Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Dedicated Registered Behavioral Technician with experience using positive and negative reinforcement strategies to improve behaviors with children of preschool and school age ABA therapy trained. Expert at implementing behavior treatment plans and intervention techniques. Talented relationship-builder with excellent communication and organizational abilities. Experience working in Clinical settings as well as home based care and private child care settings.

  • Quick problem solver
  • Calm and level headed
  • Electronic charting
  • Medical terminology knowledge
  • Quick learner
  • Excellent with kids
  • Technologically savvy
  • Telephone etiquette
  • Customer service
  • First Aid/CPR
  • Behavioral conditions
  • ABA techniques
  • Data collection
  • Friendly, positive attitude
  • Planning & organizing
  • Active listening
  • Training & development
05/2021 to Current
Registered Behavior Technician Francisan Health La Porte, IN,
  • Understood autism spectrum disorder, associated behaviors and optimum treatments.
  • Assisted with building life and social skills useful for everyday activities and interactions.
  • Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
  • Developed activity plans and instructional materials to assist with treatment.
  • Cultivated relationships with fellow staff members to enhance team collaboration.
  • Applied proven strategies to positively affect client behaviors.
  • Attended review, progress and clinical team meetings.
  • Planned and implemented individualized interventions as part of behavior treatment plans.
11/2020 to 03/2021
Behavioral Technician Beaumont Hospitals Oxford, MI,
  • Documented behavioral incidents thoroughly to keep accurate records.
  • Developed and deepened relationships with fellow staff members to enhance team collaboration.
  • Provided students with personalized educational, behavioral and emotional support.
  • Applied positive reinforcement for performance to redirect negative behaviors.
  • Delivered individualized treatment for children diagnosed with autism spectrum disorders or other behavioral and social challenges using applied behavior analysis principles.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
05/2015 to 10/2020
Cast Room Technician Reading Hospital Emergency Department City, STATE,
  • Handled surgical table equipment, positioned patients and applied plaster casts and dressings.
  • Applied a wide range of casting and traction techniques in accordance with established practices and physician's instructions.
  • Assisted in the maintenance and care of specimens and prepared surgical specimen forms for laboratory analysis.
  • Escorted patients to examination rooms and prepared for physician exams.
  • Communicated extensively with patients to provide assistance, support and instructions.
  • Provided excellent patient support and care to patients and families.
  • Monitored patients for medical changes and reviewed and revised care plans accordingly.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Set up appointments for physician visits and procedures using calendar software.
05/2004 to 10/2020
Patient Care Assistant Sam's Club City, STATE,

During my career at Reading Hospital as a Patient Care Assistant my job duites have included:  

  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Administered rapid tests such as [urine] and [ glucose sticks ] to help clinical staff assess conditions.
  • Contributed to efficient office operations by triaging patients by severity of medical complaint.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Assessed, documented and monitored vital signs for patients.  
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
05/1997 to 01/2002
Customer Service Desk Representative Company Name City, State,
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Established membership loyalty, executing flawless customer retail account management.
  • Trained new employees.
  • Cross-trained on different roles in order to provide skilled back-up for customer-facing teams.
  • Excelled in exceeding daily credit card application goals.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
Education and Training
Expected in
: Nursing
Reading Area Community College - Reading, PA
Expected in
: Emergency Medical Technician
Reading Area Community College - Reading, PA
Expected in
High School Diploma:
Reading Senior High School - Reading, PA
Expected in
: Behavioral Technician
Behavior Analyst Certification Board - ,
Activities and Honors

I am a former member of the West Reading Recreation Commission I helped to organize and implement community events and programs for children and families residing in our community. Including holiday celebrations, and community dances,. I also helped with interviewing candidates for employment for positions within our community pool, and recreation department.

I have also been a Girl Scout leader for six years. I have been a role model for 12 young girls since they have been children in Kindergarten. My troop also included girls with learning disabilities and Autism. I have organized troop meetings, and field trips to secure skills badges including a day trip to historic Philadelphia.

I have also recently inquired to volunteer my time at the Animal Rescue League of Berks County. I am a animal lover and advocate for animal welfare.


Certified in BLS for Health Care Provider

Certified in First Aid by the AHA Heartsaver program

Completed 40 hr RBT Course - 2nd Edition Task List

Registered Behavior Technician (RBT) 7/29/2022

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School Attended

  • Reading Area Community College
  • Reading Area Community College
  • Reading Senior High School
  • Behavior Analyst Certification Board

Job Titles Held:

  • Registered Behavior Technician
  • Behavioral Technician
  • Cast Room Technician
  • Patient Care Assistant
  • Customer Service Desk Representative


  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

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