- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
I'm a very kind and caring person. I enjoy helping people and take pride in my job. I learn quickly and have a good memory. I'm sure I could be an asset to your company if given a chance.
- Registration and Scheduling
- Communicating to Patients and Families
- Gathering Information from Patients
- Calm and Effective Under Pressure
- Patient Confidentiality and Data Security
- Providing Information and Resources
- Organized and Efficient
- Caring and Empathetic
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- Resolving Problems
- Helpful and Service-Oriented
- Time Management and Prioritization
- Punctual and Hardworking
- Reliability and Dedication
- Patient Registration
- Medical Terminology
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Patient Access Service Representative III, 10/2008 to 01/2022
Premier Federal Credit Union – Ballantyne - Charlotte, NC,
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Teller, 06/2008 to 10/2008
Great Western Bank – Loveland, CO,
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Stocked supplies for customers and personal teller station.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Calculated fees due, interest and change for customer transactions.
- Received loan and utility payments, sending funds to correct destinations.
Sr Sales Processor, 09/2002 to 05/2008
Xceed Financial Credit Union – City, STATE,
- Processed customer transactions promptly, minimizing wait times..n
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Stocked supplies for customers and personal teller station.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Established rapport with new clients to increase satisfaction and loyalty.
- Executed wire transfers, stop payments and account transfers.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.a
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Teller Supervisor, 11/1989 to 02/2001
First Union National Bank – City, STATE,
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Promoted bank's products and services by consistently cross-selling to customers.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Examined tellers' reports of daily transactions for accuracy.
- Purchased and maintained office supply inventories while adhering to budgeting practices.
- Recruited, interviewed and hired [Number] employees and implemented mentoring program to promote positive feedback and engagement.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Stocked supplies for customers and personal teller station.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
High School Diploma: , Expected in 05/1983
Centerville Sr High - Centerville, IN,
GPA:
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