Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Medical Administrative Assistant experience gained through years of employment with Ochsner Medical Foundation. Experience includes, but not limited to, verification of clients' insurance, personal and financial information. Data entry includes clients' demographic, appointment schedules and recording of medical diagnosis. Accurate medical record updating. Knowledgeable in various insurance coverage. Workers Compensation claim processing proficiency.
Skill Highlights
  • Maintains strict confidentiality
  • Superior supervisory skills
  • Team player
  • Exhibit courteous and professionalism
  • Strong Organizational skills
  • Electronic Medical Record (EMR) software ICD-9 coding
  • HIPAA compliance
  • EPIC certification
  • Medical terminology
Professional Experience
patient financial service rep, 08/2015 -
Atlantic Health System Randolph, NJ,

Thoroughly investigated past due invoices and minimized number of unpaid accounts.investigate insurance claims that have been denied for non payment, overpayment and make adequate adjustments to patient billing account. Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate HCC information.Carefully reviewed medical records for accuracy and completion as required by insurance companies.Strictly followed all federal and state guidelines for release of information. request medical records and submit proper document to insurance companies as requested or needed.

Senior Revenue Cycle Representative, -
Fresenius Medical Care Charlotte, NC,
  • 3 02/201 - 07/2015.
  • Responsibilities include, but not limited to: working closely with supervisor, supervised staff of 15, trained new hires & staff on updated policy and procedures.
  • Developed and implemented the registration process for the labor and delivery.
  • Compiled training Manuel for registration staff.
  • Conduct peer interviews for new hires.
  • Performed audits on15-25 registration staff.
  • Obtain patient and family demographic information, obtain insurance information, verify insurance, obtain insurance icd 9 code, cpt code, and authorization for hospital.
  • Run daily Inpatient Admission Reports to verify insurance authorization for an average of 15 admissions per day obtained by staff.
  • Performed 80 monthly quality assurance reports.
  • Provide software training and technical assistance to 15 staff.
  • Order and maintain ER supplies and equipment twice monthly.
  • Scheduled and process radiology an average of 50 patients and procedures.
  • Verified workmen's compensation claims and process payments for services rendered average monthly collection in the ER area $8500.00.
Revenue Cycle Representative, 06/2007 - 03/2011
State Of Arkansas Perryville, AR,
  • Performed same duties as the Senior Revenue Cycle Representative 3 with the exception of supervisory duties in the Imaging Center, Clinic Registration and Emergency Room departments.
Letter Carrier, 03/2006 - 04/2008
United States Postal Service City, STATE,
  • Responsible for the sorting and distributing mail according to the assigned route.
  • Process outgoing and incoming packages for mailing or delivery.
Patient Service Assistant, 10/2005 - 03/2006
Grady Hospital City, STATE,
  • Responsible for data entry of Emergency Room patients' information into hospital's medical records for admissions and patient discharge.
  • Processed payments for services rendered in ER and explained discharge instructions to patients.
  • Scheduled follow-up medical visits with specialty clinic physicians.
Information Technology Assistant, 01/2005 - 07/2005
Orleans Parish Levee Board City, STATE,
  • Operated/managed Information Technology helpdesk for the entire agency.
  • Received and logged in all helpdesk calls while routing calls to the proper technicians for servicing.
  • Monitor daily work queues for the calculation of timespan to complete work request.
  • Maintained employees attendance log and prepared log for payroll.
Patient Service Assistant 2, 06/2000 - 02/2005
Ochsner Medical Foundation City, STATE,
  • Performed same duties as the Revenue Cycle Representative in the Endocrinology Clinic.
  • End of day balance and maintain cash drawer.
  • Original position was Patient Service Assistant (PSA) but promoted to a PSA 2 with 2 years and worked in various departments of the clinics while training new employees.
  • Assisted with the initial start-up and operation of Pain Clinic at satellite clinic.
Education and Training
: Health Information Management, Expected in Present
Southern University of New Orleans - New Orleans, LA
Health Information Management
Certificate Patient Care Tech: Funeral Services, Expected in 1996
Delgado Community College - New Orleans, LA
Funeral Services
High School Diploma: , Expected in 1986
Marion Abramson High School - New Orleans, LA
Sidney Colier Vo-Tech
agency, balance, cpt, data entry, delivery, Endocrinology, ICD-9, Imaging, Information Technology, insurance, mailing, Medical terminology, mail, Strong Organizational skills, Patient Care, payroll, coding, quality assurance, radiology, routing, software training, sorting, supervisor, supervisory skills, supervisory, Team player, technical assistance

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School Attended

  • Southern University of New Orleans
  • Delgado Community College
  • Marion Abramson High School

Job Titles Held:

  • patient financial service rep
  • Senior Revenue Cycle Representative
  • Revenue Cycle Representative
  • Letter Carrier
  • Patient Service Assistant
  • Information Technology Assistant
  • Patient Service Assistant 2


  • Certificate Patient Care Tech
  • High School Diploma

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