Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Empathetic, effective and motivated Phlebotomist combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation.

  • Stocking supplies
  • Charting expertise
  • Professional bedside manner
  • Understands medical procedures
  • Venipuncture and phlebotomy
  • Data entry
  • Patient scheduling
  • Wound care and irrigation
  • Advanced anatomy knowledge
  • Documentation procedures expert
  • Patient toileting
  • Specimens collection and processing
  • Decision-making
  • Multitasking
  • Multidisciplinary team collaboration
  • Records management
  • Schedule management
  • Patient relations
  • Ambulation
  • Vitals monitoring
  • Mobility Assistance
  • Emergency response
  • Cultural awareness and sensitivity
  • Infection control standards
  • Emergency protocols
  • Patient lifting
  • Medical recordkeeping
  • Multi-line telephone skills
  • PC proficient
  • Technologically savvy
  • Aseptic techniques
  • First Aid/CPR
  • Relationship building
07/2015 to 12/2021 Patient Care Extender Dignity Health | Tehachapi, CA,
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Provided technical care such as Blood draws, IV starts, catheter insertion, and splint application; followed by the proper documentation within patient records and charts.
  • Identified operational improvements to drive efficiency and quality of care.
  • Assisted with medical or surgical procedures such as sutures, cardioversion, spinal tap, central line insertion, chest tube insertion; followed by the proper documentation within patient records and charts.
  • Prepared patients for examinations by taking vital signs .
  • Improved patient care and daily task efficiency resulting in smoother operations.
  • Provided transportation to Imaging services as well as admissions to the hospital from the emergency room
  • Facilitated orientation and training classes to communicate policies and procedures to new hires.
  • Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
  • Produced training materials to engage and educate individuals.
  • Educated, coached and mentored all new hires in multiple positions.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Documented behavioral incidents thoroughly to keep accurate records.
  • Performed searches of resident belongings prior to admissions and throughout stays.
  • Intervened in cases when clients wished to leave facility against medical advice.
  • Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
07/2017 to 12/2021 Health Unit Coordinator Saint Cloud Hospital Emergency Trauma Center | City, STATE,
  • Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
  • Scheduled medical appointments and transportation for all emergency room patients.
  • Transcribed physicians' orders to aid in medical care and minimize medical errors.
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Led and motivated all employees through supervision, training and coaching on duties and daily operational activities.
  • Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.
  • Directed daily operations at facility caring for 40-80 individuals.
07/2011 to 08/2014 McDonalds Manager McDonald's Restaurant | City, STATE,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Employed active listening abilities, interpersonal skills and policy knowledge to remedy employee conflicts.
  • Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
  • Maintained safe work and collaboration spaces for night employees.
Education and Training
Expected in 06/2012 High School Diploma | Becker Senior High School, Becker, MN GPA:
Expected in | Emergency Medical Technology Saint Cloud Technical College, Saint Cloud, MN GPA:
  • Certified Emergency Medical Technician

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School Attended

  • Becker Senior High School
  • Saint Cloud Technical College

Job Titles Held:

  • Patient Care Extender
  • Health Unit Coordinator
  • McDonalds Manager


  • High School Diploma
  • Some College (No Degree)

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