Personable individual with experience employing skills in organizing, planning and managing daily clerical needs. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Skills
Ability in assessing and prioritizing multiple tasks, projects and demands.
Stable planning, managing and organizational skills in coordinating all aspects of each project from inception through completion.
Well-disciplined with ability to multitask efficiently and effectively under extreme pressure while
Effective working as a cooperative team member and under minimal direction.
Demonstrates ability to rapidly learn and use new strategies to perform duties.
Microsoft Office (Excel, PowerPoint, Publisher, Word, Works), Adobe (Reader, Photoshop).
Typing 55 words per minute
Avatar (Patient Charting Program)
Multi line phone system
Dual monitors
Education and Training
Southern New Hampshire UniversityLawton, OK, Expected in 05/2022 ā āBachelor of Arts:psychology - GPA:
Maintaining a 4.0 GPA
Concentration in Child & Adolescent Development
Lackawanna Trail Jr. /Sr. High SchoolFactoryville, PA, Expected in 06/2006 ā āHigh School Diploma: - GPA:
Presidential Scholarship 2006-2007
FCCLA Member 2005-2006
Honor Roll 2004-2006
National Honor Society Member 2004-2006
Spanish National Honor Society 2004
Experience
Common Spirit - Patient Care Assistant II Urbandale, IA, 06/2017 - 10/2020
Documented patient intake, dietary requirements, mental health changes in patient charts and communicated status updates to the treatment team.
Obtained vital signs and collected biological samples to assist with diagnostic testing and ongoing assessments. As well as reported results to staff nurse or physician to note changes from prior measurements.
Supported unit efficiency by maintaining current and accurate clerical paperwork.
Facilitated flow of patients through facility by accurately transferring and discharging patients in appropriate systems with Avatar.
Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
Performed minor housekeeping tasks, including changing linen, disinfecting surfaces, and removing waste to keep patient areas clean and sanitized.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Checked unit supplies stock and placed orders to maintain levels.
Asrc Federal Holding Company - General Clerk II Jber, AK, 11/2016 - 06/2017
Supported the CMS Affordable Care Act by performing adjudication of applications to obtain health care coverage or to obtain exemptions from attaining health care coverage.
Navigate multiple software applications and monitors to resolve application inconsistencies.
Followed detailed work instructions to process applications, data entry, limited outbound calling, and initiation of correspondence to consumers requesting additional information and approval notifications.
Inform consumers of insurance denial or approval and inform them of the appeals process over the phone.
Sends out eligibility letters to patients as well as approval or denial letters.
Review and verify documentation for financial, citizenship, religious, tribal or hardship cases.
Used quick reference guides to determine eligibility for government subsidies, exemption form insurance, and clear inconsistencies in applications or supporting documents.
Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
Asrc Federal Holding Company - General Clerk II Jenkintown, PA, 05/2015 - 03/2016
Supported the CMS Affordable Care Act by performing adjudication of applications to obtain health care coverage or to obtain exemptions from attaining health care coverage.
Navigate multiple software applications and monitors to resolve application inconsistencies.
Followed detailed work instructions to process applications, data entry, limited outbound calling, and initiation of correspondence to consumers requesting additional information and approval notifications.
Inform consumers of insurance denial or approval and inform them of the appeals process over the phone.
Sends out eligibility letters to patients as well as approval or denial letters.
Review and verify documentation for financial, citizenship, religious, tribal or hardship cases.
Used quick reference guides to determine eligibility for government subsidies, exemption form insurance, and clear inconsistencies in applications or supporting documents.
Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
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