Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Nurse Unit Manager with proven ability to deliver exemplary level of healthcare service to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

  • Medical chart documentation
  • Vital Sign Monitoring
  • Patient Care Planning
  • Organization and Planning
  • Patient Management
  • Dementia Knowledge
  • Allergy Management
  • Diabetes Diagnosis and Treatment
  • Infection Control
  • Treatment Planning
  • Patient Information Collection
  • Postoperative Care
  • Patient and family education
  • Clinical Documentation
  • Current SC licensure with State Board of Nurse Examiners
  • Medication Administration
  • Intravenous therapy
  • Tracheostomy Care
  • Oxygen saturation standards
  • Preventative health
  • Home care
  • Strong clinical judgment
  • ICD-9 forms
  • Case Management
  • Collecting vitals
Work History
08/2009 to 05/2020 Patient Care Manager Caris Healthcare | Bristol, VA,

Wound care; observation and assessment of wounds and treatment implementation; doctor consultation for appropriate treatment. Developed patient plan of care. Supervised staff to ensure quality resident care was provided. Hall patient care manager.

  • Provided safe mobility support to help patients move around personal and public spaces.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Consulted with patient physician to assess cases and enhance care.
  • Arranged transportation and documented details of discharge transition plans.
  • Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
  • Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients.
  • Communicated with patients, ensuring that medical information was kept private.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
09/2000 to 09/2010 Patient Care Coordinator Hca | Tomball, TX,

Provided education to staff, family, patients, and physicians regarding available home health services. Provided patient care.

  • Met with patients and families to discuss care and plan of action for future.
  • Completed documentation of care, hospital actions and patient activities.
  • Performed as subject matter expert for case management processes.
  • Monitored logistics for patient intake and implementation of proposed courses of treatment.
  • Completed resident assessments in accordance with current regulations and guidelines.
  • Explained upcoming treatment preparation, instructions and other facts to patients.
  • Educated patients by explaining preparation instructions for upcoming procedures and tests.
  • Maintained confidentiality of patient data and condition at all times to safeguard health information.
  • Updated policies and procedures, leading continuous improvement of resident assessments and care.
  • Delivered excellent patient experiences and direct care.
  • Reviewed medical charts and served as liaison between patient, doctor and hospital.
08/1990 to 08/2000 Nurse Manager Post Acute Medical | Covington, LA,
  • Advised caregivers and family members in providing emotional and psychological care to support patient needs.
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
  • Reviewed department performance and adjusted coverage to compensate for changing conditions.
  • Delivered expert case management, milieu management, medication administration and emergency intervention.
  • Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Established and continuously optimized unit schedules and individual work assignments.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Supervised, directed and motivated high-quality performance from nursing staff.
  • Educated patients and caregivers on healthcare protocols and processes.
  • Worked at least 40 hours per month as floor nurse to maintain clinical proficiency.
  • Exercised exemplary clinical judgment when making care decisions.
  • Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals, including physicians, case managers and social workers.
  • Conducted patient assessments and developed treatment plans.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Monitored patient reactions after administering medications and IV therapies.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Observed and reported patient condition, progress and medication side effects to accurately document updates.
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care.
  • Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
  • Educated family members and caregivers on patient care instructions.
  • Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
  • Educated patients and answered questions about health condition, prognosis and treatment.
  • Led successful 110-person team comprised of RNs, LPNs and ancillary staff.
  • Explained course of care and medications, including side effects to patients and caregivers in easy-to-understand terms.
  • Implemented interventions, including medication and IV administration, catheter insertion and airway management.
  • Adhered to strict safety measures by carefully determining proper dosages before administering medications.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Expected in 05/1984 Associate of Science | Nursing Southeastern Community College, Whiteville, NC GPA:
Expected in | Conway School of Practical Nursing, Conway, SC, GPA:
Expected in High School Diploma | Loris High School, Loris, SC GPA:

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School Attended

  • Southeastern Community College
  • Conway School of Practical Nursing
  • Loris High School

Job Titles Held:

  • Patient Care Manager
  • Patient Care Coordinator
  • Nurse Manager


  • Associate of Science
  • High School Diploma

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