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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

To obtain a full time position in which my skills and experience can be fully utilized to increase the efficiency of the company. My main objective is to obtain a challenging position and have opportunities for advancement.

Skills
  • Providing great customer service
  • Bilingual (English and Spanish)
  • Computer software and application knowledge: Word, Excel, PowerPoint and outlook.
  • Active listener
  • Attention to detail
  • Critical thinker
  • Communication
  • Teamwork
  • Flexibility
  • Leadership
  • Able to grasp new concepts quickly and efficiently.
Experience
Patient Access Representative/Team Coach, 09/2019 to Current
Morton Comprehensive HealthNowata, OK,
  • Verified demographics and insurance information to register patients in computer system.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Skilled to 12 ACD Skills/Clinics
  • Able to take supervisor calls to de-escalated problematic patients concerns, maintaining calm, friendly demeanor and also take kudos calls to acknowledge the great work of agents.
  • Answer phone calls and help coworkers with questions.
  • Completes assigned tasks in a timely and efficient manner
  • Able to review and revise logs for new agents
  • Knowledgeable in clinic protocols
  • Reached performance goals
Patient Access Representative, 12/2018 to 09/2019
Virginia Hospital CenterFalls Church, VA,
  • Able to navigate an ACD phone set up.
  • Able to communicate effectively to caller/patients with excellent verbal skills.
  • Document communications accurately, completely and follow up as required.
  • Preform other duties as assigned.
  • Skilled to 11 ACD skills/clinics.
  • Verify demographics and insurance information to register patients in computer system.
  • Schedule and confirmed patient appointments with patients and healthcare professionals.
  • Access patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Utilize customer service skills and detailed system knowledge to support clinic operations.
  • Scheduled patient appointment with EMR Centrix receiver.
Medical Assistant, 11/2017 to 11/2018
UT Physicians Colon And Rectal ClinicCity, STATE,
  • Collected and process specimens (stool and tissue).
  • Assisted doctors with examination and procedures.
  • Prepared medications as directed by physician.
  • Assist in minor office surgery.
  • Basic secretarial skills, Appointments, answering phones ,FMLA forms, Ostomy supplies forms.
  • Give patient pathology, x-rays, and lab results per physician’s instructions.
  • Ordering medical supplies, stocking up supplies and keeping medications, chemical, AED, EM cart, Autoclaving Logs up to date.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Sterilized instruments in Autoclave and disposed of contaminated supplies in adherence to OSHA regulations.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Cashier/Team Lead, 07/2014 to 08/2016
Torchy’s Taco’sCity, STATE,
  • Follow all company policies including pricing and loss prevention areas of the company.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Built and maintained productive relationships with employees.
  • Greeted customers promptly and responded to questions.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Education and Training
High School Diploma: , Expected in 05/2016
Sharpstown International Magnet School - Houston, TX,
GPA:
Medical Program Diploma: Medical Assistant , Expected in 12/2017
Altierus Career College - Houston, TX,
GPA:

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Resume Overview

School Attended

  • Sharpstown International Magnet School
  • Altierus Career College

Job Titles Held:

  • Patient Access Representative/Team Coach
  • Patient Access Representative
  • Medical Assistant
  • Cashier/Team Lead

Degrees

  • High School Diploma
  • Medical Program Diploma

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