I'm a very kind and caring person. I enjoy helping people and take pride in my job. I learn quickly and have a good memory. I'm sure I could be an asset to your company if given a chance.
Skills
Registration and Scheduling
Communicating to Patients and Families
Gathering Information from Patients
Calm and Effective Under Pressure
Patient Confidentiality and Data Security
Providing Information and Resources
Organized and Efficient
Caring and Empathetic
Resolving Problems
Helpful and Service-Oriented
Time Management and Prioritization
Punctual and Hardworking
Reliability and Dedication
Patient Registration
Medical Terminology
Work History
Patient Access Service Representative III, 10/2008 to 01/2022 Premier Federal Credit Union – Ballantyne - Charlotte, NC,
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Facilitated communication between patients and various departments and staff.
Followed document protocols to safeguard confidentiality of patient records.
Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Teller, 06/2008 to 10/2008 Great Western Bank – Loveland, CO,
Educated customers on use of banking website and mobile apps.
Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Teller Supervisor, 11/1989 to 02/2001 First Union National Bank – City, STATE,
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Counted cash drawers and made bank deposits.
Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Promoted bank's products and services by consistently cross-selling to customers.
Maintained friendly and professional customer interactions.
Counted, verified and handled bank deposits and armored car transactions.
Established rapport with new clients to increase satisfaction and loyalty.
Examined tellers' reports of daily transactions for accuracy.
Purchased and maintained office supply inventories while adhering to budgeting practices.
Recruited, interviewed and hired [Number] employees and implemented mentoring program to promote positive feedback and engagement.
Educated customers on use of banking website and mobile apps.
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