LiveCareer-Resume

patient care assistant resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Healthcare operations
  • Organizational standards
  • Delivery scheduling
  • Data entry
  • Inventory counting
  • Data management
  • Problem resolution
  • People skills
  • Critical thinking
  • Team management
  • Planning
  • Microsoft Office
  • Personnel engagement
  • Policies implementation
  • Benefits administrator
  • Personnel recruitment
  • Customer relations
  • Project management
  • Staff training and development
  • Project Planning
Experience
Patient Care Assistant, 06/2020 - Current
Chi Health Chattanooga, TN,
  • Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
  • Promoted patient comfort by quickly responding to calls and handling diverse needs.
  • Used play, conversation, art and other forms of self-expression to prepare patients for everything from routine tests to complicated surgeries.
  • Implemented creative activities to emotionally support patients throughout medical treatment.
  • Supported youth and adolescents patients in coping with medical procedures and treatments.
  • Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Provided care, comfort and emotional support to children and adolescents facing serious illnesses and medical procedures.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Optimized patient satisfaction, assisting senior leadership with medical procedures while explaining all exams and processes.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Supported unit efficiency by maintaining current and accurate clerical paperwork.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Provided consultations for patients about rights and services.
  • Referred patients to appropriate professionals and services.
  • Checked daily doctor schedules and verified insurance.
  • Answered patient questions and fielded complaints.
  • Checked claims for errors, corrected issues and mailed out promptly.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Contributed to development, planning and completion of project initiatives.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided IT and software trouble-shooting support to rest of the organization.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
Dental Receptionist, 01/2019 - 08/2020
Smile Brands Midland, TX,
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Verified, updated and entered patient information into system.
  • Applied sealants and protective coatings to teeth, protecting enamel and preventing cavities.
  • Collected payments from patients and arranged payment schedules.
  • Arranged documents for insurance claims.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Answered and managed incoming calls and emails.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Protected patients by sterilizing instruments and equipment between every consultation.
  • Gathered medical information, dental health history and vitals from patients.
HR Assistant, 06/2018 - 06/2019
Bogus Basin Boise, ID,
  • Prepared and posted job openings to appropriate job sites and newspapers.
  • Processed employee status changes, keeping human resources systems and employee records up to date.
  • Conducted job applicant background checks in accordance with policy and procedures.
  • Developed and maintained training materials and benefits packets for new hires.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
  • Handled sensitive and confidential employee information with complete discretion.
  • Supervised staff and client training to ensure comprehensive knowledge of federal, state and local regulations.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Supported clients with HR practice development and program creation, including performance management and evaluations, job descriptions and salary ranges.
  • Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives.
  • Evaluated staff performance at multiple facilities and made recommendations for training improvement.
  • Managed strategy for performance evaluation, corrective action and disciplinary measures.
  • Prepared employees for assignments by establishing and conducting orientation and training programs.
  • Created monthly newsletters and arranged monthly employee events.
Library Student Assistant, 07/2017 - 03/2018
Coastal Carolina University Conway, SC,
  • Used library and scholarly databases to locate reliable resources.
  • Handled in-person and telephone requests for information and materials.
  • Sourced and processed interlibrary loans across networks.
  • Collected fines from customers for overdue books and resources.
  • Organized library equipment and collections.
  • Contributed to development, planning and completion of project initiatives.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided IT and software trouble-shooting support to rest of the organization.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Created agendas and communication materials for team meetings.
  • Improved profit margins by streamlining operations and workflow.
Education and Training
: Information Resources Management, Expected in
-
MIDLANDS TENICAL - SOUTH CAROLINA,
GPA:
Status -
  • Completed continuing education in Univeristy of South Carolina
  • National Leadership Society of South Carolina- Member
Bachelor of Science: Information Resources Management, Expected in
-
University Of South Carolina - Columbia - Columbia, SC
GPA:
Status -

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Resume Overview

School Attended

  • MIDLANDS TENICAL
  • University Of South Carolina - Columbia

Job Titles Held:

  • Patient Care Assistant
  • Dental Receptionist
  • HR Assistant
  • Library Student Assistant

Degrees

  • Some College (No Degree)
  • Bachelor of Science

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