Patient Accounts Representative Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Accomplished and energetic Office Manager/Biller/Clerical with a solid history of achievement in Office Structure. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Organization, ability and customer service. Passionate and motivated, with a drive for excellence.

Motivated to apply education and training abilities to enhance office operations. Eager to learn new skills and advance knowledge with hands-on experience. Proficient in EHR and Medical system with advanced interpersonal abilities.

Talented team leader offering 20 years of success in Medical environments. Strategic thinker with Customer Service proficiency. Offers proven ability to build effective teams and organization. Committed to identifying and leveraging opportunities for growth. Certified in Patient Care Service.

  • Direct patient care and advocacy
  • Prioritizing patients
  • Patient reception
  • Patient and caregiver education
  • Excellent organizational skills
  • Strong Interpersonal skills
  • Ability to work well under pressure
  • English and Spanish Language
  • Coordination, time management, active learner
  • Clerical, personnel and human resources, administration and management skills
  • Patient relationships
  • Patient interviewing skills
  • Accounts reconciliation
  • Quality patient care
  • Servicing accounts
  • Patient data confidentiality
  • Patient triaging
Patient Accounts Representative, 01/2016 to Current
Amita Health Folkston, GA,
  • Reviews all bills produced by the Medical Center's computer system for accuracy prior to billing.
  • Performs minor corrections for rebilling in the electronic billing system.
  • Prepares and submits all bills that are manually sent to Third Party Payers.
  • Follow up on all unpaid or insurance accounts by telephone, mail, or internet in a timely manner.
  • Makes any necessary adjustments to accounts received from the Financial Counseling Dept. for billing.
  • Apply allowances, perform balance transfers and financial class changes where appropriate.
  • Review WQ on a daily basis for errors, make corrections as necessary.
  • Enter any necessary comments into Patients Accounts system.
  • Perform other related duties as assigned.
  • Processes all payments received electronically for appropriate account posting.
  • Perform any document imaging as requested by insurance carrier.
  • Perform other related duties as assigned.
  • Serving as a Team Player with co-workers with the Epic system.
  • Ability to train with the hospital system.
  • Maintaining strictest confidentiality.
Medical Office Manager, 02/2015 to 12/2015
Concentra Mendota Heights, MN,
  • Managed daily office operations for clinic, including scheduling staff, oversight of patient scheduling policy, hours of operation, customer service given to patients.
  • Work on daily office billing charges.
  • Decipher Doctor's hospital billing and process.
  • Code and submit office invoices.
  • Organize doctor's calendar with meeting.
  • Assisting office staff.
  • Ordering office and medical supplies.
  • Ensure computer systems operates cohesively on a daily basis.
  • Help with phone calls, patient registration and data entry.
  • Process and mail medical records requests.
  • Identified, analyzed and resolve work problems.
Practice Site Administrator, 08/2013 to 12/2014
ENT & Allergy Associates, LLC City, STATE,
  • Perform payroll functions, such as maintaining timekeeping , processing and submitting payroll.
  • Create, maintain, and enter information into databases.
  • Establish work procedures or schedules and keep track of the daily work of clerical staff.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Order and dispense supplies.
  • Train and assist staff with computer usage.
  • Daily cash reconciliation and deposit.
  • Administrative support to Physician.
  • Constant monitoring of the daily patient schedule.
  • Liaison among physicians, office staff and administration.
  • Responsible of all incoming invoices and packing slip.
  • Ordering office and medical supplies.
  • Ensuring office is staffed appropriately.
Advanced Medical Group C/o Advanced Garden St Card, 05/2009 to 08/2013
Dr. Merwin Richard City, STATE,
  • Overseeing daily office operations.
  • Developing short and long term work plans and objectives for clerical functions.
  • Developing guidelines for prioritizing work activities effectiveness as necessary.
  • Ensuring patient are treated courteously by staff and that visitors are screened and properly directed.
  • Maintaining strictest confidentiality.
  • Assisting the Physician with patient and hospital privilege's.
  • Managing Bank Accounts for proper handling of office expenses, daily cash, log all insurance payments and direct deposit to bank.
  • Providing full range on Payroll, Accounts Payable, Purchases and Human Resources.
  • Responsible for maintaining physician information (DEA, License, Medical Licenses, Malpractice Insurance, past and current medical education).
  • Plan, administer and control budgets for contracts, equipment and supplies.
  • Direct and coordinate the supportive services department of a business, agency, or organization.
  • Monitor the facility to ensure that it remains safe, secure, and well-maintained.
  • Prepare and review operations reports and schedules to ensure accuracy and efficiency.
  • Set goals and deadlines for the department.
  • Providing full range information to the Office Accountant on a monthly and yearly basis.
  • Managing and ensuring that the company taxes are paid in a timely manner.
  • Serving as a role model for customer service and mentors support staff in the process.
  • Managing and documenting the employee staff.
  • Well orientated on customer service skill.
Education and Training
High School Diploma: , Expected in 05/1983
Santa Elena High School - Dominican Republic,
GED: , Expected in 05/1984
Apec University - Dominican Republic,
: Bilingual Secretarial, Expected in
Colegio Mahatma Gandi - Dominican Republic,
GED: , Expected in 06/2006
Thomas Education Direct - Scranton, PA,
Additional Information

Other qualifications on the following areas...

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Epic Super User's when implementing Health Care System at Englewood Hospital in December 2016

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Resume Overview

School Attended
  • Santa Elena High School
  • Apec University
  • Colegio Mahatma Gandi
  • Thomas Education Direct
Job Titles Held:
  • Patient Accounts Representative
  • Medical Office Manager
  • Practice Site Administrator
  • Advanced Medical Group C/o Advanced Garden St Card
  • High School Diploma
  • GED
  • Some College (No Degree)
  • GED

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