LiveCareer-Resume

patient dining service manager resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Energetic General manager with experience leading front of house staff, managing dining room, serving large groups and coordinating food service events. Maintains kitchen and dining facilities with high standard of cleanliness, sanitation and safety. Promotes proper attire and hygiene policies for food service staff. Well-established reputation for delivering high-quality dining experiences and fostering exceptional working environment.

Skills
  • Payroll Administration
  • POS Terminal Operation
  • Quality Assurance
  • Training and Onboarding
  • Performance Improvement
  • Money Handling
  • Staffing and Sales Reporting
  • Delegating Assignments and Tasks
  • Building Maintenance
  • Front of House Management
  • Scheduling Staff
  • Problem-Solving
  • Recruitment and Hiring
  • Investigating Complaints
  • Fire Safety Regulations
  • Menu Pricing and Writing
  • Monitoring Food Preparation
  • Profit Optimization
  • Back of House Management
  • Health Code Compliance
  • Database Interface and Query Software
  • Supply Ordering and Management
  • Labor and Overhead Cost Estimation
  • Inventory Management
  • Federation of Dining Room Professionals Certified
  • Enforcing Nutritional Standards
  • Supervised 2 Panda Express restaurants in same location
  • Opened Panda Express stores in multiple states
Education and Training
MSU , Expected in 04/2023 Bachelor : - GPA :
East Mississippi Community College Mayhew, MS Expected in 01/2010 Associate Degree : - GPA :
Experience
Compass Group Usa Inc - Patient Dining Service Manager
Albany, NY, 10/2018 - Current
  • Evaluate and develop service levels
  • Oversee Patient Dining Program and daily meal rounding inclusive of service recovery
  • Collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience
  • Perform tray assessments to ensure food quality and presentation and tray accuracy
  • Regulatory inspections and audits
  • Perform management functions that include direct supervision, team-building, employee development of 40 hourly employees.
  • Reviewed closing reports at end of shifts and corrected mistakes.
  • Arranged proper seating facilities to promote rules and regulations concerning safety, fire and health concerns.
  • Adhered to and enforced health and safety standards regarding food preparation, serving and storage.
  • Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and canceled items.
  • Maintained presence on dining room floor and assisted team to support efficiency of service.
  • Scheduled front of house staff to open, close and work dining room floor daily.
  • Reported staff performance, inventory, overall dining room needs and special events information to Food and Beverage Director.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Distributed food to service staff for prompt delivery to customers.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Persevus Veteran Careers - General Manager of Food Service
Traverse City, MI, 08/2016 - 07/2020
  • Hires, supervises, evaluates, trains, develops, and disciplines staff, as necessary
  • Develop and manage the annual budgets
  • Works with job's departments on the implementation of plans to assure that all fields are met
  • Create and deliver facilities update presentations to facilities
  • Modify standards ensuring alignment with the company's mission, values, and goals
  • Evaluate all applicable local, state, and federal laws
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Rotated and replenished products in display cases.
  • Adhered to company food, safety, quality and sanitation policies.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Coordinated maintenance and repair of food service equipment.
  • Performed frequent checks to maintain consistently high quality of food preparation and service.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Trained and mentored new employees each quarter.
  • Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
  • Planned menus in collaboration with chefs and other personnel.
  • Monitored actions of staff and customers to uphold health and safety standards.
  • Investigated and resolved customer complaints concerning food quality and service.
  • Supervised portion control and quantities of preparation to minimize waste.
Thomson Reuters Corporation - General Manager of Operations
Seattle, WA, 05/2010 - 06/2016
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Assessed people quickly and accurately
  • Scheduled and directed staff in daily work assignments to maximize productivity
  • Handled currency and credit transactions quickly and accurately
  • Monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
  • Optimized profits by controlling food, beverage, and labor costs on a daily basis
  • Familiarized the knowledge of foods, beverages, supervisory duties, and service techniques
  • Assisted management with inventory control and stock ordering
  • Followed procedures for safe food preparation and presentation
  • Handled currency and credit transactions quickly and accurately
  • Responsible for planning
  • Directed and overseed the operations and fiscal health of a business unit, division, department
  • Trained employees on duties, policies and procedures.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Administered employee discipline through verbal and written warnings.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Kellogg's - Sales Representative
City, STATE, 07/2008 - 05/2010
  • Managed and collected money from drop stops
  • Transported food products to warehouse
  • Kept track of inventory quantity of shipment supply
  • Delivered goods to local companies
  • Performed as a loading transporter
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Leveraged CRM system to manage sales activities and track sales performance.
  • Adhered to company initiatives and achieved established goals.
  • Created successful strategies to develop and expand customer sales.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Monitored customer order process and addressed customer issues.

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Resume Overview

School Attended

  • MSU
  • East Mississippi Community College

Job Titles Held:

  • Patient Dining Service Manager
  • General Manager of Food Service
  • General Manager of Operations
  • Sales Representative

Degrees

  • Bachelor
  • Associate Degree

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