patient care assistant resume example with 5+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Experienced Patient Care Assistant with solid background in healthcare and conscientious nature focused on supporting emotional and physical needs of each patient. Quality-driven and caring with high efficiency, strong relationship-building skills and open communication style. Proficient in correctly using and maintaining unit equipment.
Skills
Healthcare operations
Database coordination
Organizational standards
Insurance practices
Interdepartmental Collaboration
Patient Care
Verbal and written communication
Patient education
Organizational skills
Decision making
Quality assurance
Proficient in EPIC
Scheduling
Goal Setting
Documentation
Medical terminology
Multitasking ability
Process improvements
Strategic planning
Relationship building
Work History
07/2020 to CurrentPatient Care AssistantOrange Regional Medical Center | Middletown, NY,
Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Gathered medical information, weight and height measurements and vital signs.
Determined specific needs and provided most appropriate level of services for patient well-being.
Transported food trays and aided with feeding.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Completed documentation of care, hospital actions and patient activities.
Helped enhance unit operations by continuously delivering accurate, efficient care and maintaining performance objectives.
12/2018 to 06/2020Patient Appointment Services SpecialistMayo Clinic | Young America, MN,
Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
Used EPIC to schedule appointments.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
04/2018 to 12/2018Patient Access Care RepresentativeBanner Heath Care Phoenix | City, STATE,
Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Resolved patient financial problems with guidance from documented guidelines and procedures.
Helped address client complaints through timely corrective actions and appropriate referrals.
Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Organized patient records and database to facilitate information storage and retrieval.
11/2016 to 04/2018Communications Representative/PBX Switchboard OperatorBanner Health | City, STATE,
Performed clerical work such as sorting mail, restocking supplies and typing documents.
Connected callers with appropriate professional, department or business.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Collected and verified telephone numbers, addresses and proper spelling of names.
Supported customers by managing 500+ calls per day efficiently while maintaining professionalism and upbeat tone.
Trained and mentored new PBX operations employees.
Documented messages and forwarded to correct individual.
Announced important information and emergency notifications over PA system.
Operated digital paging system to notify recipients of incoming calls.
Maintained accurate records of calls placed and received.
Scheduled and coordinated conference calls and video teleconferences.
Maintained up-to-date knowledge of emergency call procedures.
Operated switchboard and routed incoming calls to appropriate departments.
Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
Searched relevant directories to find contacts, business addresses, and various community resources for customers and employees.
Responded to customer inquiries with patience and positivity to establish excellent first impression.
Education
Expected in 12/2021 to to Bachelor of Science | Biological SciencesArizona State University, Tempe, AZGPA:
Expected in 05/2010 to to High School Diploma | Westwood High School, Mesa, AZGPA:
Certifications
Licensed Nursing Assistant - May 2020-May 2022
BLS Certification, American Heart Association - 2021-2023
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