Patient Access Representative Iii Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Demonstrated achiever with knowledge of Administrative duties. Knowledge of Microsoft Office application, which include Microsoft Word, PowerPoint and Excel. Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively. Knowledge of operating and using office equipment. Experience with dealing with customers and treating them with the upmost respect. Volunteer at local hospital to help assist others and gain knowledge of the healthcare field. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

  • Calm and Effective Under Pressure
  • Organized and Efficient
  • Resolving Problems
  • Caring and Empathetic
  • Patient Confidentiality and Data Security
  • Administrative and Office Support
  • Explaining Policy and Procedures
  • Punctual and Hardworking
  • Patient Registration
  • Time Management and Prioritization
  • Attention to Detail
Education and Training
Liberty University Lynchburg, VA. Expected in 05/2015 Bachelors Degree : Business Administration - GPA :
University of Phoenix Phoenix, AZ. Expected in 05/2011 Associates Degree : Healthcare Administration - GPA :
  • Certified Healthcare Access Associate (CHAA), Sentara Williamsburg Regional Medical Center, 2021
Tenet Healthcare Corporation - Patient Access Representative III
FL, State, 04/2021 - Current
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Assembled registration paperwork and placed identification bands on patient.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Responded to patient concerns and inquiries professionally and efficiently.
  • Obtained health, financial and religious information from patients at time of admission.
  • Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
  • Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Preceptor for registration department
  • Schedule registration employees for shifts within the Comprehensive Breast Center
First Watch Restaurants - Receptionist
Saint Charles, MO, 01/2015 - 07/2016
  • Greet patients/visitors upon arrival/departure in main lobby and emergency department.
  • Communicate with patients and staff members.
  • Keep lobby area clean and sanitize surfaces /wheelchairs.
  • Deliver material guest may leave for patients.
  • Perform office duties that Guest Services may have to complete.
  • Operate a variety of office equipment.
  • Work concierge desk, and give information pertaining to directions or patients Rooms, but also applying the HIPPA laws to ensure patient's privacy.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
Seven Hills Foundation - Leader
Hyannis, MA, 05/2006 - 07/2016
  • Work directly with Executive within the housekeeping department to ensure assignments are completed within a timely fashion.
  • Supervise 7 employees and make sure they have the necessary resources and materials to complete job.
  • Provide customers with the necessary resources to make their stay comfortable.
  • Obtained a Top Secret Clearance, and watch lower clearance employees in secure areas.
  • Open and close secure areas, making sure everything is properly secured upon departure.
  • Provided ongoing training to address staff needs.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached and mentored 7 staff members through constructive feedback to develop long-term career goals.
Sentara Williamsburg Regional Medical Center - Volunteer
City, STATE, 12/2013 - 12/2014
  • Greet patients and visitors, and assist with information they may need.
  • Engaged with others successfully using strong verbal and written communication skills.
  • Answer telephone and help assist at the concierge desk.
  • Assisted with clerical tasks, including filing, shredding and stuffing envelopes.
  • Dispensed materials and paperwork to all parties and filed away paperwork once completed.
  • Prepared folders for new cases to be entered and organized closed files.
  • Delivered personal items such as newspapers and flowers throughout hospital.

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Resume Overview

School Attended
  • Liberty University
  • University of Phoenix
Job Titles Held:
  • Patient Access Representative III
  • Receptionist
  • Leader
  • Volunteer
  • Bachelors Degree
  • Associates Degree