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Patient Access Representative II Resume Example

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PATIENT ACCESS REPRESENTATIVE II
Professional Summary

Seeking a position in which I can apply my extensive leadership skills gained through both my proven work experience as well as the successful completion of my bachelor's degree of Applied Science in Organizational Leadership and Technical Management.

Skills
  • Insurance Billing
  • Appointment Scheduling
  • Insurance Knowledge
  • Scheduling
  • Radiology
  • Spreadsheets
  • Computer skills
  • Customer Service
  • Organization and Time management
  • Detail-oriented
  • Leadership
  • Employee performance evaluations
  • Staff Supervision
Work History
Patient Access Representative II, 11/2020 to Current
Conifer Health Solutions – Bremerton, WA
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Utilized knowledge of electronic medical record systems such as EPIC and medical terminology to perform diverse data entry tasks.
  • Received patient deductibles, co-pay amounts and financial assistance and discussed options to satisfy remainder of patient financial obligations.
  • Interview a new patient to the facility to obtain their demographical and financial information.
  • Escort patients to their appropriate location. Let the doctors and nurses know which patient is waiting in which room.
  • Manage concerns for current patients. This involves fielding phone calls regarding billing issues, appointment cancellations and all related kinds of concerns.
  • Create appointments for Walk-in patients
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Explained plans for treatment and payment options.
  • Compiled and reviewed medical charts.
  • Took copayments and compiled daily financial records.
  • Reviewed daily care slips for doctors.
Insulating Mechanic, 07/2014 to Current
Trident Refit Facility – Bangor, WA
  • Research regulations and laws to provide technical guidance to staff by guaranteeing paperwork is up to date with the latest revisions.
  • Ensure that all materials, components, and procedures meet the technical specifications by comparing old data to new data and editing documentation to meet specifications.
  • Make certain written correspondence is in accordance with military standards by thoroughly looking through paperwork and make revisions.
  • Managing budget between awards, material orders, and vehicle maintenance.
  • Schedule yearly medical appointments through various software and phone.
  • Make time corrections by inputting employees time off requests and overtime hours
  • Prepare reports and/or briefings by keeping a log of daily statuses
  • Representing the shop by way of speaking in front of senior level leadership and answering questions in confidence.
  • Coordinate meetings via conference calls or in person for senior level management
  • Observing safety regulations through a temporary safety advocate and relaying any hazardous information to the appropriate shops.
  • Help employees by brainstorming ideas for process improvement/ submit written awards.
  • Assisted supervision by reminding employees of commitments, duties, and scheduling.
  • Controlled complex jobs by coming up with easy and more efficient ways to cut waste.
  • Provide performance reviews via phone and in person
  • Organize team functions to motivate and keep employees engaged.
  • Train new employees by having them go through a series of on the job and computer training.
Assistant Manager, 03/2011 to 09/2014
Regal Cinemas – Poulsbo, WA
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Education
High School Diploma: 12/2011
Olympic High School - Bremerton, WA
Associate of Arts: Organizational Leadership, 06/2018
Olympic College - Bremerton, WA
  • Dean's List Every Semester for 2 years
Bachelor of Science: Organizational Leadership And Technical Management, 06/2020
Olympic College - Bremerton, WA
  • Graduated cum laude
MBA: Healthcare Management, Expected in 09/2021
Western Governors University - Salt Lake City, UT
Accomplishments

Nov. 2020- Performance 8 hrs time off

Sept. 2020- Performance 8hrs time off

Mar.2020- Outstanding work performance- $1000 awarded

Feb.2020- Process improvement- $500 Awarded

Jan.2020- Emergent work availability- 8hrs time off

Nov.2019- Captain of the boat (CO) recognition- 8hrs time off

Nov.2019- Leading important job- 8hrs time off

Nov.2019- Outstanding work performance- 8hrs time off

Oct.2019- Safety Act- 4hrs time off

Aug.2019- 1000 days injury free- $400.00 awarded

Jun.2019- Safety Act- 4hrs time off

Jun. 2019- Samsung Digital Technology (Academic)

Apr. 2019- Deans List (Academic)

Dec. 2018- Presidents List (Academic)

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Resume Overview

Companies Worked For:

  • Conifer Health Solutions
  • Trident Refit Facility
  • Regal Cinemas

School Attended

  • Olympic High School
  • Olympic College
  • Western Governors University

Job Titles Held:

  • Patient Access Representative II
  • Insulating Mechanic
  • Assistant Manager

Degrees

  • High School Diploma : 12/2011
    Associate of Arts : Organizational Leadership , 06/2018
    Bachelor of Science : Organizational Leadership And Technical Management , 06/2020
    MBA : Healthcare Management , Expected in 09/2021

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