- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
To obtain a full time position in which my skills and experience can be fully utilized to increase the efficiency of the company. My main objective is to obtain a challenging position and have opportunities for advancement.
- Providing great customer service
- Bilingual (English and Spanish)
- Computer software and application knowledge: Word, Excel, PowerPoint and outlook.
- Active listener
- Attention to detail
- Critical thinker
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- Communication
- Teamwork
- Flexibility
- Leadership
- Able to grasp new concepts quickly and efficiently.
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Patient Access Representative/Team Coach, 09/2019 to Current
Morton Comprehensive Health – Nowata, OK,
- Verified demographics and insurance information to register patients in computer system.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Skilled to 12 ACD Skills/Clinics
- Able to take supervisor calls to de-escalated problematic patients concerns, maintaining calm, friendly demeanor and also take kudos calls to acknowledge the great work of agents.
- Answer phone calls and help coworkers with questions.
- Completes assigned tasks in a timely and efficient manner
- Able to review and revise logs for new agents
- Knowledgeable in clinic protocols
- Reached performance goals
Patient Access Representative, 12/2018 to 09/2019
Virginia Hospital Center – Falls Church, VA,
- Able to navigate an ACD phone set up.
- Able to communicate effectively to caller/patients with excellent verbal skills.
- Document communications accurately, completely and follow up as required.
- Preform other duties as assigned.
- Skilled to 11 ACD skills/clinics.
- Verify demographics and insurance information to register patients in computer system.
- Schedule and confirmed patient appointments with patients and healthcare professionals.
- Access patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Utilize customer service skills and detailed system knowledge to support clinic operations.
- Scheduled patient appointment with EMR Centrix receiver.
Medical Assistant, 11/2017 to 11/2018
UT Physicians Colon And Rectal Clinic – City, STATE,
- Collected and process specimens (stool and tissue).
- Assisted doctors with examination and procedures.
- Prepared medications as directed by physician.
- Assist in minor office surgery.
- Basic secretarial skills, Appointments, answering phones ,FMLA forms, Ostomy supplies forms.
- Give patient pathology, x-rays, and lab results per physician’s instructions.
- Ordering medical supplies, stocking up supplies and keeping medications, chemical, AED, EM cart, Autoclaving Logs up to date.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
- Sterilized instruments in Autoclave and disposed of contaminated supplies in adherence to OSHA regulations.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Cashier/Team Lead, 07/2014 to 08/2016
Torchy’s Taco’s – City, STATE,
- Follow all company policies including pricing and loss prevention areas of the company.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
- Learned roles of other departments to provide coverage and keep store operational.
- Built and maintained productive relationships with employees.
- Greeted customers promptly and responded to questions.
- Trained new team members in cash register operation, stock procedures and customer service.
- Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
High School Diploma: , Expected in 05/2016
Sharpstown International Magnet School - Houston, TX,
GPA:
Medical Program Diploma: Medical Assistant , Expected in 12/2017
Altierus Career College - Houston, TX,
GPA:
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