patient care taker resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Hardworking Care taker bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs.Care

  • Clinical training
  • Acute and rehabilitative care
  • Feeding assistance specialist
  • Patient positioning understanding
04/2021 to 11/2021 Patient Care Taker Xator | Tampa, FL,
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Assisted patients with transportation and mobility needs such as moving between wheelchairs and beds.
  • Managed residents' activities of daily living, including bathing, dressing and personal grooming.
  • Supported individuals' desires for dignity by compassionately assisting with personal hygiene.
  • Kept room spaces, linens and restrooms clean and refreshed with supplies.
  • Protected patients and staff by consistently following infection control, emergency and security procedures.
  • Assessed patient needs and reported changes or issues to healthcare team.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Improved patient outlook and daily living through compassionate care.
  • Followed care plan and directions to administer medications.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Laundered clothing and bedding to prevent infection.
03/2019 to 12/2020 Front Desk Receptionist Best Western Hotel | City, STATE,
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Maintained cleanliness of front lobby area.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Opened the office and completed closing paperwork and procedures daily.
  • Greeted and directed customers kindly and accurately.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Engaged directly with clients to fulfill requests, resolve conflicts and direct non-customer service related inquiries to appropriate department and personnel.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
1974 to 1997 IBM Area Support Manager IBM | City, STATE,
  • Communicated complex technical information in user-friendly ways to both technical and non-technical customers.
  • Analyzed customer feedback regarding provided support and recommended improvements for team workflow and customer service.
  • Performed periodical review with team members and delivered relevant and constructive feedback.
  • Assessed and increased quality of service by monitoring employee and customer interactions.
  • Improved team performance by devising successful training methods and programs.
  • Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff.
  • Evaluated trends by tracking and modeling key metrics.
  • Uncovered deficiencies in coverage and developed improvements by evaluating previous resolutions.
  • Coached and trained new employees, offering positive feedback and helpful advice when completing tasks.
  • Identified methods to help reduce shrink and integrated strategies into regular store procedures.
  • Checked inventory levels and placed merchandise orders for restocking purposes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Cross-trained in every store role to maximize operational knowledge.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
  • Coordinated work of{ 23] employees by offering clear direction and motivational leadership.
  • Coordinated work schedules and distributed tasks to [23umber] employees in service department.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Oversaw workforce schedules and allocated resources in collaboration with Customer Engineers in order to achieve project goals.
  • Coordinated extensive planning required for complex contracts, including development of project milestones and budget.
  • Identified business issues, creating customized solutions for individual problems.
  • Supervised 23 Customer Engineers completing efficient daily service of IBM equipment and Rated employees.
  • Handled over $900.000.00 in funds each day in fast-paced Service environment.
Education and Training
Expected in 06/1974 to to High School Diploma | Our Lady of Mercy HS, Farmington Hills, MI, GPA:
Expected in to to | Communications St Marys of Orchard Lake, Orchard Lake, MI, GPA:

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Resume Overview

School Attended

  • Our Lady of Mercy HS
  • St Marys of Orchard Lake

Job Titles Held:

  • Patient Care Taker
  • Front Desk Receptionist
  • IBM Area Support Manager


  • High School Diploma
  • Some College (No Degree)

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