Patient Care Specialist resume example with 5+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
OBJECTIVE: Committed and motivated Patient Care Specialist with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor and great initiative.
Skills
Customer Service
Excellent work ethic
Computer skills
Self-motivated professional
Analytical skills
Microsoft Excel
Advanced MS Office Suite Knowledge
Meeting minutes
Work History
03/2021 to CurrentPatient Care SpecialistAlto Pharmacy | Los Angeles, CA,
Greet and check-in patients gathering all personal and insurance information.
Place phone calls to confirm appointments.
Juggling answering the phone while greeting and helping patients.
Answered and managed incoming calls and emails.
Verify insurance eligibility for all patients.
Contact insurance companies regarding eligibility and benefits.
Maintained master calendar and scheduled new appointments based on provider availability.
Updated and entered patient information into the system.
Collected payments from patients and arranged payment schedules.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment.
Scheduled dental appointments for patients using Dentrix.
Educated patients on treatment procedures and post-procedure home care.
Reviewed status of waiting room on routine basis to ensure that patients were being seen in a timely fashion.
Accurately collected and recorded patient medical and dental histories.
Provide answers to patients questions regarding activities in the clinic and direct them to the relevant persons for more clarifications.
Effectively communicated with patients about payment needs and kept updated, detailed and accurate ledgers.
Prepared claim forms for dental insurance.
Organized referrals to other medical specialists.
Documented patients' dental health information, medical history and vital signs.
07/2020 to 03/2021Administrative AssistantFive Star Quality Care, Inc. | Santa Fe, NM,
Assist in special projects including press releases, mass mailings, new training products, and requests for classes.
Assist with developing the Trustees book for each participant and the annual Trustees meeting.
Type, fax, copy, file, scan, etc.
Mail office correspondence and preparing/tracking UPS packages.
Verify union membership in Secure CRT database.
Provide first-rate customer service to clients by promptly answering questions over the phone and through email or written correspondence.
Contact local unions experiencing natural disasters, floods, fires, shootings, terrorism, etc.
Offering support through our SMOHIT help line.
Mail x-rays to members upon receipt of requests.
Develop lists of eligible sheet metal workers for each Asbestos screening.
Work with Local Unions to determine screening dates.
Provide charts for upcoming screenings for Administrator, SMOHIT and SMART web pages and other appropriate publications and newsletters.
Schedule appointments.
Check that billing matches the contract between the clinic and SMOHIT.
Code and scan all screening test results.
Conduct research as needed on members' work histories and assist them in locating doctors or legal information.
Coordinate and manage the annual Health Fair at the SMART Business Agent Conference.
Prepare all materials for the conferences.
Assists in the planning and organization of the Health and Wellness programs and conferences.
Coordinates all aspects of the Asbestos screening program.
06/2019 to 07/2020Patient Care SpecialistAlto Pharmacy | San Diego, CA,
Greet and check-in patients gathering all personal and insurance information.
Place phone calls to confirm appointments.
Juggling answering the phone while greeting and helping patients.
Answered and managed incoming calls and emails.
Verify insurance eligibility for all patients.
Contact insurance companies regarding eligibility and benefits.
Maintained master calendar and scheduled new appointments based on provider availability.
Updated and entered patient information into the system.
Collected payments from patients and arranged payment schedules.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment.
Scheduled dental appointments for patients using Dentrix.
Educated patients on treatment procedures and post-procedure home care.
Reviewed status of waiting room on routine basis to ensure that patients were being seen in a timely fashion.
Accurately collected and recorded patient medical and dental histories.
Provide answers to clients questions regarding activities in the clinic and direct them to the relevant persons for more clarifications.
11/2015 to 06/2019Administrative AssistantFive Star Quality Care, Inc. | Olympia, WA,
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Answer telephones, direct calls, and take messages.
Juggled answering phones while attending to clients in person.
Answered inquiries concerning standardized policies, procedures, regulations, and address complaints.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Facilitated working relationships with co-tenants and building management.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Review files, records, and other documents to obtain information to respond to requests.
Collect, count, and disburse money, do basic bookkeeping, and complete bank transactions.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
Inspect grounds, facilities, and equipment routinely to determine the necessity of repairs or maintenance.
Determine and certify the eligibility of prospective tenants, following government regulations.
Increased customer satisfaction by greeting visitors promptly and professionally.
Education
Expected in High School Diploma | GREAT MILLS HIGH SCHOOL, , GPA:
Awarded Sportsmanship
Expected in 2023Associates | Business AdministrationCollege of Southern Maryland, Leonardtown, MD, GPA:
Certifications
Fair Housing Training – Certificate (2017,2018 & 2019)
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