Patient Access Representative II Resume Example
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PATIENT ACCESS REPRESENTATIVE II
Professional Summary
Capable medical administrative professional with nine years of experience in healthcare. Adept at patient advocacy and education with an obligation to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Proficient in billing with a talent for collaboration and eye for detail. Successful at comprehensive patient education with a commitment to patient happiness.
Skills
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Work History
Patient Access Representative II, 09/2018 to Current
Tenet Healthcare Corporation – New Orleans , LA
Tenet Healthcare Corporation – New Orleans , LA
- Assisted patients in filling out check-in and payment paperwork.
- Explained plans for treatment and payment options.
- Balanced deposits and credit card payments daily
- Generated monthly statements to check outstanding balances.
- Took copayments and compiled daily financial records.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Collected and processed co-payments and outstanding balances
- Developed and implemented improvements to thebilling system to maximize efficiency, reduce delinquency and increase accuracy.
- Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
- Strategically planned methods to achieve operational goals and targets.
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
- Communicated goals, plans and progress to parents or guardians.
- Exceeded department budgeted revenue goals to allow reallocation of funding towards other health programs.
- Collaborated on strategic planning and kept practice operations aligned with organizational mission, vision, and goals.
Mental Health Technician, 10/2011 to 05/2018
State Of Oklahoma – {"@Context":"Http://Schema.Org" , "@Type":"Jobposting"
State Of Oklahoma – {"@Context":"Http://Schema.Org" , "@Type":"Jobposting"
- Charted on each patient daily.
- Assessed clients upon admission and discharge to detox; took blood draws for labs.
- Ensured that clients and families were treated with respect and dignity.
- Assisted and counseled 18 patients daily.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for the patients.
- Developed and achieved financial and growth goals.
- Monitored unit budget to ensure financial objectives were met.
- Consistently complied with applicable laws and regulations and ensured the facility adhered to Medicare and Medicaid regulations.
- Ensured the safety and well-being of patients.
- Led facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
- Facilitated timely check-in by greeting visitors and establishing the purpose of visits.
- Routinely collaborated with department managers to correct problems and improve services.
- Created and maintained computerized record management systems to record and process data and generate reports.
- Accurately recorded and reported test results according to established procedures.
- Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
- Led the clinical team in delivering care services that promoted optimal resident health.
Dispatcher, 08/2010 to 08/2012
American Commercial Lines Llc – Convent , LA
American Commercial Lines Llc – Convent , LA
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed investigations to verify and resolve customer or shipper complaints.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Established long-term customer relationships through prompt and courteous service.
- Supervised material flow, storage, and global order fulfillment.
- Reported carrier-performance metrics and monthly costs reports to the executive team.
- Maintained accurate stock records and schedules.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Education
High School Diploma: 05/2008
Fontainebleau High School - City, State
Fontainebleau High School - City, State
Certifications
- Certified Nurse Assistant (CNA)
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Resume Overview
School Attended
- Fontainebleau High School
Job Titles Held:
- Patient Access Representative II
- Mental Health Technician
- Dispatcher
Degrees
- High School Diploma : 05/2008
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