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patient care manager resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

I am solution oriented and versatile RN with 9 years of valuable experience including motivational leadership, detailed assessments, patient advocacy, and interdisciplinary team involvement. I am a passionate team and patient advocate who is commended for providing quality, patient centered, critical care. Nursing and leadership is my why. I feel truly blessed to assist with each of my patients and clinicians in dealing with their current struggles and guiding each of them in the correct path to ensure success. I work tirelessly to ensure that each have a positive outcome and are equipped with the knowledge needed for optimal management. I am dedicated to personal development and education and enjoy being challenged on a daily basis. I will always be Hardworking and a reliable leader with strong ability in communication and coordination of care. I strive to be highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Relationships and rapport
  • Patient data confidentiality
  • Analytics skills
  • New staff mentoring
  • Exemplary communication
  • Performance metrics
  • Facility oversight
  • Employee retention strategies
  • Quality assurance controls
  • Accreditation support
  • Personnel management
  • Regulatory requirements
  • Census goals
Experience
03/2020 to Current
Patient Care Manager Lehigh Valley Hospital & Health Pottsville, PA,
  • Delivered information to registration staff regarding any changes to job duties and responsibilities.
  • Protected patient data confidentiality in alignment with HIPAA protocols.
  • Utilized well-developed communication, active listening and interpersonal talents when interacting with people on a daily basis.
  • Coached, trained and provided onboarding to all new registration department employees to acclimate each to target positions.
  • Worked with supervisory medical staff to review cases and improve care.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Evaluated KPIs to mitigate risk, improve patient care and implement changes to increase efficiency.
  • Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
  • Worked closely with clinical director to maintain day-to-day operations.
  • Assisted in Directing daily operations at facility caring for more than 100 individuals.
  • Participated in meetings with department heads to discuss census information, admissions and discharges for residents.
  • Reviewed and assessed staff processes, reducing hazards posed for patients and staff while promoting regulatory compliance.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive team changes.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
06/2017 to 03/2020
Director of Nursing- Transition Coordinator Holy Redeemer Health System Philadelphia, PA,
  • Utilized well-developed communication, active listening, and interpersonal talents to single handedly start a new Hospice Branch both in Fruitland and Meridian Idaho.
  • Assisted in building a census of 80-100 home health patients and 25-30 hospice patients
  • Over saw approximately 100 Home Health patients to ensure that they receive the level of care appropriate for each individuals medical needs and built trusting relationships with each to transition to hospice when appropriate
  • Performed meticulous coordination of care and monitoring of patients status and communicated with patients and families about very delicate topics
  • Created and kept up to date detailed plans of care, provided education on disease process/medication administration and purpose, implemented interventions needed to improve patients day to day life and monitoring for complications
  • Worked with very diverse patients requiring constant personal development and education to ensure the ability to provide excellent care and treat any diagnosis's that may arise
  • Managed and developed a stellar team that provided impeccable patient care in the community and improve CMS ratings
02/2015 to 06/2017
Hospice RN-CM Encompass Home Health & Hospice City, STATE,
  • Created and applied tailored care plans that would meet each patient's individualized needs.
  • Utilized effective interpersonal, writing and active listening skills to build and cultivate positive relationships with patients, caregivers and physicians.
  • Planned hospice care for elderly and disabled patients.
  • Listened to patients and loved ones, offering emotional support and kindness to help with end-of-life transition.
  • Guided patients' loved ones and caregivers in such tasks as pain management, wound care, and medication dosing.
  • Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
  • Maintained infection control logs, streamlined charting process, and improved patient outcomes through training and leadership.
  • Executed appropriate steps for patient treatment following careful review of physician medical regimen.
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
  • Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
01/2012 to 01/2015
Registered Nurse Wesley Medical Center City, STATE,
  • Collaborated with doctors to plan post-treatment home care and prevent return hospitalization due to complications.
  • Administered medications in proper dosages as detailed by physicians on patient charts.
  • Handled telemetry monitoring of patients cardiac rhythms.
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans.
  • Cared for patients recovering from CABG,stent placements and other various procedures and provided personalized daily assistance.
  • Consistently maintained core measures, patient satisfaction and HCAPs
  • Worked as charge nurse for the last two years on this floor managing and educating staff to ensure optimal patient care
  • Proficiency in cardiac rhythm monitoring, interpretation, treatment, basic and advanced life support, calculating drug dosages, administering continuous medication infusions, monitoring before, during, and after invasive procedures, recognizing s/s of cardiopulmonary emergencies and knowing how to start standard interventions to stabilize the patient were integral in my day to day sucess
Education and Training
Expected in 12/2011 to to
Associate of Applied Science:
Butler County College - ElDorado, Kansas,
GPA:

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Resume Overview

School Attended

  • Butler County College

Job Titles Held:

  • Patient Care Manager
  • Director of Nursing- Transition Coordinator
  • Hospice RN-CM
  • Registered Nurse

Degrees

  • Associate of Applied Science

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