Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Energetic Patient Care Assistant and Unit Secretary dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually-beneficial resolutions. Patient Care Assistant and Unit Secretart with talent and passion for helping anyone I can.

  • Organizational standards
  • Interdepartmental collaboration
  • Healthcare operations
  • Organizational skills
  • Conflict mediation
  • Collecting specimens
  • General housekeeping ability
  • Collecting vital signs
  • Quick problem solver
  • Calm and level-headed under stress
  • Some Medical terminology knowledge
  • Able to lift patients.
  • Documentation of consults.
  • Compassionate
  • Great Customer Service
08/2020 to Current
Patient Care Assistant Common Spirit Englewood, CO,
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
  • Obtained vital signs and collected biological samples to assist with diagnostic testing and ongoing assessments.
  • Supported unit efficiency by maintaining current and accurate clerical paperwork.
  • Ambulated patients with appropriate assistive devices and in line with proper body mechanics.
  • Contributed to unit improvements by providing cost-effective care in line with performance targets.
  • Promoted patient comfort by quickly responding to calls and handling diverse needs.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Performed minor housekeeping tasks, including cleaning beds and making beds to keep patient areas clean and sanitized.
  • Collected and labeled urine and stool specimens to prepare for delivery to laboratory.
  • Provided care, comfort and emotional support to children and adolescents facing serious illnesses and medical procedures.
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs to aid physicians with patient care planning.
  • Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
  • Supported youth and adolescents patients in coping with medical procedures and treatments.
  • Used play, conversation, art and other forms of self-expression to prepare patients for everything from routine tests to complicated surgeries.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Responded to bell or light signal to assist patients with needs.
  • Facilitated flow of patients through facility by accurately transferring and discharging patients.
  • Used hospital devices, transport and lift patients.
  • Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
08/2020 to Current
Unit Secretary Vidant Health Wallace, NC,
  • Answered phone calls to provide assistance, information access to maximize efficency in the Emergency Department.
  • Supported administrative and healthcare staff, providing patients with an admitting and consulting doctors.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Distributed paperwork and EKGS.
  • Retrieved physicians' paperwork for transfers.
  • Executed clerical tasks and assisted with all unit duties as directed.
  • Monitored unit supply levels and notified management of ordering needs.
  • Communicated with the Charge Nurse to facilitate efficient operation of the Emergency Department.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Managed unit call reception and routed calls to correct department and correct people.
  • Worked with ER doctors to provide proper consults for patients.
  • Contacted other medical facilities for doctors to be able to transfer patients and/or obtain medical records.

04/2014 to 08/2018
Bakery Clerk, Cashier,Utility Clerk Strack & Van Til City, STATE,
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered advice.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Greeted customers and answered telephones to respond to general inquiries regarding merchandise availability, pricing and location within store.
  • Gathered shopping carts abandoned within store aisles and around parking lot to return to appropriate storage location and make available for customers entering store.
  • Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Transported equipment and inventory throughout store, pushing carts and carrying boxes with heavy loads.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Observed OSHA regulations in all daily operations where applicable to promote safe performance of maintenance tasks.
  • Emptied garbage cans and carried waste to designated disposal areas, maintaining sanitary environment and preventing unpleasant smells or unclean appearance.
  • Received payments for bakery and grocery products and issued receipts.
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Maintained sanitary environment through safe operation of scrubber, buffer and trash compactor in accordance with OSHA requirements and store policies.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Operated cash register, collected payments and provided accurate change.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Observed customers, store associates and vendors, keeping awareness of merchandise movement throughout store to implement loss prevention procedures.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
  • Responded to store associate requests for assistance announced over store intercom system, supporting operation of all floor employees.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth and efficient during high-volume periods.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Inspected items for damage and obtained replacements for customers.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Processed bakery sales transactions for customers using POS system.
Education and Training
Expected in 06/2014
High School Diploma:
Morton Senior High School - Hammond, IN
  • First Aid/CPR

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Resume Overview

School Attended

  • Morton Senior High School

Job Titles Held:

  • Patient Care Assistant
  • Unit Secretary
  • Bakery Clerk, Cashier,Utility Clerk


  • High School Diploma

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