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patient financial services manager resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Seasoned Accounts Receivable Manager offering over 15 years of professional management experience in diverse areas in Healthcare Business Administration. I have the expertise in hospital finance office operations, leadership, career growth as well as hands-on experience in a number of disciplines including project management, customer service, data analytics, and staff Management. To bring my years of experience and knowledge in A/R collections to help your facility increase cash flow and satisfy the accounts receivable. I am seeking a position where I can leverage my skills to implement efficiencies; lead impactful change and ultimately help grow the organization.

Skills
  • Financial analysis and planning
  • Account analysis expertise
  • Proficient in Eagle, EPIC, Stockamp TRAC, OMNIPRO, EPACES, Outlook, Excel and Word
  • Employee training
  • Planning and coordination
  • Excels in team leadership
  • Organization
  • Fluent in Spanish
  • Working collaboratively
Experience
Patient Financial Services Manager, 06/2013 - Current
Bradford Health Services, Inc. Opelika, AL,
  • Oversees team of 24 Employees (2 Supervisors, 1 Analyst and 22 Accounting Clerks) Responsible for collecting approximatively 60 million dollars in revenue each month Maintains the ability to work in a Stratified Processing Environment (SPE).
  • Responsible for Inpatient and Outpatient Blue Cross, Commercial, Medicare HMO, Rehab and Mental Health A/R.
  • SPE includes working in the TRAC and On-TRAC applications.
  • Conducts weekly unit meets and participates in all daily/weekly/monthly PFS SPE meets.
  • Oversees and monitors the staff of assigned work area including oversight of Supervisors.
  • Monitoring staff includes, hiring, disciplining, and terminating employees when necessary.
  • Monitors the attendance and performance of all staff.
  • Coordinate and attend monthly JOC meetings with payers to discuss settlements, trends, resolutions and any contracting issues between the two parties Monitors and investigates all inpatient and outpatient billed and unbilled receivable accounts for assigned area.
  • Also monitors the follow-up of all billed and unbilled accounts, and ensures compliance with hospital collection policies, and accuracy of account information.
  • Communicates with internal departments as necessary.
  • Produced monthly and quarterly revenue cycle reports to analyze third party insurance trends.
  • Assisted in setting up and monitoring a BOT - automated worker.
  • Weekly meetings with VP, Directors, Managers, and Supervisors to discuss overall progress within the Patient Finance Department Reviews all denials for proper procedures and corrective measures Conducts weekly meetings with Accounting Clerks to map out the unit’s goals, objectives and accomplishments Implements departmental policies, goals, objectives and procedures Evaluates productivity of staff and makes suggestions for changes in procedure and staffing to enhance the performance in this area.
  • Completes employee annual performance evaluations Issued warnings and counseled team associates with union representation on work performance, work conduct and other policies of the medical center Determines staffing requirements, interviews, hires and trains new employees.
  • Ensures staff is instructed in proper customer service techniques.
  • Updated payroll, approved vacation, sick and personal time
Patient Financial Services Supervisor, 08/2010 - 05/2013
Danbury Health Systems Poughkeepsie, NY,
  • Supervised 5 Accounting Clerks at the Patient Finance Department Ensured timely collection of medical claims in accordance with contracts, compliance policies, payer regulations and or legal policies Trained staff on effective and professional communication skills with patient patients/and or payers Investigated and analyzed accounts based on managed care contracts to ensure proper reimbursement Prepared and analyzed reports based on the aged trial balance for denial trends, issues and possible resolutions for Manager on a monthly basis Reviewed receivables that need to be written off and provide explanations and solutions for Manager as needed.
  • Conducted weekly Unit Meetings to discuss key issues, new procedures and progress of the unit/department Managed and delegated daily work lists to the staff to maximize productivity Completed and delivered monthly staff quality reviews Maintained patient confidentiality in compliance with HIPPA regulations.
Patient Financial Services Supervisor, 06/2004 - 08/2010
Danbury Health Systems Norwalk, CT,
  • Supervised 11 Accounting Clerks at the Patient Finance Department Ensured timely billing of Transplant claims Ensured timely collection of medical claims in accordance with contracts, compliance policies, payer regulations and or legal policies 2 Attended weekly management meetings to discuss key issues, new procedures and progress of the unit/department Managed and delegated daily work lists to the staff to maximize productivity Trained staff on effective and professional communication skills with patient patients/and or payers Prepared and analyzed reports based on the aged trial balance for denial trends, issues and possible resolutions for Manager on a monthly basis Completed and delivered monthly staff quality reviews Maintained patient confidentiality in compliance with HIPPA regulations.
Education and Training
A.A.S Degree: Business Administration, Expected in
-
Borough of Manhattan Community College - ,
GPA:
Status -
B.S. Degree: Business Management, Expected in 05/2020
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New Jersey City University - ,
GPA:
Status -

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Resume Overview

School Attended

  • Borough of Manhattan Community College
  • New Jersey City University

Job Titles Held:

  • Patient Financial Services Manager
  • Patient Financial Services Supervisor
  • Patient Financial Services Supervisor

Degrees

  • A.A.S Degree
  • B.S. Degree

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