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Patient Care Specialist resume example with 5+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

OBJECTIVE: Committed and motivated Patient Care Specialist with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skills
  • Customer Service
  • Excellent work ethic
  • Computer skills
  • Self-motivated professional
  • Analytical skills
  • Microsoft Excel
  • Advanced MS Office Suite Knowledge
  • Meeting minutes
Work History
03/2021 to Current Patient Care Specialist Alto Pharmacy | Los Angeles, CA,
  • Greet and check-in patients gathering all personal and insurance information.
  • Place phone calls to confirm appointments.
  • Juggling answering the phone while greeting and helping patients.
  • Answered and managed incoming calls and emails.
  • Verify insurance eligibility for all patients.
  • Contact insurance companies regarding eligibility and benefits.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Updated and entered patient information into the system.
  • Collected payments from patients and arranged payment schedules.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment.
  • Scheduled dental appointments for patients using Dentrix.
  • Educated patients on treatment procedures and post-procedure home care.
  • Reviewed status of waiting room on routine basis to ensure that patients were being seen in a timely fashion.
  • Accurately collected and recorded patient medical and dental histories.
  • Provide answers to patients questions regarding activities in the clinic and direct them to the relevant persons for more clarifications.
  • Effectively communicated with patients about payment needs and kept updated, detailed and accurate ledgers.
  • Prepared claim forms for dental insurance.
  • Organized referrals to other medical specialists.
  • Documented patients' dental health information, medical history and vital signs.
07/2020 to 03/2021 Administrative Assistant Five Star Quality Care, Inc. | Santa Fe, NM,
  • Assist in special projects including press releases, mass mailings, new training products, and requests for classes.
  • Assist with developing the Trustees book for each participant and the annual Trustees meeting.
  • Type, fax, copy, file, scan, etc.
  • Mail office correspondence and preparing/tracking UPS packages.
  • Verify union membership in Secure CRT database.
  • Provide first-rate customer service to clients by promptly answering questions over the phone and through email or written correspondence.
  • Contact local unions experiencing natural disasters, floods, fires, shootings, terrorism, etc.
  • Offering support through our SMOHIT help line.
  • Mail x-rays to members upon receipt of requests.
  • Develop lists of eligible sheet metal workers for each Asbestos screening.
  • Work with Local Unions to determine screening dates.
  • Provide charts for upcoming screenings for Administrator, SMOHIT and SMART web pages and other appropriate publications and newsletters.
  • Schedule appointments.
  • Check that billing matches the contract between the clinic and SMOHIT.
  • Code and scan all screening test results.
  • Conduct research as needed on members' work histories and assist them in locating doctors or legal information.
  • Coordinate and manage the annual Health Fair at the SMART Business Agent Conference.
  • Prepare all materials for the conferences.
  • Assists in the planning and organization of the Health and Wellness programs and conferences.
  • Coordinates all aspects of the Asbestos screening program.
06/2019 to 07/2020 Patient Care Specialist Alto Pharmacy | San Diego, CA,
  • Greet and check-in patients gathering all personal and insurance information.
  • Place phone calls to confirm appointments.
  • Juggling answering the phone while greeting and helping patients.
  • Answered and managed incoming calls and emails.
  • Verify insurance eligibility for all patients.
  • Contact insurance companies regarding eligibility and benefits.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Updated and entered patient information into the system.
  • Collected payments from patients and arranged payment schedules.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment.
  • Scheduled dental appointments for patients using Dentrix.
  • Educated patients on treatment procedures and post-procedure home care.
  • Reviewed status of waiting room on routine basis to ensure that patients were being seen in a timely fashion.
  • Accurately collected and recorded patient medical and dental histories.
  • Provide answers to clients questions regarding activities in the clinic and direct them to the relevant persons for more clarifications.
11/2015 to 06/2019 Administrative Assistant Five Star Quality Care, Inc. | Olympia, WA,
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Answer telephones, direct calls, and take messages.
  • Juggled answering phones while attending to clients in person.
  • Answered inquiries concerning standardized policies, procedures, regulations, and address complaints.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Facilitated working relationships with co-tenants and building management.
  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Review files, records, and other documents to obtain information to respond to requests.
  • Collect, count, and disburse money, do basic bookkeeping, and complete bank transactions.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
  • Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
  • Inspect grounds, facilities, and equipment routinely to determine the necessity of repairs or maintenance.
  • Determine and certify the eligibility of prospective tenants, following government regulations.
  • Increased customer satisfaction by greeting visitors promptly and professionally.
Education
Expected in High School Diploma | GREAT MILLS HIGH SCHOOL, , GPA:
  • Awarded Sportsmanship
Expected in 2023 Associates | Business Administration College of Southern Maryland, Leonardtown, MD, GPA:
Certifications
Fair Housing Training – Certificate (2017,2018 & 2019)

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Resume Overview

School Attended

  • GREAT MILLS HIGH SCHOOL
  • College of Southern Maryland

Job Titles Held:

  • Patient Care Specialist
  • Administrative Assistant
  • Patient Care Specialist
  • Administrative Assistant

Degrees

  • High School Diploma
  • Associates

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