patient access representative ii float pool resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
A highly organized, goal oriented, health care coordinator with excellent work ethic and experience. Have eight years of delivering customer service to the public, and about five years delivering administrative services in health care. I work well under pressure and provide the best service I can. I am currently seeking an administrative position where I can put my skills to use and learn as much as I can along the way.
Skills
Obtain knowledge in medical and dental terminology/charting
Bilingual - fluent Spanish
Familiar with all PPO, HMO, medi-cal, medicare insurances
Process referrals and authorizations to insurances
Knowledge in medical/dental billing and working with insurance claims
Operate cash registers and process payments efficiently
Scheduling appointments, checking in patients, and answer all incoming telephone calls
Electronic Health Care Records Software knowledge (EPIC)
Experience
02/2020 to Current
Patient Access Representative II (Float Pool)Adult And Child – Hope, IN,
My patient access representative position was a float position, I was being sent to every department throughout the hospital for registration purposes. I have knowledge of working in main admitting, emergency department, urgent care, radiology, and laboratory.
Verified patient demographics and insurance information to register patients into Epic system and practice secure handling and accurate recording of payments collected at time of service.
Admit patients for scheduled inpatient and outpatient procedures, including labor and delivery patients.
Processed patient responsibility estimate determined by insurance at pre-registration.
Maintained professional communication with all patient access staff, clinical staff, physicians, guests, and patients regarding their admitting/registration services provided at Stanford Health Care.
Obtained necessary signatures for privacy laws and consent for treatment.
Answer telephone lines in a quick manner to assist different hospital departments.
Provides excellent customer service to all individuals of the hospital, including patients and staff.
Experienced in obtaining patient valuables before their admissions.
11/2016 to 02/2020
Referral CoordinatorCity Of Springfield – Springfield, MA,
Process all referrals submitted by physicians.
Specialties I work extremely close with to refer are, Women's Health (OB-GYN), Gynecologic Oncology, General, Vascular, Breast, Plastic, and Bariatric Surgery, Rheumatology, Lymphedema, Orthopedics, Podiatry, Pain Management, Allergy, and Dermatology.
I verify that patients have active insurance eligibility, submit insurance authorizations, and billing.
Determine which specialty office or hospital/clinic I send the patient to for continuing of care.
Gather all labs, x-rays, medical/clinical notes and all pertinent diagnosis information to attach to referrals, and work closely with specialty office to provide the best care for the patient.
Once the patient is referred I am also in charge of following up with the specialty office and obtain consult notes from the patient to scan in patient's chart for patient's PCP to review.
Receive all incoming telephone calls and direct patients to where they need to be directed to, scan and upload all medical records correctly in EHR system.
Assist patients in filling out Release of Health Information forms for medical records.
Responsible for creating all correspondence, faxing, scanning, and mailing out letter as needed for the office.
06/2012 to 11/2016
Dental Care CoordinatorGrant Line Smiles – City, STATE,
My job was to register and check in all patients.
Update all medical records.
I was in charge of verifying all patient insurance eligibility and provide breakdowns of their benefits in order to bill insurances for all dental services performed.
I took all incoming telephone calls, and scheduled all appointments.
Processed and input all payments into our system.
Was accountable of A/R accounts in the office, and collecting balances due.
On occasion I would verify employee time cards, and submit for payroll.
Created all correspondences required for the office and for patients.
My main job was to handle all front office functions and to keep the office running smoothly.
I was also in charge of assisting the Doctor in the exam room when needed and would clean all exams rooms, and sterilize all dental instruments.
Education and Training
Expected in 02/2015 to to
Certificate: Health Care Administration Carrington College California - Stockton, CA, GPA:
Expected in 08/2012 to to
High School Diploma: George & Evelyn Stein High School - Tracy, CA, GPA:
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