patient accounting representative resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Prepares and distributes statements to customers while maintaining comprehensive, accurate records. Accustomed to answering questions, providing information and resolving concerns in smooth and professional manner. Good communication, organizational and multitasking abilities.

  • Strong attention to detail
  • Maintain cash reconciliation and deposit logs
  • Analyze mail checks, print back-up and code in payment posting.
  • Billing Data Verification
  • Proficiency in Microsoft Office applications including Excel, Outlook, PowerPoint and Word.
  • Problem Solving
  • Data Entry
  • Excellent Verbal and Written Communication
  • Critical Thinking
  • Time management
  • Multitasking
  • Continuous development
  • Discrepancy Resolution
  • Collections and invoice processing
  • Month-end documentation
  • Payment processing
  • Accounts payable
  • Accounts receivable
  • Financial reporting
  • Data entry
  • MS Office
06/2018 to Current
Patient Accounting Representative Heritage Valley Health System Leetsdale, PA,
  • Reviewed reports each month to identify and resolve billing issues.
  • Processed invoice payments and recorded information in account database.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Managed all payments processing, invoicing and collections tasks.
  • Performed administrative tasks such as copying, scanning and mail sorting on daily basis.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Verified accuracy and integrity of motor vehicle and workers' compensation claims through careful research and analysis.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
06/2016 to 06/2017
Billing Specialist Merakey Manchester, TN,
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Investigated and resolved issues to maintain billing accuracy.
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
  • Established, enforced and optimized billing procedures to streamline operations and minimize aging balances.
  • Calculated discounts, percentage allocations and credits.
  • Liaised with patients, insurance companies and billing personnel to create and post bills, obtain payments and update system.
  • Contacted vendors to follow up on late invoices.
  • Reviewed and submitted workers' compensation claims.
  • Applied billing adjustments to resolve discrepancies in account receivable journals.
02/2017 to 04/2017
Unit Clerk St. Catherine Of Siena Smithtown, NY,
  • Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
  • Prepared charts for outpatient and inpatient services.
  • Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Screened calls and collected messages for unit personnel to promote team efficiency.
  • Conveyed special dietary restrictions and requirements to food preparation team and verified compliance of delivered food items.
  • Organized ordered medical tests, including sample collection and patient transportation.
  • Prepared new charts, updated existing charts and managed records transfers between offices.
  • Managed incoming telephone calls, including taking messages and directing callers to personnel.
  • Assisted with hospital admissions and paperwork.
09/2015 to 02/2017
Merchandise Associate Hanes Brands Philadelphia, PA,
  • Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
  • Greeted all store customers, offered assistance and thanked each for patronage.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Displayed appropriate signage for products and sales promotions.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Developed and maintained seasonal plans to account for different department needs.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Assisted Merchandise Manager by communicating with retail merchants via phone and email.
Education and Training
Expected in 11/2017
Associate of Applied Science: Medical Billing And Coding
Elmira Business Institute - Elmira, NY
  • 3.8 GPA
  • Dean's List Honoree Spring 2016
  • Completed professional development in Microsoft Office Specialist- November 2016
  • Completed professional development in PowerPoint Specialist November 2016

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Resume Overview

School Attended

  • Elmira Business Institute

Job Titles Held:

  • Patient Accounting Representative
  • Billing Specialist
  • Unit Clerk
  • Merchandise Associate


  • Associate of Applied Science

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