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Patient Financial Service Representative Resume Example

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PATIENT FINANCIAL SERVICE REPRESENTATIVE
Career Overview

To work in a challenging environment, utilizing my knowledge and experience while performing at the best of my abilities to


contribute positively to the growth of the organization Knowledge, Abilities & Computer Skills Proficient personal computer skills including Microsoft Office. Excellent interpersonal, written, and oral communication skills. Ability to maintain the highest level of confidentiality, in compliance with Company policy and applicable law and regulations. Ability to prioritize and organize work in a multitasked environment. Ability to work in a team fostered environment and/or individually with little or no supervision. Ability to adapt to a flexible schedule. ERP Systems used: Peach Tree Quick Books Meditech and Epic SystemsHighly enthusiastic customer service professional with [number] years client interface experience.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Highly enthusiastic customer service professional with [number] years client interface experience.Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Courteous demeanor
  • Energetic work attitude
  • Customer service expert

Strong organizational skills

Active listening skills

Courteous demeanor

Energetic work attitude

Sharp problem solver

Customer service expert

Adaptive team player


Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Energetic work attitude

Customer service expert

Telecommunication skills
Accomplishments

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Quality Communication 

  • Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Database Maintenance 

  • Assisted in the managing of the company database and verified, edited and modified members' information.
Work Experience
Expert Global Solutions- EGS May 2015 to June 2015 Patient Financial Service Representative
Matteson, IL

Addressed [number] website inquiries per day, converting [number] into renewal customers.Trained [number] new employees quarterly.Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Cross-trained and provided back-up for other customer service representatives when needed.Managed quality communication, customer support and product representation for each client.Guaranteed positive customer experiences and resolved all customer complaints.
H&R Block Inc January 1996 to April 2015 Senior Tax Advisor
Manteno, IL
  • Addressed [number] website inquiries per day, converting [number] into renewal customers.Cross-trained and provided back-up for other customer service representatives when needed.Managed quality communication, customer support and product representation for each client.
Costen, Hammel and Leake Inc August 2009 to December 2009 Office Administration
Momence, IL
  • Provide exceptional Customer Service while being friendly, courteous, and helpful.
  • Give personal attention; take personal responsibility when providing guest service · Answered phone calls; moderate volume and transferred to appropriate individuals · Assisted in the preparation of monthly and quarterly tax returns · Completed filing, processed mail, and performed other general administrative duties.
Land of Lincoln Harley Davidson January 1999 to January 2008 Administrative Assistant
Manteno, IL
  • Maintains office services by organizing office operations and procedures; including but not limited to: Prepared payroll including monthly and quarterly withholding taxes Controlled correspondence Designed filing system Reviewed and approved supply requisitions Monitored clerical functions · Assisted HR with new and existing employees; orientation, training and benefit assistance · Helped employees in processing of health insurance claims · Entered invoices and handled all Accounts Payable duties · Responsible for making deposits and tracked all Account Receivable · Maintained accounting and HR files · Provided support to other departments as needed · Delivered superior Customer Service to both internal and external customers.

Compiled weekly monetary reports and records for store managers.Guaranteed positive customer experiences and resolved all customer complaints.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Cross-trained and provided back-up for other customer service representatives when needed.
Carson Pirie Scott Lincoln Mall January 1978 to January 1988 Department Manager
Matteson, IL
  • Performed all the duties of a Customer Service Representative plus assisted in the day-to-day operations and responsible for directing the activities of all employees Maintained exemplary customer service within the store and established relationships with both internal and external customers · Assisted Upper Management with recruiting, developing, and motivating store employees · Establishing a strong customer service/selling culture to maximize sales · Worked as a Customer Service Representatives in transaction processing, maintenance of cash drawers, and cash handling procedures · Resolved customer complaints for increased customer satisfaction · Assisted Upper Management with controlling labor hours, cash, store audits, and shrinkage · Help maintain a neat and clean store environment for our customers and employees · Performed other duties as assigned.
Educational Background
Munster High School High School Diploma Munster, IN

H & R BlockTax Certification completed on an annual basis *IRS Regulations *H&R Bank Regulations & GuidelinesContinuing education in [Subject]Coursework in Business, Marketing and CommunicationsCoursework in Business Administration and Organizational Development
Skills

accounting, Accounts Payable, administrative duties, cash handling, clerical, client, clients, customer relations, customer satisfaction, Customer Service, directing, filing, functional, HR, insurance, marketing, mentoring, mail, Office, neat, organizing, payroll, policies, processes, recruiting, selling, sales, tax, taxes, tax returns, telephone, phone, transaction processing, writtenCareful and active listenerMulti-tasking

Professional and friendlyCareful and active listenerMulti-tasking

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Resume Overview

Companies Worked For:

  • Expert Global Solutions- EGS
  • H&R Block Inc
  • Costen, Hammel and Leake Inc
  • Land of Lincoln Harley Davidson
  • Carson Pirie Scott Lincoln Mall

School Attended

  • Munster High School

Job Titles Held:

  • Patient Financial Service Representative
  • Senior Tax Advisor
  • Office Administration
  • Administrative Assistant
  • Department Manager

Degrees

  • High School Diploma

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