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patient service associate resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

Skills
  • Customer Service, Customer Service administrator, Front Desk Receptionist, Bilingual (English and
  • Spanish) Cashier. I have been working side by side with customers and clients for over 10 years now. I
  • Love to help people who don't speak a second language. I'm always up to learn new skills
  • Management, Spreadsheets,
  • Computer Skills:
  • Word, Excel, Outlook, Windows
  • SKILLS
  • 10+ Years in Customer Service
  • Bilingual
  • Answering the telephone; taking and relaying
  • Messages
  • Receiving and sorting mail
  • Scheduling appointments
  • Verbal and written communication
  • Listening
  • Organization and planning
  • Handling pressure and tolerating stress
  • Attention to detail
  • 2
  • Ordering supplies
  • Faxing, Emailing, coping and scanning
  • Documents
  • Greeting and welcoming customers/clients
  • Quality Standards and Protocols
  • Explaining Policy and Procedures
  • Administrative and Office Support
  • Database Search and Data Entry Skills
  • Microsoft Office
  • Organized and Efficient
  • Evaluating Quality of Care
  • Registration and Scheduling
  • Documenting and Recording Information
  • Providing Information and Resources
  • Resolving Problems
  • Patient Needs Assessment and Referral
  • Gathering Information from Patients
  • Patient Confidentiality and Data Security
  • Communicating to Patients and Families
  • Calm and Effective Under Pressure
  • Caring and Empathetic
  • Organized and Detail-Oriented
  • Verbal and Written Communication
  • Outbound Calling
  • Insurance Authorizations
  • Medical Services Administration
  • 50 WPM Typing Speed
  • Schedule Coordination
  • Bilingual in Spanish and English
  • Patient Registration
  • Medical Terminology
  • Payment Calculation
  • Clerical and Filing Support
  • Comfort with Technology and Databases
  • Insurance Forms Processing
  • Spanish Fluency
  • Word Processing
Experience
08/2020 to 02/2023
Patient Service Associate Preferred Homecare Phoenix, AZ,
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Explained policies, procedures and services to patients.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Counselled patients on potential financial liabilities and payment requirements.
  • Screened patients for eligibility for state, local and federal assistance programs.
9/2019 to 8/2020
Patient Services Representative Revohealth Golden Valley, MN,
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Documented and managed patient information in computer system.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Scheduled patient appointments and procedures.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Obtained proper authorization and identification to release confidential medical records.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Registered patients by verifying records to update computer system and patient charts.
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.
  • Ran credit card batches and balanced deposits on daily basis.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Obtained informed consent and payment documentation from patients and filed in system.
2/2017 to 2/2019
Receptionist Administrator Sweet & Paciorek LLC City, STATE,
  • Answered incoming phone calls, routing to appropriate parties throughout office.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Performed data entry and other administrative tasks to support departments.
  • Organized files and spreadsheets to simplify staff access or retrieval.
  • Obtained and processed payments from clients for products and services.
  • Received parcels, routed mail and opened packages for staff.
  • Maintained office supply inventory and placed orders to meet demand.
  • Screened and responded to emails, messages and other correspondence, freeing up senior management.
  • Coordinated appointment calendar and balanced schedules to promote optimal productivity.
  • Displayed professional standards at reception desk to impress visitors.
Education and Training
Expected in 06/2008 to to
High School Diploma:
KENNETT HIGH SCHOOL - Kennett Square,
GPA:
Expected in 05/2008 to to
High School Diploma:
Center For Arts And Techonolgy - Coatesville, PA,
GPA:
Languages
English:
Professional
Negotiated:
Spanish:
Professional
Negotiated:

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Resume Overview

School Attended

  • KENNETT HIGH SCHOOL
  • Center For Arts And Techonolgy

Job Titles Held:

  • Patient Service Associate
  • Patient Services Representative
  • Receptionist Administrator

Degrees

  • High School Diploma
  • High School Diploma

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