LiveCareer-Resume

patient care taker resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Efficient Patient Service Representative with 5 years of experience working in microsoft office and excel. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through every step of the healthcare process. Hardworking and reliable retail cashier worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Operates well within team-oriented environments. Experienced crew member and management offering dedication and service expertise developed over 10 years of related experience. Successfully organize transaction documentation, handle funds and maintain records. People-person with positive and well-organized nature. Honest Cashier skilled in managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Dedicated team member with 10 years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance.

Skills
  • Sterilization procedures
  • Medical filing
  • Routing lab results
  • Appointment confirmation
  • Patient interviewing skills
  • Bookkeeping support
  • Team management
  • Relationship development
  • Administrative support
  • Communications
  • Problem resolution
  • Team building
  • Project organization
  • Customer service
  • Organization
  • Restroom detailing
  • Mopping and buffing floors
  • Supply inventory management
  • Washing windows
  • Time management
  • Polishing surfaces
  • Ironing clothing
  • Interior and exterior cleaning
  • Quality assurance controls
  • Building maintenance
  • Customer service-focused
  • Exceptional time management
  • Dish preparation
  • Cleaning methods
  • Closet detailing
  • Focused and detail-oriented
  • Ergonomics and safety training
  • Light fixtures and ceiling fans
  • Dusting
  • Natural cleaning products
  • Planning and coordination
  • Process improvement
  • Issue handling
  • Customer assistance and interaction
  • Correspondence typing
  • Hospitality services
  • Cash transactions
  • Recordkeeping
  • Conflict management
  • Office supplies ordering
  • Call routing
  • Meeting arrangements
  • Front office management
  • Team collaboration
  • Listening skills
  • Administrative skills
  • Microsoft Office
  • Email and telephone decorum
Experience
Patient Care Taker, 01/2020 - 04/2020
Education Realty Trust Inc. Irmo, SC,
  • Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
  • Checked claims for errors, corrected issues and mailed out promptly.
  • Checked daily doctor schedules and verified insurance.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scheduled patient appointment and procedures with [Software].
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Collaborated with others to discuss new [Type] opportunities.
  • Created agendas and communication materials for team meetings.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assistant Manager, 03/2018 - 07/2019
Concord Hospitality Farmington Hills, MI,
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Built and maintained effective working relationships with peers and upper management.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Front Desk Agent, 05/2016 - 08/2018
Wegmans Food Markets Rolesville, NC,
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Input customer data using [Type] software and made immediate updates to reflect room changes.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Responded to inquiries and room requests made online, by phone or email.
  • Computed guest billings and posted charges to room accounts.
  • Secured guest valuables in main safe or individual boxes.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Shift Leader, 05/2014 - 02/2017
BURGERKING City, STATE,
  • Rotated stock items and ingredients to maintain efficiency and freshness.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Executed proper techniques when preparing menu item ingredients.
  • Set up work stations prior to opening to minimize prep time.
  • Assisted with training and development of new talent.
  • Sanitized workstation at end of shift to prevent foodborne illnesses.
  • Put together multiple, concurrent orders during customer rushes, including dinner and lunch hours.
  • Identified machine malfunctions, leading to cost-saving repairs.
  • Safely operated ovens, fryers and grills to prevent injuries and accidents.
  • Properly utilized various cooking utensils to prepare range of food items.
  • Made all meals in accordance with company standards and requirements.
  • Collaborated with team to deliver timely service of items.
  • Offered support to other stations in high-volume shifts or as needed.
Education and Training
Associate of Applied Science: Accounting And Business Management, Expected in 04/2018
-
Colorado Technical University - Colorado Springs, CO
GPA:
Status -

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Resume Overview

School Attended

  • Colorado Technical University

Job Titles Held:

  • Patient Care Taker
  • Assistant Manager
  • Front Desk Agent
  • Shift Leader

Degrees

  • Associate of Applied Science

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