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Patient Access Service Representative Resume Example

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PATIENT ACCESS SERVICE REPRESENTATIVE
Summary
Skills
  • Medical filing
  • Relationship development
  • Supervision
  • Process improvement
  • Inventory management
  • Customer service
  • First Aid/CPR
  • Problem resolution
  • Communications
  • Organization
  • Operational improvement
  • Administrative support
Experience
07/2018 to Current
Patient Access Service RepresentativeParkview Health － Fort Wayne, IN
  • Checked daily doctor schedules and verified insurance.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Built patient charts.
  • Verified demographics and insurance information to register patients in computer system.
  • Assembled registration paperwork and placed identification bands on patient.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Ordered supplies for department.

01/2017 to 07/2018
Patient Care TechnicianParkview Health － Fort Wayne, IN
  • Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Improved patient care, safety and compliance by partnering with nurses.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Safely transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Responded promptly to patient call lights to provide physical and emotional support.
  • Kept instruments and equipment clean and effectively sanitized.
  • Kept unit well-stocked and efficient with necessary medical supplies.
  • Collected lab specimens in adherence with safety protocols for patient tests.
06/2009 to 01/2017
Customer Service CashierBP coliseum － Fort Wayne, IN
  • Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Greeted customers warmly and responded to requests for information.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Resolved issues with cash registers, card scanners and printers.
  • Wiped down counters to remove debris and maintain cleanliness.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Stayed up to date on current item discounts to support promotions.
  • Issued receipts, discussed return policies, and directed customers.
  • Counted product stock to maintain inventory records.
  • Counted inventory and placed orders with vendos.
01/2007 to 04/2008
ServerGolden Corral － Fort Wayne, IN
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Partnered with team members to efficiently serve food and beverages.
  • Managed closing duties, including restocking items and cleaning sections.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Greeted newly seated guests quickly and efficiently.
Education and Training
10/2016
CNA Medical Certificate: Nursing AssistanceIvy Tech Community College of Indiana － Fort Wayne, iN
05/2006
High School DiplomaNorthrop High School － Fort Wayne, IN
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Resume Overview

Companies Worked For:

  • Parkview Health
  • BP coliseum
  • Golden Corral

School Attended

  • Ivy Tech Community College of Indiana
  • Northrop High School

Job Titles Held:

  • Patient Access Service Representative
  • Patient Care Technician
  • Customer Service Cashier
  • Server

Degrees

  • CNA Medical Certificate : Nursing Assistance
    High School Diploma

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