Patient Representative Clinic Lead Resume Example

Provide customer service for Members, Agents and Providers. Advise policy information regarding benefits. Assist with claims to be paid or to be reprocess. Answer questions regarding deductables, out pocket balances, in network and out of network coverage. Pharmacy questions. Enrollment paperwork and guide lines. Facets Software

Team Lead is responsible for employees answering phones with the correct location title. Make sure that Codes are announced correctly and the correct Code Teams respond. Look over documentation of employees. Update Amcom for doctors schedule. Look over pages sent out to make sure policy and procedure is being followed. Give assistance to providers who need a new pager and program them. Check voice mail and contact the clinic location with information. Assist patients over the phone. Give employees daily tasks and assign them lunch and break times. Look over monthly schedule to make sure the switchboard has proper coverage. Run reports from CISCO system. Cancel appointments in Epic. Handle projects assigned from supervisor.

Call Center. Coordinates inpatient admissions to acute care units from the time of decision to admit, to placement of patient in an appropriate bed. Performs entry into ADT system, as well as transfers and discharges patient accounts in a timely and accurate manner. Facilitates pre-planning of scheduled admissions and unit-to-unit transfers.

Data entry charge tickets, receptionist-Pt check in/check out, prep charts, referrals, file charts, surgery cards, supply tickets and then check to make sure all information is correct in the Cerner System. Data entry all copays from the Minneapolis location on a daily basis and make deposit to bank. Working with EOBs. Help out with lock box. The lock box has electronic deposits and regular deposits from the bank. Electronics are Health partners, Medicare and Blue cross Blue Shield and MA. Do the mail, which includes Copays from patients and insurance payments for the patient accounts. Rotation of balancing the A/R book. Opening mail and separating to give to the right person. Help out with in other areas where needed. Evenings and weekend Position. 6:00 p.m. to close. I greet and help customers with their needs and answer questions regarding products and services we provide in the store and available on line. Cashier and handle returns. I register Bridal couples who are seeking assistance with their wedding list for guests. Showing them our Fine China to our everyday table wear and things to help them with everyday life styles. Give customer satisfaction. Handle freight and stocking. Straightening and cleaning departments within the store before closing. Making sure all areas are injury free for employees and customers. Keeping an eye alert on internal and external theft. Writing down events with empty product packages in logbook and marking on map. A team player and help wherever needed.

10-key. Meet deadlines. Perform Operation Queues from IDX program for insurance's. Print out claims and edit lists for insurance representatives. Data entry charges into the IDX System and into the new Epic Held this position nights- 4:30pm-12:00am M-F, and every weekend-Saturday 5:30am-1:00pm (or double shift if needed) and Sunday 6:00 am to 1:00 pm (or double shift if needed) While working for Hennepin Faculty during the weekdays. My duties were: Open the health club on weekends and closing the club at night when needed. Helping the members with their membership and assisting them with tennis court reservations, purchasing classes such as swimming, tennis, personal trainers, towels, and lockers. Walking rounds to make sure the club is running correctly and that all needs of the members are met. The areas around neat and clean-spot checks. Handle all complaints and if any emergency contact proper personnel and assist. Balance the cash drawers and the vault and secure the club when closing.

Evenings and weekend Position. 6:00 p.m. to close. I greet and help customers with their needs and answer questions regarding products and services we provide in the store and available on line. Cashier and handle returns. I register Bridal couples who are seeking assistance with their wedding list for guests. Showing them our Fine China to our everyday table wear and things to help them with everyday life styles. Give customer satisfaction. Handle freight and stocking. Straightening and cleaning departments within the store before closing. Making sure all areas are injury free for employees and customers. Keeping an eye alert on internal and external theft. Writing down events with empty product packages in logbook and marking on map. A team player and help wherever needed.

Held this position nights- 4:30pm-12:00am M-F, and every weekend-Saturday 5:30am-1:00pm (or double shift if needed) and Sunday 6:00 am to 1:00 pm (or double shift if needed) While working for Hennepin Faculty during the weekdays. My duties were: Open the health club on weekends and closing the club at night when needed. Helping the members with their membership and assisting them with tennis court reservations, purchasing classes such as swimming, tennis, personal trainers, towels, and lockers. Walking rounds to make sure the club is running correctly and that all needs of the members are met. The areas around neat and clean-spot checks. Handle all complaints and if any emergency contact proper personnel and assist. Balance the cash drawers and the vault and secure the club when closing.

Perform customer service. Checking and Savings transactions and balancing. Roll up coin and bundle to put in vault.

Balance sheets from clinics with co-pays. Data enter payments from patients Into Disc System. Do deposits for three clinics. Enter EOB's from insurance payments into system. Add and separate Charge Tickets for data entering. Relieve Receptionist for breaks and lunch. Help-out In Medical Records and other departments where needed.

Accounts Payable/Accounts Receivable Payroll: Biweekly and Semi monthly for 200 employee's. Wire transfer from bank accounts. Wire transfer for Taxes. Schwab Report on Excel sheet. Employee Labor Reports. Sort and postage mail for three clinics and business office. Employee Benefits Personnel Department File invoices. Use copier, 10-key, Data Entry, Pitney Bowes Meter for postage, Mas90, Excel, Disc Computer Systems, Vacation and Sick tracking sheets, Create Time Cards, Setup meetings for 401k, Section 125, Transcription. Relieve Receptionist for Business Office Meetings. Balance sheets from clinics with co-pays. Data enter payments from patients Into Disc System. Do deposits for three clinics. Enter EOB's from insurance payments into system. Add and separate Charge Tickets for data entering. Relieve Receptionist for breaks and lunch. Help-out In Medical Records and other departments where needed.