Patient Access Scheduling Representative resume example with 17+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. wide range of experience in multiple different fields of work due to previous employments. confident In skills ranging anywhere from basic hospitality and customer service to experience with medical billing and coding. excellent communication skills and a strong ability to adapt and overcome challenges that Are presented. capable of mastering almost any new task that is presented due to determination and persistence to expand skill set and execute every task proficiently and with confidence.

  • Medical terminology
  • Information Collection
  • Patient Registration
  • Eligibility Determination
  • Patient interviewing
  • Insurance verifying
  • Payment collection
  • System updates
  • Communication skills
  • Cash Handling
  • Multi-tasking strength
  • Excellent people skills
  • Product and service sales
  • Insurance billing
  • Insurance Verification
  • Front desk operations
  • Fee Collection
  • Health information obtainment
  • Medical insurance
  • Document filing
  • Cash register operation
  • Sales training
  • Exceptional customer service
  • Social perceptiveness
  • Adapt to diverse groups
  • Client Service
Work History
11/2021 to Current Patient Access Scheduling Representative Adventist Health Nw | Kerman, CA,
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Contacted insurance companies for patient medical billing operations.
  • Prepared patient identification band and completed admissions papers.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Explained plans for treatment and payment options.
12/2008 to 11/2021 Unit Coordinator Health Alliance Of Hudson Valley | Montebello, NY,
  • Coordinated non-clinical and ancillary services of assigned patient care units.
  • Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
  • Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
  • Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
  • Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
  • Assisted in ordering and serving patient meals, transporting patients and performing indirect patient care duties at competent level and according to needs of patient population served.
  • Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
  • Assisted the CTMs, Clinic Director, and the DSOs with assigning admits on the unit.
10/2006 to 12/2008 Assistant Store Manager Vitamin Shoppe Industries Inc | Tuscaloosa, AL,
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Tracked stock using company inventory management software.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Processed product returns and assisted customers with other selections.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Educated customers on promotions to enhance sales.
08/2005 to 10/2008 Shift Manager Ferguson | Yuma, AZ,
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Tracked receipts, employee hours, and inventory movements.
  • Excelled in every store position and regularly backed up front-line staff.
Expected in 05/2008 Associate of Applied Arts | Longview Community College, Lee's Summit, MO, GPA:
Expected in 06/2005 High School Diploma | Pleasant Hill High School, Pleasant Hill, MO GPA:

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Resume Overview

School Attended

  • Longview Community College
  • Pleasant Hill High School

Job Titles Held:

  • Patient Access Scheduling Representative
  • Unit Coordinator
  • Assistant Store Manager
  • Shift Manager


  • Associate of Applied Arts
  • High School Diploma

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