Patient Care Assistant resume example

• Documented behavioral incidents thoroughly to keep accurate records.
• Developed and deepened relationships with fellow staff members to enhance team collaboration.
• Provided students with personalized educational, behavioral and emotional support.
• Applied positive reinforcement for performance to redirect negative behaviors.
• Delivered individualized treatment for children diagnosed with autism spectrum disorders or other behavioral and social challenges using applied behavior analysis principles.
• Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
• Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.

• Handled surgical table equipment, positioned patients and applied plaster casts and dressings.
• Applied a wide range of casting and traction techniques in accordance with established practices and physician's instructions.
• Assisted in the maintenance and care of specimens and prepared surgical specimen forms for laboratory analysis.
• Escorted patients to examination rooms and prepared for physician exams.
• Communicated extensively with patients to provide assistance, support and instructions.
• Provided excellent patient support and care to patients and families.
• Monitored patients for medical changes and reviewed and revised care plans accordingly.
• Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Recognized by management for providing exceptional customer service.
• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
• Conducted patient intake interviews to collect medical information and insurance details.
• Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
• Set up appointments for physician visits and procedures using calendar software.

During my career at Reading Hospital as a Patient Care Assistant my job duites have included:  

• Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
• Administered rapid tests such as [urine] and [ glucose sticks ] to help clinical staff assess conditions.
• Contributed to efficient office operations by triaging patients by severity of medical complaint.
• Organized charts, documents and supplies to maintain team efficiency.
• Assessed, documented and monitored vital signs for patients.  
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
• Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
• Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.
• Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.

• Handled payment processing duties and provided customers with receipts and proper bills and change.
• Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
• Managed customer complaints and rectified issues to complete satisfaction.
• Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
• Established membership loyalty, executing flawless customer retail account management.
• Trained new employees.
• Cross-trained on different roles in order to provide skilled back-up for customer-facing teams.
• Excelled in exceeding daily credit card application goals.
• Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
• Improved service quality and increased sales by developing strong knowledge of company's products and services.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.