Patient Care Assistant II Resume Example
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PATIENT CARE ASSISTANT II
Summary
Personable individual with experience employing skills in organizing, planning and managing daily clerical needs. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Skills
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Experience
Patient Care Assistant II / Company Name - City, State06/2017 - 10/2020
- Documented patient intake, dietary requirements, mental health changes in patient charts and communicated status updates to the treatment team.
- Obtained vital signs and collected biological samples to assist with diagnostic testing and ongoing assessments. As well as reported results to staff nurse or physician to note changes from prior measurements.
- Supported unit efficiency by maintaining current and accurate clerical paperwork.
- Facilitated flow of patients through facility by accurately transferring and discharging patients in appropriate systems with Avatar.
- Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
- Performed minor housekeeping tasks, including changing linen, disinfecting surfaces, and removing waste to keep patient areas clean and sanitized.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Checked unit supplies stock and placed orders to maintain levels.
General Clerk II / Company Name - City, State11/2016 - 06/2017
- Supported the CMS Affordable Care Act by performing adjudication of applications to obtain health care coverage or to obtain exemptions from attaining health care coverage.
- Navigate multiple software applications and monitors to resolve application inconsistencies.
- Followed detailed work instructions to process applications, data entry, limited outbound calling, and initiation of correspondence to consumers requesting additional information and approval notifications.
- Inform consumers of insurance denial or approval and inform them of the appeals process over the phone.
- Sends out eligibility letters to patients as well as approval or denial letters.
- Review and verify documentation for financial, citizenship, religious, tribal or hardship cases.
- Used quick reference guides to determine eligibility for government subsidies, exemption form insurance, and clear inconsistencies in applications or supporting documents.
- Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
General Clerk II / Company Name - City, State05/2015 - 03/2016
- Supported the CMS Affordable Care Act by performing adjudication of applications to obtain health care coverage or to obtain exemptions from attaining health care coverage.
- Navigate multiple software applications and monitors to resolve application inconsistencies.
- Followed detailed work instructions to process applications, data entry, limited outbound calling, and initiation of correspondence to consumers requesting additional information and approval notifications.
- Inform consumers of insurance denial or approval and inform them of the appeals process over the phone.
- Sends out eligibility letters to patients as well as approval or denial letters.
- Review and verify documentation for financial, citizenship, religious, tribal or hardship cases.
- Used quick reference guides to determine eligibility for government subsidies, exemption form insurance, and clear inconsistencies in applications or supporting documents.
- Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
Education and Training
Southern New Hampshire University - CityExpected in 05/2022Bachelor of Arts: psychology
- Maintaining a 4.0 GPA
- Concentration in Child & Adolescent Development
Lackawanna Trail Jr. /Sr. High School - City06/2006High School Diploma
- Presidential Scholarship 2006-2007
- FCCLA Member 2005-2006
- Honor Roll 2004-2006
- National Honor Society Member 2004-2006
- Spanish National Honor Society 2004
Awards & Certifications
- Therapeutic Options certified September 2020
- BSL issued June 2019-June 2021
- Promoted from PCA to PCA II in October of 2018
- Novitex attendance challenge-96% 2015
- 580 RollerGirls Public Relations Head Chair 2010-2012
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School Attended
- Southern New Hampshire University
- Lackawanna Trail Jr. /Sr. High School
Job Titles Held:
- Patient Care Assistant II
- General Clerk II
Degrees
- Southern New Hampshire University -
City
Expected in 05/2022 Bachelor of Arts : psychology
Lackawanna Trail Jr. /Sr. High School - City 06/2006 High School Diploma
