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patient care manager resume example with 13+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Links
  • www.linkedin.com
Professional Summary

Healthcare Manager with proven ability to deliver exemplary level of healthcare service delivery to patients throughout the perioperative process. Coordinates patient preparation for surgery. Plan and implement strategies for developing improved health care management and patient/family satisfaction. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

Skills
  • Staff Management
  • Multidisciplinary team collaboration
  • Team Building
  • Project oversight
  • Crisis Management
  • Managing under a Crisis Staffing Model
  • Medical chart documentation auditing
Work History
02/2016 to Current Patient Care Manager Lehigh Valley Hospital & Health | Tobyhanna, PA,
  • Worked with providers to define quality metrics and outcome reporting process.
  • Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
  • Collected and aggregated data to identify problems or trends, such as First Case on Time Starts and Pre-op Documentation.
  • Analyzed key performance indicators to assess and manage risk, evaluating patient care and creating procedural changes to increase efficiency.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all patients.
  • Direct day-to-day administrative and operational functions for an 18 bay pre-operative unit that serves a 21 suite OR, providing guidance and leadership to over 25 associates.
  • Served as lead for the Electronic Access for Surgical Events (EASE) Application implementation, which was the first unit to utilize this technology driven method of communicating with the patients' families throughout MedStar Health.
  • Collaborates with medical director and surgical liaison to generate reports to provide feedback/updates on patient/family experience.
  • Chair of the Pre-operative Subcommittee, Co-Chair the Pre-op Documentation Committee, and a contributing member of the SSI Committee.
  • Managed a consolidated team that consisted of members from the 3rd Floor OR and the Main OR during the COVID-19 Pandemic.
  • Led the construction of a Pre-op/PACU Isolation Unit to cohort our surgical COVID-19 patient population to mitigate the spread of COVID-19 from our asymptomatic patient population.
  • Often depended upon to develop/improve processes to promote efficiency.
12/2013 to 02/2016 Registered Nurse, PACU/Pre-Op Nurse MedStar Washington Hospital Center | City, STATE,
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
  • Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Implemented interventions, including medication and IV administration, catheter insertion and airway management.
  • Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological and cognitive needs.
  • Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Prepared patients for surgery, educating patients and family members on surgical procedures such as eyes cases, vascular access surgeries, GYN procedures, urology, and many more.
07/2007 to 12/2013 Registered Nurse, Medical-Surgical Unit Telemetry Hospital Of The University Of Pennsylvania | City, STATE,
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Managed care from admission to discharge, including patient assessments, care planning, health educations and discharging support to provide comprehensive care to over 7patients daily.
  • Cared for patients in 36-bed unit, supporting fellow nurses in delivering outstanding treatment to patients.
Education
Expected in 05/2007 to to Bachelor of Science | Nursing Hampton University, Hampton, VA, GPA:
Accomplishments
  • Perioperative Ethos Award Recipient
Certifications
  • Certified Nurse Manager and Leader, AONL
  • BLS
  • ACLS

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Resume Overview

School Attended

  • Hampton University

Job Titles Held:

  • Patient Care Manager
  • Registered Nurse, PACU/Pre-Op Nurse
  • Registered Nurse, Medical-Surgical Unit Telemetry

Degrees

  • Bachelor of Science

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