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patient care specialist resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Enthusiastic patient care specialist with over 6 years of customer service experience eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the medicinal benefits of cannabis and developed understanding of the endocannabinoid system and the neuroscience behind cannabis, and training in Metric. Motivated to learn, grow and excel in the cannabis industry.

Accomplishments
  • Designed a blended learning, performance-based training program for all new agents.
  • Graduated Magna Cum Laude
Skills
  • Problem resolution
  • Team management
  • MS Office
  • Business operations
  • THC understanding
  • Supporting medical patients
  • Discussing cannabis
  • Customer service
  • Staff Management
  • Training Programs
  • Training Materials
  • Materials Preparation
  • Training program development
  • Employee training
  • Public speaking
  • Data organization
  • Lesson Planning
Work History
07/2020 to Current
Patient Care Specialist University Of Virginia Crozet, VA,
  • Counseled and mentored clients on substance use and life choices.
  • Treated clients and families with respect and dignity.
  • Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Weighed, prepared and packaged different types of products.
  • Restocked supplies and arranged displays.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Managed high volume of cash with 100% accuracy rate.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Eliminated process gaps by implementing new methods of standardized training.
  • Identified and proactively solved internal problems related to employee turnover by revamping training approaches.
  • Recorded and edited videos for use in later courses or by remote learners.
  • Gathered and organized supplementary material to support structured lessons.
07/2017 to 06/2020
Server Shift Leader Monarch Casino Black Hawk Black Hawk, CO,
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Greeted and maintained relationships with regular customers.
08/2019 to 05/2020
Student Instructor/Research Assistant Advance Auto Parts West Allis, WI,
  • Developed macros, special formulas and other actions to produce reliable and consistent statistical reviews.
  • Performed statistical, qualitative and quantitative analysis.
  • Analyzed statistical data using both modern and traditional methods.
  • Wrote and edited data collection forms and questionnaires.
  • Conducted meticulous research to identify information and answer multifaceted questions.
  • Collaborated with leadership team to identify relevant questions and determine best methods of collection.
  • Planned, modified, and executed research techniques, procedures and tests.
  • Supervised undergraduate students working on research projects.
  • Assessed student assignments to check quality and completeness before submission for grading.
  • Supported instructor with test administration, curriculum development and assignment grading.
07/2014 to 06/2017
Team Member Taco Bell City, STATE,
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
Education
Expected in 06/2016 to to
High School Diploma:
Parkville High School & Center For Math/Science - Baltimore, MD
GPA:
Expected in 05/2020 to to
Bachelor of Arts: Neuroscience
Goucher College - Towson, MD,
GPA:
Affiliations
  • Member of the American Psychology Association
  • Member of the Eastern Psychological Association

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Resume Overview

School Attended

  • Parkville High School & Center For Math/Science
  • Goucher College

Job Titles Held:

  • Patient Care Specialist
  • Server Shift Leader
  • Student Instructor/Research Assistant
  • Team Member

Degrees

  • High School Diploma
  • Bachelor of Arts

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