Accomplished dental professional with 27 years of experience in busy dental office settings. Versatile and friendly with a pleasant speaking voice and professional demeanor. Adept at multi-line phones and Dentrix software. Excellent verbal and written communication abilities.
Detail oriented, strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in dental terminology, products and services to effectively address and respond to patient and public inquiries.
Cheerful individual tackling a wide range of clerical office duties with focus on nothing but excellent customer service. Detail-oriented and accurate when entering patient information, supporting colleagues with all aspects patient care allowing the staff to be a team. Capable of helping patients with routine and challenging needs while remaining professional.
Skills
Scheduling and calendar management
Inventory control
Customer service orientation
Computer proficiency
Ability to prioritize
A/P and A/R Payroll and benefits
Invoicing and billing
Accounts payable and receivable
Reception
Banking operations
Restorative dentistry
Treatment room setup
Patient confidentiality
Dentrix proficiency
Patient schedule management
Taking X-rays
Sterilization techniques
Strong writing and verbal skills
Multitasking
Four-handed procedures
Medical records management
Billing
Experience
Office Manager/Receptionist/Dental Assistant, 06/1992 to 03/2018 Children's Healthcare Of Atlanta – Fayetteville, GA,
Passed instruments to dentist, suctioned fluids and mixed impression material to support dentist during procedures.
Coordinated and managed patient care with efficiency and professionalism by scheduling appointments and educating patients
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns, oral surgery and endodontics.
Instructed patients on postoperative care to protect dental work and promote healing.
Prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
Took bitewing, panoramic and periapical X-ray images for dentist to review.
Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
Protected patients by sterilizing instruments and equipment between every consultation.
Maintained dental lab equipment by sanitizing surfaces and organizing tools, instruments and lab equipment.
Prepared patients for dental procedures and treatment by greeting warmly, explaining procedure details, pre and post op.
Trained and mentored clinical staff members in company policies, daily task execution and industry best practices.
Oversaw office financial management, including AP/AR and payroll administration.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
Managed the office budget to handle all needs, including inventory, postage and vendor services.
Interviewed, onboarded, developed and oversaw daily activities of clinical office personnel.
Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
Collaborated closely with the dentist, hygienist and dental assistant to effectively smooth and improve office operations.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Managed daily operations within the dental office by supporting continuous delivery of excellent services and care.
Enhanced customer satisfaction ratings by resolving account issues efficiently.
Scheduled appointments and maintained master calendar.
Completed billing, collections and reporting duties on daily basis.
Organized software licenses and handled all system updates.
Managed office inventory and placed new supply orders.
Trained employees on best practices and protocol while managing teams to ensure optimal productivity.
Updated employee paperwork and records.
Oversaw daily functions.
Dental Receptioist, 03/2018 to 08/2018 Northshore Dental – City, STATE,
Entered data in Dentrix software to keep records of patient information.
Kept reception area clean and organized to offer positive first impression to every visitor.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Answered and managed incoming calls and emails.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Verified, updated and entered patient information into system.
Maintained master calendar and scheduled new appointments based on provider availability.
Gathered, sorted, distributed and sent mail and packages.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Gathered medical information, and dental health history from patients.
Patient Care Specialist, 09/2018 to 12/2019 Bubon Orthodontics – City, STATE,
Answered and managed incoming calls and emails.
Collected payments from patients and arranged payment schedules.
Verified, updated and entered patient information into system.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment.
Maintained master calendar and scheduled new appointments based on provider availability.
Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
Entered data in Edge software to keep records of patient information.
Kept reception area clean and organized to offer positive first impression to every visitor.
Maintained professional tone at all times, including during peak rush hours.
Processed payments and updated accounts to reflect balance changes.
Responded to customer concerns and issues by phone and in the office.
Education and Training
High School Diploma: , Expected in 06/1992 Pulaski High School - Milwaukee, WI GPA:
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