Patient Care Manager Resume Example

Provided education to staff, family, patients, and physicians regarding available home health services. Provided patient care.

• Met with patients and families to discuss care and plan of action for future.
• Completed documentation of care, hospital actions and patient activities.
• Performed as subject matter expert for case management processes.
• Monitored logistics for patient intake and implementation of proposed courses of treatment.
• Completed resident assessments in accordance with current regulations and guidelines.
• Explained upcoming treatment preparation, instructions and other facts to patients.
• Educated patients by explaining preparation instructions for upcoming procedures and tests.
• Maintained confidentiality of patient data and condition at all times to safeguard health information.
• Updated policies and procedures, leading continuous improvement of resident assessments and care.
• Delivered excellent patient experiences and direct care.
• Reviewed medical charts and served as liaison between patient, doctor and hospital.

• Advised caregivers and family members in providing emotional and psychological care to support patient needs.
• Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
• Reviewed department performance and adjusted coverage to compensate for changing conditions.
• Delivered expert case management, milieu management, medication administration and emergency intervention.
• Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
• Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
• Established and continuously optimized unit schedules and individual work assignments.
• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
• Supervised, directed and motivated high-quality performance from nursing staff.
• Educated patients and caregivers on healthcare protocols and processes.
• Worked at least 40 hours per month as floor nurse to maintain clinical proficiency.
• Exercised exemplary clinical judgment when making care decisions.
• Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals, including physicians, case managers and social workers.
• Conducted patient assessments and developed treatment plans.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Monitored patient reactions after administering medications and IV therapies.
• Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
• Observed and reported patient condition, progress and medication side effects to accurately document updates.
• Collected blood, tissue and other laboratory specimens and prepared for lab testing.
• Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
• Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care.
• Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
• Educated family members and caregivers on patient care instructions.
• Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
• Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
• Educated patients and answered questions about health condition, prognosis and treatment.
• Led successful 110-person team comprised of RNs, LPNs and ancillary staff.
• Explained course of care and medications, including side effects to patients and caregivers in easy-to-understand terms.
• Implemented interventions, including medication and IV administration, catheter insertion and airway management.
• Adhered to strict safety measures by carefully determining proper dosages before administering medications.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.