Patient Care Assistant II Resume Example Jim Taliaferro Community Mental Health Center

PATIENT CARE ASSISTANT II

Summary

Personable individual with experience employing skills in organizing, planning and managing daily clerical needs. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.

Skills

Ability in assessing and prioritizing multiple tasks, projects and demands.
Stable planning, managing and organizational skills in coordinating all aspects of each project from inception through completion.
Well-disciplined with ability to multitask efficiently and effectively under extreme pressure while
Effective working as a cooperative team member and under minimal direction.
Demonstrates ability to rapidly learn and use new strategies to perform duties.

Microsoft Office (Excel, PowerPoint, Publisher, Word, Works), Adobe (Reader, Photoshop).
Typing 55 words per minute
Avatar (Patient Charting Program)
Multi line phone system
Dual monitors

Experience

Patient Care Assistant II / Jim Taliaferro Community Mental Health Center - Lawton, OK06/2017 - 10/2020

Documented patient intake, dietary requirements, mental health changes in patient charts and communicated status updates to the treatment team.
Obtained vital signs and collected biological samples to assist with diagnostic testing and ongoing assessments. As well as reported results to staff nurse or physician to note changes from prior measurements.
Supported unit efficiency by maintaining current and accurate clerical paperwork.
Facilitated flow of patients through facility by accurately transferring and discharging patients in appropriate systems with Avatar.
Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
Performed minor housekeeping tasks, including changing linen, disinfecting surfaces, and removing waste to keep patient areas clean and sanitized.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Checked unit supplies stock and placed orders to maintain levels.

General Clerk II / Serco - Lawton, OK11/2016 - 06/2017

Supported the CMS Affordable Care Act by performing adjudication of applications to obtain health care coverage or to obtain exemptions from attaining health care coverage.
Navigate multiple software applications and monitors to resolve application inconsistencies.
Followed detailed work instructions to process applications, data entry, limited outbound calling, and initiation of correspondence to consumers requesting additional information and approval notifications.
Inform consumers of insurance denial or approval and inform them of the appeals process over the phone.
Sends out eligibility letters to patients as well as approval or denial letters.
Review and verify documentation for financial, citizenship, religious, tribal or hardship cases.
Used quick reference guides to determine eligibility for government subsidies, exemption form insurance, and clear inconsistencies in applications or supporting documents.
Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.

General Clerk II / Novitex - Lawton, OK05/2015 - 03/2016

Supported the CMS Affordable Care Act by performing adjudication of applications to obtain health care coverage or to obtain exemptions from attaining health care coverage.
Navigate multiple software applications and monitors to resolve application inconsistencies.
Followed detailed work instructions to process applications, data entry, limited outbound calling, and initiation of correspondence to consumers requesting additional information and approval notifications.
Inform consumers of insurance denial or approval and inform them of the appeals process over the phone.
Sends out eligibility letters to patients as well as approval or denial letters.
Review and verify documentation for financial, citizenship, religious, tribal or hardship cases.
Used quick reference guides to determine eligibility for government subsidies, exemption form insurance, and clear inconsistencies in applications or supporting documents.
Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.

Education and Training

Southern New Hampshire University - Lawton, OKExpected in 05/2022Bachelor of Arts: psychology

Maintaining a 4.0 GPA
Concentration in Child & Adolescent Development

Lackawanna Trail Jr. /Sr. High School - Factoryville, PA06/2006High School Diploma

Presidential Scholarship 2006-2007
FCCLA Member 2005-2006
Honor Roll 2004-2006
National Honor Society Member 2004-2006
Spanish National Honor Society 2004

Awards & Certifications

Therapeutic Options certified September 2020
BSL issued June 2019-June 2021
Promoted from PCA to PCA II in October of 2018
Novitex attendance challenge-96% 2015
580 RollerGirls Public Relations Head Chair 2010-2012

Resume Overview

Companies Worked For:

Jim Taliaferro Community Mental Health Center
Serco
Novitex

School Attended

Southern New Hampshire University
Lackawanna Trail Jr. /Sr. High School

Job Titles Held:

Patient Care Assistant II
General Clerk II

Degrees

Southern New Hampshire University - Lawton, OK Expected in 05/2022 Bachelor of Arts : psychology
Lackawanna Trail Jr. /Sr. High School - Factoryville, PA 06/2006 High School Diploma

Patient Care Assistant II Resume Example

Resume Score: 80%

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