Patient Care Secretary Resume Example Vitas Hospice Healthcare Patient Care

Sana

Tasneem

Objective

To obtain a job in the marketing field that will allow me to grow my talents in sales,photography,client relation, social media out reach and research while being an asset to the company.

Skills

Microsoft Office/Excel/PowerPoint/Photoshop
Competent in Web research and using social media tools
Skilled in written and oral communication, proofreading and editing business documents
Hospice Home Healthcare experience
Project organization
Relationship development
Customer service
Supervision
Team building
MS Office

Cash management, Research
Clerical, Sales
Closing, Sales experience
Communication Skills, Scripts
Team management
Business operations
Organization
Problem resolution
Budgets

Education

Central Connecticut State UniversityNew Britain, CT08/2019Bachelor of Arts: Strategic Communications, Public Relations And Promotions

Minor in Business

Accomplishments

Resolved product issue through consumer testing.
Supervised team staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.

Work History

Vitas Hospice Healthcare Patient Care- Patient Care Secretary
Middlebury, CT09/2018 - Current

Responsible for assisting in all patient care and clerical procedures
Running daily reports and tracking census for documentation.
Preparing weekly IDG care plan meetings for over 70 patients.
Following up on all required documentation such as Plans-Of-Care, Attending Physician Authorization forms and Medical Information Request forms from physician's office.
Provided back-up documentation to Billing Department routinely and as requested
Ordered equipment and supplies for patients.
Establishing professional relationships with doctors.
Entering patient care and volunteer data into Vx and event tracking
Performing weekly audits.
Covering managerial roles when needed.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Carried out front office duties utilizing data entry skills in framework of medical database.
Completed skilled administrative work to support all office staff and operational requirements.
Completed and filed financial documentation for accounting purposes.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Training new hires.

The Gabriela Dias Foundation/ Entertainment - Marketing Associate/ Content Creator
Greenwich , CT 03/2017 - 09/2018

Creating content for social media
Responsible of all social media platforms (Instagram, Facebook, and Twitter).
Writing daily blogs
Organizing events for The Gabriela Dias Foundation and Gabriela Dias Entertainment
Assisted in creation of pre-season marketing plans to support department and divisional strategies.
Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
Increased audience engagement with brand websites by finding and integrating relevant videos, tweets and other online content.
Managed and reviewed projects to resolve any quality, communication and delivery issues.
Edited website content and database to keep information correct and up-to-date.
Used multiple web-analytics data points to benchmark, measure and improve online campaign results.
Provided analytical support and monitored data quality by interpreting and summarizing data and trends.
Planned and executed events and marketing program.

Stop And Shop - Assistant Customer Service Manager
Newington, CT12/2012 - 01/2017

Delegated role of workers and managed labor hours
•Cash management
Responsible for the training of new hires in areas specified by upper management.
Responsible for organizing and managing events in an effort to boost sales •Mediate disputes with cashiers/customers •Store opening and closing procedures.
Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
Created and enhanced call sequencing flows and scripts to enhance team performance.
Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Developed documentation and logs of implemented solutions and generated and submitted daily reports.
Reviewed submitted documents to check compliance and enforce recordkeeping policies.

Additional Information

Work as part of an SEM team servicing several clients spanning multiple industries. •Research, plan, manage and execute Paid Search / Pay Per Click (PPC) campaigns, including but not limited to account setup, research, strategy development, organization, optimization, management and reporting. •Responsible for ongoing optimization efforts to meet campaign objectives, including daily management of campaign budgets, on-site conversion actions, daily bid management, geo-targeting usage, ad extension usage, negative keyword strategies, keyword research, ad creative development and optimization, and landing page recommendations based on performance history and the client's objectives. •Daily use of reporting, analytics, and trend tools, including but not limited to Google Analytics & DoubleClick/Dart Search. •Audit both assigned client accounts and as well as assist other accounts as needed. •Assist in SEO activities to ensure a cohesive search strategy is employed and analyzed. •Forecast & plan paid search growth, and regularly communicating opportunity with the client. •3+ years of Paid Search experience in professional setting, ideally in a digital agency setting or with the client side. •Understanding of Paid Search landscape, preferably with experience servicing Accounts with a Google AdWords program in place. •Demonstrated strong performance in prior roles, with increasing levels of responsibilities, excellent project management skills and strong ability to present to others. •Must be able to draw critical analysis from data and make specific recommendations – i.e. adapted to change strategies and recommendations based on data sets. Must be comfortable with Microsoft Excel and PowerPoint in order to convey this analysis and make recommendations. •Comfortable contributing to company's thought leadership on PPC industry topics. •Understanding of basic organic search fundamentals, a plus. •An understanding of other areas of performance marketing, such as Display Media, Affiliate Marketing, Feeds, Mobile, Social Media and influence on Paid Search Activities, a plus. •Experience with Paid Search Platforms like DoubleClick/Dart Search as well as Google Analytics, a plus. •Experience with utilizing Google AdWords scripts, a plus. •Experience executing Amazon paid media campaigns, a plug

Resume Overview

Companies Worked For:

Vitas Hospice Healthcare Patient Care
The Gabriela Dias Foundation/ Entertainment
Stop And Shop

School Attended

Central Connecticut State University

Job Titles Held:

Patient Care Secretary
Marketing Associate/ Content Creator
Assistant Customer Service Manager

Degrees

Bachelor of Arts : Strategic Communications, Public Relations And Promotions

Patient Care Secretary Resume Example

Resume Score: 80%

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