Patient Financial Service Representative resume example

• Addressed [number] website inquiries per day, converting [number] into renewal customers.Cross-trained and provided back-up for other customer service representatives when needed.Managed quality communication, customer support and product representation for each client.

• Provide exceptional Customer Service while being friendly, courteous, and helpful.
• Give personal attention; take personal responsibility when providing guest service · Answered phone calls; moderate volume and transferred to appropriate individuals · Assisted in the preparation of monthly and quarterly tax returns · Completed filing, processed mail, and performed other general administrative duties.

• Maintains office services by organizing office operations and procedures; including but not limited to: Prepared payroll including monthly and quarterly withholding taxes Controlled correspondence Designed filing system Reviewed and approved supply requisitions Monitored clerical functions · Assisted HR with new and existing employees; orientation, training and benefit assistance · Helped employees in processing of health insurance claims · Entered invoices and handled all Accounts Payable duties · Responsible for making deposits and tracked all Account Receivable · Maintained accounting and HR files · Provided support to other departments as needed · Delivered superior Customer Service to both internal and external customers.

Compiled weekly monetary reports and records for store managers.Guaranteed positive customer experiences and resolved all customer complaints.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Cross-trained and provided back-up for other customer service representatives when needed.

• Performed all the duties of a Customer Service Representative plus assisted in the day-to-day operations and responsible for directing the activities of all employees Maintained exemplary customer service within the store and established relationships with both internal and external customers · Assisted Upper Management with recruiting, developing, and motivating store employees · Establishing a strong customer service/selling culture to maximize sales · Worked as a Customer Service Representatives in transaction processing, maintenance of cash drawers, and cash handling procedures · Resolved customer complaints for increased customer satisfaction · Assisted Upper Management with controlling labor hours, cash, store audits, and shrinkage · Help maintain a neat and clean store environment for our customers and employees · Performed other duties as assigned.