Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Background
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skill Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Accomplishments
Professional Experience
Patient Business Service Representative, 05/2015 - Present
Csl Behring Ltd Federal Way, WA,
  • Greet patients and visitors, responds to questions/concerns and directs them to appropriate location.
  • Provides on-going communication with clinical staff regarding patient status.
  • Collect and enters all necessary demographic, clinical, billing and insurance information from patients or responsible parties.
  • Explain processes and forms to patients prior to securing signatures and ensures that all documents are properly signed and witnessed as required.
  • Determine and accepts required payments, including co-pays and deductibles.
  • Participate in special projects or data collection as needed.
  • Use and updates the electronic bed board for viewing, updating, opening, closing available beds and assigning patients to beds, if applicable.
Assistant Center Manager, 02/2014 - Present
Contra Costa County Office Of Education Pleasant Hill, CA,
  • Responsible for assisting the center manager with center operations production goals, monitor net yields and implement improvement plans as required.
  • Meet daily, weekly and monthly deadlines and maintain operational records.
  • In collaboration with center manager, manage all inventories to the optimum levels by maximizing efficiencies, customer service levels and minimizing investment.
  • Support meeting daily, weekly and monthly deadlines and maintain centers operational records.
  • Ensure efficient donor flow throughout the center, Identify problem areas an implement corrective action as needed.
  • In collaboration with center and quality management, assist quality compliance by meeting company, regulatory and customer requirement to safeguard the purity and efficacy of the plasma and the safety of donors and employees.
  • Responsible for conducting recruitment, training, development, counseling and termination.
  • Manage effectively employee turnover with center operations.
  • Adhere to HR policies and practices through fair equitable treatment of all employees.
  • Communicate effectively with HR to ensure compliance.
Patient Business Service Representative, 03/2013 - 01/2014
Cumberland Farms West Coxsackie, NY,
  • Greeted patients and visitors, responds to questions/concerns and directs them to appropriate location.
  • Provides on-going communication with clinical staff regarding patient status.
  • Collected and entered all necessary demographic, clinical, billing and insurance information from patients or responsible parties.
  • Explained processes and forms to patients prior to securing signatures and ensures that all documents are properly signed and witnessed as required.
  • Determined and accepts required payments, including co-pays and deductibles.
  • Participated in special projects or data collection as needed.
  • Used and updates the electronic bed board for viewing, updating, opening, closing available beds and assigning patients to beds, if applicable.
Cashier, Food and Nutrition, 03/2012 - 03/2013
TouchPoint St. John Providence Health System City, STATE,
  • Provided quality customer service to hospital staff and visitor entering and exiting the cafeteria.
  • Processed transactions on the cash register by effectively and efficiently handling cash, credit card and employee badge payments.
  • Assisted in the preparation of food, clean and organize the cafeteria counter.
  • Maintained cleanliness and sanitizing of all cafeteria facility equipment on a daily basis.
Substitute Teacher, 09/2011 - 06/2012
PESG City, STATE,
  • Directed the learning procedure in the direction of accomplishing curriculum objectives and goals as implied in the lesson plans for projects, lessons or units assigned.
  • Took the attendance according to the procedures of the school.
  • Ensured an orderly and tidy classroom and may need to keep tables and chairs well-arranged and clear of the whiteboard.
  • Adhered to all procedures, guidelines, and policies followed by regular teachers in line with recommended teaching procedure.
Store Manager, 02/1994 - 10/2010
Foot Locker City, STATE,
  • Coached and motivated the team to inspire top performance and an exceptional customer experience.
  • Trained staff to give exceptional customer service through role playing exercises.
  • Executed standards in recruiting, hiring, training, visual merchandising, and store operations.
  • Developed and help 6 assistant managers get promoted to Store Manager positions.
  • Developed strong employee team exceeding store profit and loss (P&L) goals.
  • Executed plans to drive key performance indicators to maximize profitability.
  • Developed and executed local marketing strategy including special event promotions resulting in a 10% sales lift.
  • Achieved 5% sales growth to budget monthly.
  • Enhanced brand loyalty by empowering team to create a natural and personable experience for customers.
  • Ensured proper cash controls and loss prevention procedures were in place and followed.
  • Created a set of strategies that helped increase store profits by 30% with in the first 4 years.
  • Ensured visual directives and standards are maintained.
  • Key Results.
  • Recognized for key role in elevating the Highland Park store to achieve #1 sales ranking (out of 25 locations) district-wide in 2003-2006.
  • 800,000 to a 1.2 million dollar store within 2 years of being there.
  • Recognized for outstanding audit (shrink) results of a .4 to .6 out of the goal of 1.0 for ten years straight.
  • Manger of the year three years straight 2003-2006 and again in 2009-2012 out of 25 stores in the district.
Education and Training
Master of Education (MA): , Expected in December 2015
-
Central Michigan University - Mt. Pleasant, MI
GPA:
Master of Health Service Administration (MSA): , Expected in December 2012
-
Central Michigan University - Mt. Pleasant, MI
GPA:
Bachelor of Health Service Administration: , Expected in June 2010
-
Baker College - Clinton, MI
GPA:
Associate: Business, Expected in June 2008
-
Baker College - Clinton, MI
GPA:
Business S. Claire page two
Certifications
Affiliations
Skills
billing, budget, handling cash, cash register, closing, counseling, credit, customer service, data collection, direction, forms, hiring, HR, insurance, lesson plans, loss prevention, marketing strategy, natural, page, policies, processes, profit and loss, quality, quality management, recruiting, recruitment, requirement, safety, sales, Store Manager, tables, teaching, visual merchandising

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Resume Overview

School Attended

  • Central Michigan University
  • Central Michigan University
  • Baker College
  • Baker College

Job Titles Held:

  • Patient Business Service Representative
  • Assistant Center Manager
  • Patient Business Service Representative
  • Cashier, Food and Nutrition
  • Substitute Teacher
  • Store Manager

Degrees

  • Master of Education (MA)
  • Master of Health Service Administration (MSA)
  • Bachelor of Health Service Administration
  • Associate

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