patient service rep resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Passionate Healthcare Professional with a diverse background in healthcare, sales, travel and administration seeking an opportunity to secure a position in Healthcare Administration and Compliance. Eager to assist organizations adapt and facilitate change in an ever-changing healthcare system using creativity, strategic planning, and analytical skills. Dedicated to providing comprehensive care and administrative support for patients. Skilled at coordinating benefits and services with medical providers, managing internal database and information systems, and processing and organizing medical records.

  • Excellent organizational, written and communication skills
  • Analytical and critical thinker
  • Strong deductive skills
  • Time Management
  • Team building and leadership
  • Staff Training
  • Proficient in Microsoft Office and Internet Search
  • Research, Access, PowerPoint, Word, Excel, Epic Cadence-Front Desk
  • Template Building and Electronic Medical Records
  • HIPAA Compliance
  • Project Management
  • Medical Insurance Knowledge
Work History
PATIENT SERVICE REP, 07/2016 - Current
The University Of Kansas Hospital Topeka, KS,
  • Patient registration into Epic and set up systems to ensure patients revisits are schedule.
  • Schedule physical exams, follow-up medical and emergency visits for 3k + patients
  • Insurance verification, Prior Authorization and Referrals.
  • Manage and create Physicians’ schedules and calendars.
  • Performed all clerical duties and operate all office equipment.
  • Monitor patient flow in Medical Waiting Room.
  • Assist patients in filling out check-in and payment paperwork.
  • Compile and review medical charts.
  • Follow document protocols to safeguard confidentiality of patient records.
  • Kept current with literature and felid advancements to advocate to and for patients.
  • Organize patient records in database to facilitate information storage and retrieval.
  • Work with patients to ascertain issues and make referrals to appropriate specialists.
  • Apply administrative knowledge and courtesy to explain procedures and services to patients.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Facilitated communication between patients and various departments and staff.
VOLUNTEER, 05/2015 - 07/2015
Copper Mountain Community College District Joshua Tree, CA,
  • Enrolled nurses and medical residents in ongoing educational training programs.
  • Provided administrative support for Deputy Director of Nursing Education and Nursing Educators.
  • Provided data entry support for volunteer department.
  • Created various worksheets to capture enrollment data and payment information.
  • Created meeting agendas and recorded meeting minutes.
  • Reviewed nursing staff evaluations to ensure completeness.
  • Tracked volunteer hours in spreadsheets.
  • Assisted with special events or programs.
  • Coordinated food, clothing and household items for disadvantaged individuals and families.
  • Assisted with office tasks, taking messages, scanning documents and answering phone inquiries.
Social Solutions Boston, MA,
  • Provided leadership in handling of customer reservations via phone, email and web chats.
  • Managed over 500 customer accounts
  • Set-up new corporate and personal accounts for clients.
  • Resolved customer’s disputes within company’s guidelines.
  • Recorded credit card and accounts dispute charges.
  • Collected payments for corporate and personal accounts.
  • Monitored and investigated fraudulent charges made through company website and mobile application.
  • Responsible for accuracy and security of files with sensitive information and maintain PCI compliance.
  • Provided administrative support by filling, coping and scheduling and recording minutes for departmental meetings.
  • Assisted as supervisor and trained new staff members and generated ACD report and monitored calls.
  • Assisted with overseeing and implementation of company’s new VOIP software program.
  • Coordinated company team building exercises and organized catering and holiday parties for company events.
  • Supervised customer service agents
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Provided information regarding charge accounts and loyalty programs.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Masters of Science: Jurisprudence- Hospital Health Law and Pharmaceutical & Medical Device Law, Expected in 2022
Seton Hall University School of Law - Newark, NJ
Status -
Bachelor of Science: Health Services Administration; Geriatric Health , Expected in 05/2018
Herbert Lehman College City University of New York - Bronx,NY,
Status -
  • Member of Golden Key International Honour Society
  • Member of Tau Sigma National Honor Society
  • Awarded Honors Cum Laude
  • Awarded Health Science Departmental Honors
  • Awarded Presidential Scholar
  • Awarded Dean’s List Recipient (3x)
Additional Information
  • AWARDS & HONOR SOCIETIES . , Presidential Scholar& Three times Dean’s List Recipient . College & Departmental Honors . Golden Key International Honour Society & Tau Sigma National Honor Society

Mental Health First Aid (MHFA) Certified

Commissioned Notary Public


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Resume Overview

School Attended

  • Seton Hall University School of Law
  • Herbert Lehman College City University of New York

Job Titles Held:



  • Masters of Science
  • Bachelor of Science

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