patient care assistant resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Experienced with overall health and well-being of the community with over 10 years of experience in healthcare industry. Excellent reputation for resolving problems, enhancing community health, and driving overall operational improvements. Consistently provide excellent customer service while increasing patient satisfaction.

  • Client and community outreach Infectious disease management and control
  • Program management Organizational development
  • Grant writing Research
  • HIV/AIDS awareness training Patient assessments
  • Strong oral and written communication skills
  • Reproductive health education specialist Relationship building
  • Community health, Quality assurance
  • Client, Relationship building
  • Data analysis, Research
  • Data entry, Risk assessment
  • Database, Safety
  • Educational materials, Plan of care
  • Epidemiology, Vital signs
  • Government, Written communication skills
  • Infectious disease
  • Organizational development
  • Patient care
  • Direct patient
  • Training Patient
  • Behavioral monitoring
  • Behavioral support
  • Behavior assessments
Work History
10/2005 to 05/2013 Patient Care Assistant Ardent Health Services | Pittsburg, TX,
  • Maintained accurate records of patient care, condition, progress and concerns
  • Responded appropriately to physical, emotional and developmental needs of patients
  • Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts
  • Documents objective data and routine aspects of patient care
  • Collects patient specimens and data, including vital signs, input/output, and other delegated measurements
  • Educated patients and families about infant care, preparation of healthy meals, independent living and adaptation to disability or illness
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety for about 8 years
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Helped residents programming goals and increase their independence
  • Took advantage of opportunities for continuing education, quality assurance, and performance improvement activities
04/2014 to 07/2017 Case Manager/Health Educator Ahmc Healthcare Inc. | Monterey Park, CA,
  • Collected, organized and disseminated quality data from multiple sources including health plans, hospitals, providers and government entities
  • Attended research meetings, took notes and provided accurate updates on projects
  • Conducted needs assessments to determine which materials and services were warranted for each individual case to over 100 students/year
  • Met with members of the public and local leaders at various community events and discussed ways to reduce illness, food contamination, and obesity
  • Developed and streamlined systems for monitoring and tracking program effectiveness
  • Designed educational materials used to inform policymakers and community stakeholders
  • Wrote summaries, reports and other correspondence regarding community outreach efforts
  • Collected HIV risk assessment data and entered findings in centralized database
  • Assessed and responded to individual and community health education needs
10/2017 to 02/2019 Care Manager Brightpoint Health | City, STATE,
  • Performed intake assessments and developed care service conduct evaluations for public and HASA benefits, legal and other needed services Work with both criminal and LGBTQ population. Managed over 60 workload every month. Make appropriate referrals for services and monitor service provision and followed-up on services provided
  • Coordinated services with network providers and ensure requested services are provided timely. Conduct orientation with all new members to fully explain members handbook, provider directory, reviewed assessments and design individualized plan of care
  • Conducted required field visits on all members and updated care plans and assessments
  • Documented all interventions, interactions and observations in members' file
  • Reviewed utilization in order to ensure plan of care is being implemented by subcontractors Audit member charts to ensure all files are updated and accurate and meet contract obligations according to corporate standards
06/2019 to Current Behavior Interventionist Specialist San Tan Behavioral Health | City, STATE,
  • Coach and mentor clients on substance use and life choices.
  • Perform research on effectiveness of interventions and proposed changes to intervention structures based on evaluation outcomes.
  • Use therapeutic communication techniques such as active listening and reflecting to build rapport and guide discussion with patients.
  • Disseminate research findings and implement evidence-based interventions while applying research in practice areas.
  • Evaluate clients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
  • Improve quality processes for increased efficiency and effectiveness.
  • Provide guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Maintain strict confidentiality in all situations unless abuse, neglect or threats identified.
  • Work with clients to improve life choices and maximize benefits of programs.
  • Monitor team performance, including developing performance improvement plans and recommending achievement awards.
Expected in 12/2018 Master of Public Health | Health Policy & Ethics Creighton University, Omaha, NE GPA:
Expected in 06/2013 Bachelor of Science | Health Sciences California State University-San Bernardino, San Bernardino, CA, GPA:
Expected in 05/2010 Associate of Science | Health Sciences San Bernardino Valley College, San Bernardino, CA GPA:

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Resume Overview

School Attended

  • Creighton University
  • California State University-San Bernardino
  • San Bernardino Valley College

Job Titles Held:

  • Patient Care Assistant
  • Case Manager/Health Educator
  • Care Manager
  • Behavior Interventionist Specialist


  • Master of Public Health
  • Bachelor of Science
  • Associate of Science

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