Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

I'm a very kind and caring person. I enjoy helping people and take pride in my job. I learn quickly and have a good memory. I'm sure I could be an asset to your company if given a chance.

Skills
  • Registration and Scheduling
  • Communicating to Patients and Families
  • Gathering Information from Patients
  • Calm and Effective Under Pressure
  • Patient Confidentiality and Data Security
  • Providing Information and Resources
  • Organized and Efficient
  • Caring and Empathetic
  • Resolving Problems
  • Helpful and Service-Oriented
  • Time Management and Prioritization
  • Punctual and Hardworking
  • Reliability and Dedication
  • Patient Registration
  • Medical Terminology
Work History
Patient Access Service Representative III, 10/2008 to 01/2022
Premier Federal Credit UnionBallantyne - Charlotte, NC,
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Teller, 06/2008 to 10/2008
Great Western BankLoveland, CO,
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Stocked supplies for customers and personal teller station.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Maintained friendly and professional customer interactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Calculated fees due, interest and change for customer transactions.
  • Received loan and utility payments, sending funds to correct destinations.
Sr Sales Processor, 09/2002 to 05/2008
Xceed Financial Credit UnionCity, STATE,
  • Processed customer transactions promptly, minimizing wait times..n
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Stocked supplies for customers and personal teller station.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Executed wire transfers, stop payments and account transfers.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.a
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Teller Supervisor, 11/1989 to 02/2001
First Union National BankCity, STATE,
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Counted cash drawers and made bank deposits.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Promoted bank's products and services by consistently cross-selling to customers.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Examined tellers' reports of daily transactions for accuracy.
  • Purchased and maintained office supply inventories while adhering to budgeting practices.
  • Recruited, interviewed and hired [Number] employees and implemented mentoring program to promote positive feedback and engagement.
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Stocked supplies for customers and personal teller station.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Identified sales opportunities and referred customers to branch partners in financial services.
Education
High School Diploma: , Expected in 05/1983
Centerville Sr High - Centerville, IN,
GPA:

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Resume Overview

School Attended

  • Centerville Sr High

Job Titles Held:

  • Patient Access Service Representative III
  • Teller
  • Sr Sales Processor
  • Teller Supervisor

Degrees

  • High School Diploma

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