To obtain a full time position in which my skills and experience can be fully utilized to increase the efficiency of the company. My main objective is to obtain a challenging position and have opportunities for advancement.
Skills
Providing great customer service
Bilingual (English and Spanish)
Computer software and application knowledge: Word, Excel, PowerPoint and outlook.
Active listener
Attention to detail
Critical thinker
Communication
Teamwork
Flexibility
Leadership
Able to grasp new concepts quickly and efficiently.
Experience
Patient Access Representative/Team Coach, 09/2019 to Current Morton Comprehensive Health – Nowata, OK,
Verified demographics and insurance information to register patients in computer system.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Skilled to 12 ACD Skills/Clinics
Able to take supervisor calls to de-escalated problematic patients concerns, maintaining calm, friendly demeanor and also take kudos calls to acknowledge the great work of agents.
Answer phone calls and help coworkers with questions.
Completes assigned tasksin a timely and efficient manner
Able to review and revise logs for new agents
Knowledgeable in clinic protocols
Reached performance goals
Patient Access Representative, 12/2018 to 09/2019 Virginia Hospital Center – Falls Church, VA,
Able to navigate an ACD phone set up.
Able to communicate effectively to caller/patients with excellent verbal skills.
Document communications accurately, completely and follow up as required.
Preform other duties as assigned.
Skilled to 11 ACD skills/clinics.
Verify demographics and insurance information to register patients in computer system.
Schedule and confirmed patient appointments with patients and healthcare professionals.
Access patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Utilize customer service skills and detailed system knowledge to support clinic operations.
Scheduled patient appointment with EMR Centrix receiver.
Medical Assistant, 11/2017 to 11/2018 UT Physicians Colon And Rectal Clinic – City, STATE,
Collected and process specimens (stool and tissue).
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