patient access service representative resume example

• Responsible for entering meal preferences within the scope of diet restrictions and delivering meals to patients in a professional, courteous and efficient manner.
• Required to confirm and reconfirm the correct tray is delivered to the correct patient using two patient identifiers. Represents the hospital and department in a professional and caring manner. Instructs patients in the meal ordering process.

• Cleaned display cases, utensils and working spaces to keep sanitary work environment.
• Trained new workers on decoration processes.
• Rinsed, drained and wiped coated workpieces to remove excess materials and facilitate setting of finish coats on workpieces.
• Read orders to assess specifications and accurately apply protective and decorative finishes to workpieces or products.
• Concealed blemishes in workpieces such as nicks and dents, applying and smoothing fillers and putties.

Managed store appearance, including merchandising and cleaning. Ensuring the work environment is in compliance with government regulations that is safe,secure and free of harassments or discrimination.

• Boosted sales substantially by effectively cultivating customer rapport and delivering superior customer service.
• Trained all new assistant managers and crew members on store security, monetary procedures and customer service expectations.
• Supervised and led while overseeing performance and productivity of 12-14 employees.
• Delivered excellent customer service by greeting and assisting each customer.
• Completed performance reviews
• Addressed customer inquiries and resolved complaints.
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Performed labor scheduling,food ordering and product projections accurately and maintained restaurant equipment to ensure the store was able to open and close on schedule and was able to service all customers orders.
• Oversaw inventory tracking, management and physical inventory counts.
• Processed shipments and maintained stock shelf organization.