patient finance representative resume example with 11 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Motivated and versed in Patient Finance and Customer Service. Driven to exceed expectations and able to operate effectively in high-pressure environments. Seeking to build long-term career with established company.

  • Financial Services
  • Time management
  • Decision-making
  • Microsoft Office
  • MS Office
  • Customer service
  • Flexible
  • First Aid/CPR
  • Reliable and trustworthy
Patient Finance Representative, 12/2015 - Current
Children's Hospital Of The King's Daughters Hampton, VA,
  • Verify and correct financial and accounting errors and inconsistencies.
  • Patient registration.
  • Duties include receiving payment and posting amount to customer's account.
  • Schedule, reschedule, and cancel appointments.
  • Schedule follow up appointments.
  • Answer telephones and Verify patient's insurance.
  • Billing and coding.
  • Administer walk away bills.
Mental Health Technician, 04/2013 - 08/2015
Stcharles Idaho Falls, ID,
  • Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
  • Verified appropriate clinical information is communicated when patients are referred to specialists.
  • Delivered administrative support to clinical staff and managers by handling [Task].
  • Documented patient interactions in compliance with HIPAA requirements.
  • Verified patient health history and contact information for chart accuracy.
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
  • Identified and addressed individual mental health challenges to support patients.
  • Provided excellent service to patients through personable communication.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
Certified Nursing Assistant, 09/2011 - 03/2013
Kane's Furniture Fort Myers, FL,
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Delivered nursing assistance to residents in [Number]-bed [Type] care facility.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Documented activities and recorded information in EMR system.
Customer Service Representative, 11/2010 - 07/2011
Alorica City, STATE,
  • Assessed customer needs and upsold products and services to maximize sales.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered 200+ inbound calls per day and directed to designated individuals or departments.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Reviewed account and service histories to identify trends and issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Answered customer questions and addressed concerns, resulting in 50% reduction in complaint calls.
Education and Training
High School Diploma: , Expected in 06/2009
Miami Southridge High School - Miami,
Status -
Associate of Science: Nursing, Expected in 10/2021
Fortis College - Cutler Bay, FL,
Status -
CNA License: Nursing, Expected in 08/2011
Jackson Institute - Homestead, FL,
Status -
  • Licensed Florida Life Insurance Agent - 2019- Current
  • Certified Nursing Assistant License - 2011- Current

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Resume Overview

School Attended

  • Miami Southridge High School
  • Fortis College
  • Jackson Institute

Job Titles Held:

  • Patient Finance Representative
  • Mental Health Technician
  • Certified Nursing Assistant
  • Customer Service Representative


  • High School Diploma
  • Associate of Science
  • CNA License

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