safe, and feed all year round. This is an opportunity for me to make a contribution to my community Page 3
Interests
Leadership Skills , The Boys and Girls Club (Remington) 570 5th Avenue New Rochelle, New York, 10801 The Keystone Club- As a Leader of the keystone club, I have encouraged young adolescent to productive, responsible, and caring citizens of their community. I've also participated in community service projects, such as, salvation army bell ringing, playing games with residences of the 55 and over dining program. Also, I have participated in feeding the less fortunate at the Saint Gabs high school. New York Covenant Church
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Resume Overview

School Attended

  • New Rochelle High School
  • Westchester Community College

Job Titles Held:

  • Patient Service Representative
  • Lifeguard
  • Lead Server
  • Lead Cashier

Degrees

  • Grade: 12th
    Associate of Science in Practical Nursing

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