Patient Access Representative II Resume Example
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PATIENT ACCESS REPRESENTATIVE II
Professional Summary
Seeking a position in which I can apply my extensive leadership skills gained through both my proven work experience as well as the successful completion of my bachelor's degree of Applied Science in Organizational Leadership and Technical Management.
Skills
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Work History
Patient Access Representative II, 11/2020 to Current
Vidant Health – Tarboro , NC
Vidant Health – Tarboro , NC
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems such as EPIC and medical terminology to perform diverse data entry tasks.
- Received patient deductibles, co-pay amounts and financial assistance and discussed options to satisfy remainder of patient financial obligations.
- Interview a new patient to the facility to obtain their demographical and financial information.
- Escort patients to their appropriate location. Let the doctors and nurses know which patient is waiting in which room.
- Manage concerns for current patients. This involves fielding phone calls regarding billing issues, appointment cancellations and all related kinds of concerns.
- Create appointments for Walk-in patients
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Explained plans for treatment and payment options.
- Compiled and reviewed medical charts.
- Took copayments and compiled daily financial records.
- Reviewed daily care slips for doctors.
Insulating Mechanic, 07/2014 to Current
Mg Properties – North Las Vegas , NV
Mg Properties – North Las Vegas , NV
- Research regulations and laws to provide technical guidance to staff by guaranteeing paperwork is up to date with the latest revisions.
- Ensure that all materials, components, and procedures meet the technical specifications by comparing old data to new data and editing documentation to meet specifications.
- Make certain written correspondence is in accordance with military standards by thoroughly looking through paperwork and make revisions.
- Managing budget between awards, material orders, and vehicle maintenance.
- Schedule yearly medical appointments through various software and phone.
- Make time corrections by inputting employees time off requests and overtime hours
- Prepare reports and/or briefings by keeping a log of daily statuses
- Representing the shop by way of speaking in front of senior level leadership and answering questions in confidence.
- Coordinate meetings via conference calls or in person for senior level management
- Observing safety regulations through a temporary safety advocate and relaying any hazardous information to the appropriate shops.
- Help employees by brainstorming ideas for process improvement/ submit written awards.
- Assisted supervision by reminding employees of commitments, duties, and scheduling.
- Controlled complex jobs by coming up with easy and more efficient ways to cut waste.
- Provide performance reviews via phone and in person
- Organize team functions to motivate and keep employees engaged.
- Train new employees by having them go through a series of on the job and computer training.
Assistant Manager, 03/2011 to 09/2014
Regal Cinemas – City , STATE
Regal Cinemas – City , STATE
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Education
High School Diploma: 12/2011
Olympic High School - City, State
Olympic High School - City, State
Associate of Arts: Organizational Leadership, 06/2018
Olympic College - City, State
Olympic College - City, State
- Dean's List Every Semester for 2 years
Bachelor of Science: Organizational Leadership And Technical Management, 06/2020
Olympic College - City, State
Olympic College - City, State
- Graduated cum laude
MBA: Healthcare Management, Expected in 09/2021
Western Governors University - City, State
Western Governors University - City, State
Accomplishments
Nov. 2020- Performance 8 hrs time off
Sept. 2020- Performance 8hrs time off
Mar.2020- Outstanding work performance- $1000 awarded
Feb.2020- Process improvement- $500 Awarded
Jan.2020- Emergent work availability- 8hrs time off
Nov.2019- Captain of the boat (CO) recognition- 8hrs time off
Nov.2019- Leading important job- 8hrs time off
Nov.2019- Outstanding work performance- 8hrs time off
Oct.2019- Safety Act- 4hrs time off
Aug.2019- 1000 days injury free- $400.00 awarded
Jun.2019- Safety Act- 4hrs time off
Jun. 2019- Samsung Digital Technology (Academic)
Apr. 2019- Deans List (Academic)
Dec. 2018- Presidents List (Academic)
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Resume Overview
School Attended
- Olympic High School
- Olympic College
- Western Governors University
Job Titles Held:
- Patient Access Representative II
- Insulating Mechanic
- Assistant Manager
Degrees
- High School Diploma : 12/2011
Associate of Arts : Organizational Leadership , 06/2018
Bachelor of Science : Organizational Leadership And Technical Management , 06/2020
MBA : Healthcare Management , Expected in 09/2021
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