Patient Access Representative/Team Coach Resume Example Company Name

PATIENT ACCESS REPRESENTATIVE/TEAM COACH

Summary

To obtain a full time position in which my skills and experience can be fully utilized to increase the efficiency of the company. My main objective is to obtain a challenging position and have opportunities for advancement.

Skills

Providing great customer service
Bilingual (English and Spanish)
Computer software and application knowledge: Word, Excel, PowerPoint and outlook.
Active listener
Attention to detail
Critical thinker

Communication
Teamwork
Flexibility
Leadership
Able to grasp new concepts quickly and efficiently.

Experience

September 2019 to Current

Company NameCity, StatePatient Access Representative/Team Coach

Verified demographics and insurance information to register patients in computer system.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Skilled to 12 ACD Skills/Clinics
Able to take supervisor calls to de-escalated problematic patients concerns, maintaining calm, friendly demeanor and also take kudos calls to acknowledge the great work of agents.
Answer phone calls and help coworkers with questions.
Completes assigned tasksin a timely and efficient manner
Able to review and revise logs for new agents
Knowledgeable in clinic protocols
Reached performance goals

January 2019 to September 2019

Company NameCity, StatePatient Access Representative

Able to navigate an ACD phone set up.
Able to communicate effectively to caller/patients with excellent verbal skills.
Document communications accurately, completely and follow up as required.
Preform other duties as assigned.
Skilled to 11 ACD skills/clinics.
Verify demographics and insurance information to register patients in computer system.
Schedule and confirmed patient appointments with patients and healthcare professionals.
Access patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Utilize customer service skills and detailed system knowledge to support clinic operations.
Scheduled patient appointment with EMR Centrix receiver.

December 2017 to December 2018

Company NameCity, StateMedical Assistant

Collected and process specimens (stool and tissue).
Assisted doctors with examination and procedures.
Prepared medications as directed by physician.
Assist in minor office surgery.
Basic secretarial skills, Appointments, answering phones ,FMLA forms, Ostomy supplies forms.
Give patient pathology, x-rays, and lab results per physician's instructions.
Ordering medical supplies, stocking up supplies and keeping medications, chemical, AED, EM cart, Autoclaving Logs up to date.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
Sterilized instruments in Autoclave and disposed of contaminated supplies in adherence to OSHA regulations.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.

August 2014 to September 2016

Company NameCity, StateCashier/Team Lead

Follow all company policies including pricing and loss prevention areas of the company.
Complied with cash handling procedures to meet regional cashier variance policy.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Promoted specific item options to drive sales and achieve add-on purchases.
Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
Learned roles of other departments to provide coverage and keep store operational.
Built and maintained productive relationships with employees.
Greeted customers promptly and responded to questions.
Trained new team members in cash register operation, stock procedures and customer service.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.

Education and Training

May 2016

Sharpstown International Magnet School
City
High School Diploma

December 2017

Altierus Career College
CityMedical Assistant
Medical Program Diploma

Resume Overview

School Attended

Sharpstown International Magnet School
Altierus Career College

Job Titles Held:

Patient Access Representative/Team Coach
Patient Access Representative
Medical Assistant
Cashier/Team Lead

Degrees

High School Diploma
Medical Assistant Medical Program Diploma

Patient Access Representative/Team Coach Resume Example

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