patient service manager resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Seasoned Office Manager offering leadership experience. Well-versed in industry practices and procedures. Management abilities in financial, personnel and clerical areas. Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure, and policy improvement initiatives. Adaptable Office Manager with 10+ years of experience with wide range of talents. Additional experience in assisting executives, fast-learner with interest in developing new skills to better support Northeast Georgia Physicians staff and management.

  • Staff Development and Training
  • Motivational Leadership
  • Regulatory Compliance
  • Performance Management
  • Team Management and Supervision
  • Schedule Coordination
  • Decision Making
  • Recruitment and Hiring
  • Handling Customer Complaints
  • Coaching and Mentoring
  • Team Building
  • Documentation and Recordkeeping
  • Employee Motivation and Discipline
  • Verbal and Written Communication
  • Confidence and Drive
  • Delegation and Work Assignment
  • Multitasking and Prioritization
  • Microsoft Office
  • Friendly and Relatable
  • Attention to Detail
  • Goal Setting
  • Honesty and Integrity
  • Data Analysis and Modeling
  • Customer Service Management
  • Database Maintenance
Calhoun Hig Calhoun, Ga, Expected in 06/1984 High School Diploma : - GPA :

General Diploma with accounting continuing education

Work History
Johns Hopkins Medicine - Patient Service Manager
Lutherville, MD, 08/2015 - Current
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated with patients, ensuring that medical information was kept private.
  • Direct day-to-day administrative and operational functions for 20+ providers for 6 different practices, providing guidance and leadership to over thirty employees .
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Organized and facilitated monthly employee meeting discussing current issues, administrative and physician suggestions and complaints.
  • Produced daily telephone reports on all incoming and out going phone calls for presentation to CEO and board or directors.
  • Implemented best practice standards answering phones in timely manner, sending messages to nursing staff for medication refills and sick calls with out delays.
  • Managed pre-certifications for in office procedures and medications. Managed scheduling for ancillary departments and insurance verification. Managed all operators for incoming calls and scanning incoming documentation for patient charts.
  • Conducted all of annual reviews for all employees under my supervision.
First Hospitality Group Inc - Front Office Supervisor
Omaha, NE, 07/2009 - 08/2015
  • Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Coached employees through day-to-day work and complex problems.
  • Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
  • Assisted Practice Manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Dispersed petty cash to employees and collected and managed receipts.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Assisted with data related to administrative costs to prepare budgets for corporate-level management.
United Community Bank - Banking Officer
City, STATE, 05/2004 - 05/2009
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Collaborated with compliance department to eliminate procedural errors and margin breaks.
  • Enhanced operational risk application to capture regulatory findings from agencies such as SEC and OCC.
  • Examined ledger tickets for expenses and fees with accuracy and efficiency.
  • Supported upper management with employee performance review and policy implementation.
  • Developed strategies to grow client base and implemented appropriate sales plans to target prospective customers.
  • Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
  • Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
  • Supported tellers by processing transactions involving money orders, cashiers checks and payments.
  • Counted currency, coins and checks in cash drawer, night depository and ATM.
  • Consulted with financial advisors and traders to provide data and analysis of market trends, economic influences and business shifts affecting overall profitability.
  • Personal loan officer, car loans, home equity loans and personal lines of credit.
Century South Bank Purchased Then BB & T - Banking Office Manager of Operations
City, STATE, 05/1997 - 06/2004
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Improved operations through consistent hard work and dedication.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Handled twenty five plus, calls per day to address customer inquiries and concerns
  • Developed and maintained courteous and effective working relationships
  • Successfully maintained clean, valid driver's license and access to reliable transportation

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Resume Overview

School Attended

  • Calhoun Hig

Job Titles Held:

  • Patient Service Manager
  • Front Office Supervisor
  • Banking Officer
  • Banking Office Manager of Operations


  • High School Diploma

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