patient access service representative resume example with 9+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Bilingual Medical Assistant with 9 years of Experience. Efficient in Front and Back Duties in a medical Setting. Energetic and Reliable
Skills
Scheduling In/Out patient Surgeries/Procedures
Verifying insurance
Obtaining authorizations
ICD 10 Coding
Pre- and post-surgical care
Patient scheduling/HIPAA Guidelines
Payment collection
Medical records management
Completing insurance forms
EMR / EHR
Pre- and post-surgical care
Charting and clinical documentation
Ambulating and repositioning patients
CPR
Assisting with physical exams
Lab equipment operation
Emergency room procedures
Emergency procedures understanding
Phlebotomy
OB/GYN procedures
Autoclaving glassware
Laboratory maintenance
Cardiac monitors
Work History
05/2020 to CurrentPatient Access Service RepresentativeCleveland Clinic | Mantua, OH,
Registered patients for labs, surgeries and radiology.
Calculated collectible amount due for procedures.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Completed and filed financial documentation for accounting purposes.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed financial documentations such as expense reports and invoices.
Completed skilled administrative work to support all office staff and operational requirements.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
08/2019 to 03/2020Surgery SchedulerOsf Healthcare | Galesburg, IL,
Educated patients about surgeries and provided treatment plan documentation.
Verified insurance coverage and obtained pre-authorizations.
Coordinated with facilities to set up surgeries for Inpatient/Outpatient procedures
Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures and procurement of supplies and equipment.
Reviewed medical histories and current information to provide accurate information to surgeons.
Checked patients in and out and collected payments.
Completed and filed financial documentation for accounting purposes.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Organized patient files and streamlined operations to improve efficiency.
Completed skilled administrative work to support all office staff and operational requirements.
Organized paperwork such as charts and reports for office and patient needs.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Coordinated front office duties, including customer service, patient scheduling and billing.
Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
Supported providers in outpatient medical office through coordinating all administrative operations.
08/2017 to CurrentSurgery SchedulerOsf Healthcare | Urbana, IL,
Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures and procurement of supplies and equipment.
Educated patients about surgeries and provided treatment plan documentation.
Verified insurance coverage and obtained pre-authorizations.
Reviewed medical histories and current information to provide accurate information to surgeons.
Coordinated with facilities to set up surgeries for Obgyn Md
Checked patients in and out and collected payments.
Organized paperwork such as charts and reports for office and patient needs.
Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
Answered phone calls and messages for 4-physicians Obgyn medical facility, scheduling appointments and handling patient inquiries.
Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
Coordinated front office duties, including customer service, patient scheduling and billing.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Organized patient files and streamlined operations to improve efficiency.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
04/2012 to 07/2017Medical AssistantWaterbury Hospital | Waterbury, CT,
Maintained accurate records of patient care, condition, progress and concerns.
Obtained information about clients’ medical history, drug history, complaints and allergies.
Scheduled and accompanied clients to medical appointments.
Maintained a clean, healthy and safe environment.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Transported patients to other areas of the hospital in wheelchairs and gurneys.
Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts.
Documents objective data and routine aspects of patient care.
Reported any unusual circumstances in the patients’ condition or environment.
Documented vital signs and health history for 70 patients every day.
Education
Expected in 2012 to to Medical Assistant | Houston Community College, Houston, TXGPA:
Expected in 2011 to to High School Diploma | Sam Houston High School, Houston, TXGPA:
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