To be hired in a position in which my experience and abilities in administration will be a contribution to the growth of my employer and myself.
Education and Training
May 2006Coral Reef High School
Bachelor Degree : Health Services Administration, December 2014Florida International UniversityGPA: Delta Epsilon Iota Academic Honor Society
*Dean's list Spring and Fall 2013/Fall 2014
*Magna Cum LaudeHealth Services Administration Delta Epsilon Iota Academic Honor Society
*Dean's list Spring and Fall 2013/Fall 2014
*Magna Cum Laude
Associate of Arts Degree : Business Administration, December 2012Miami Dade CollegeBusiness Administration
Legal & Public Affairs Academy
Working knowledge of different operating systems, Microsoft Windows and Apple OS operating system.
Ability to work within a high-pace, high volume environment.
Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Access.
Ability to work independently, organize, and lead tasks to a successful completion.
Self-directed with excellent customer service, interpersonal, and time management skills.
Patient Finanacial Representative II June 2014 to CurrentBaptist Outpatient Services
Verify patient's insurance benefits to obtain accurate information entered into Netaccess.
Interview patients to obtain registration information as well as informing patients of coverage limitations and financial responsibility for their scheduled procedure.
Working knowledge of web-based applications; Healthpay, Auditlogix, Enterprise Doc Mgmt (EDM), T-Systems.
Data entry into the NetAccess registration system of all applicable patient and/or guardian demographic, insurance or funding information.
Informs customer of relevant registration policies, procedures, delays, and regulatory requirements.
Asset the pre-assessment nurse in verifying physician orders, obtaining all patient medical clearances, and assuring the correct diagnostic testing has been ordered and received for the day of service.
Elected to participate in various committees/campaigns such as United Way Campaign, Susan G.
Komen, and the BOS Retreat 2015 committee.
Cross-trained in urgent cares and diagnostic center settings.
Obtain payment and prepare deposits slips using the Healthpay system.
Purchasing Manager/Assistant to President April 2010 to June 2011Custom Veterinary Services
Experience in interacting with outside vendors for purchases, tracking orders and addressing any issues as arise (invoicing, incomplete orders, etc.) Maintain and organize files with detail orientation and time management.
Effectively maintained records of open orders, receiving records, material pricing and inventory from company suppliers.
Provided workers with the proper tools needed to efficiently complete their job.
Responsible for organizing and inputting data into the company database which consisted of chemical, packaging supplies, shipping and merchandise inventory.
Create various reports using data sources: Access, Excel, and Word.
Acknowledge and keep track of open customer orders.
Handle logistics for outbound and inbound freight.
Manage pending task and deadlines on all product development projects.
Work with accounts payable regarding supplier and vendor invoicing.
Microcomputer Technician March 2007 to April 2010Miami Dade College
Work with the District I.T.
Communications Manager to develop and prepare reports related to Work Orders, Trouble Tickets, Quick Jobs, and other assorted projects.
Full understanding of the lifecycle of telecommunications and network-related service requests, including cabling, Facilities small capital projects, and the documentation thereof via database and web-based applications.
Experience in installation, troubleshooting and repair of network and telecommunications equipment and software.
Process equipment upgrade requests associated with telecommunications services.
Coordinate and assist customer service routine tasks; processing, assignment and distribution of service requests via Kaseya and Parature web-based applications.
Provide technical support to College telephone and computer users using ProComm Plus (software), HiCom/HiPath (web-based), and Avaya (VoIP) applications.
Extensive experience using IT trouble reporting and ticketing platforms (e.g.
Parature, Kaseya, etc.) for service ticket tracking, telecommunications programming and troubleshooting, et al.
Interact with end users and administrators to schedule, organize and maintain the schedule for shared services supported by Network and Telecommunications department (conference, bridges, Polycom reservations, etc.) Thorough knowledge of telecommunication phone systems, software and management applications (e.g.
Siemens Hipath/Hicom, Procomm Plus, Avaya Site Administration, Phone Guide, etc.), work flows and processes.
Organize and maintain the department email inbox.
Create and distribute the College's financial aid reports, as well as daily trouble ticket reports, and daily technician report sheet.
Maintain the department database, and accountable for allowing the proper authorized personnel into the College's datacenter.
Heavy call volume screening and routing throughout the department and college.
Update and distribute the attendance board to the Associate Vice Provost of Network and Telecommunications Services, plus all associated employees.
Front desk receptionist, operations and management, including greeting vendors and maintaining the department conference room, answering incoming calls, and interacting with fellow college employees.
Complete the Daily Outstanding Trouble Ticket Reports, Weekly Stand by Reports, Code Blue Reports, and Call Detail Reports, using both software and web-based applications.
Fully fluent in English and Spanish.
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