To work in a challenging environment, utilizing my knowledge and experience while performing at the best of my abilities to
contribute positively to the growth of the organization Knowledge, Abilities & Computer Skills Proficient personal computer skills including Microsoft Office. Excellent interpersonal, written, and oral communication skills. Ability to maintain the highest level of confidentiality, in compliance with Company policy and applicable law and regulations. Ability to prioritize and organize work in a multitasked environment. Ability to work in a team fostered environment and/or individually with little or no supervision. Ability to adapt to a flexible schedule. ERP Systems used: Peach Tree Quick Books Meditech and Epic SystemsHighly enthusiastic customer service professional with [number] years client interface experience.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Highly enthusiastic customer service professional with [number] years client interface experience.Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Strong organizational skills Active listening skills Courteous demeanor Energetic work attitude Sharp problem solver Customer service expert Adaptive team player Strong organizational skills Active listening skills Seasoned in conflict resolution Seasoned in conflict resolution Sharp problem solver Courteous demeanor Energetic work attitude Customer service expert Telecommunication skills |
Customer Assistance
Quality Communication
Customer Service
Customer Interface
Customer Assistance
Customer Assistance
Customer Service
Database Maintenance
Addressed [number] website inquiries per day, converting [number] into renewal customers.Trained [number] new employees quarterly.Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Cross-trained and provided back-up for other customer service representatives when needed.Managed quality communication, customer support and product representation for each client.Guaranteed positive customer experiences and resolved all customer complaints.
Compiled weekly monetary reports and records for store managers.Guaranteed positive customer experiences and resolved all customer complaints.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Cross-trained and provided back-up for other customer service representatives when needed.
H & R BlockTax Certification completed on an annual basis *IRS Regulations *H&R Bank Regulations & GuidelinesContinuing education in [Subject]Coursework in Business, Marketing and CommunicationsCoursework in Business Administration and Organizational Development
accounting, Accounts Payable, administrative duties, cash handling, clerical, client, clients, customer relations, customer satisfaction, Customer Service, directing, filing, functional, HR, insurance, marketing, mentoring, mail, Office, neat, organizing, payroll, policies, processes, recruiting, selling, sales, tax, taxes, tax returns, telephone, phone, transaction processing, writtenCareful and active listenerMulti-tasking
Professional and friendlyCareful and active listenerMulti-tasking
Companies Worked For:
School Attended
Job Titles Held:
Degrees
