(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Capable medical administrative professional with nine years of experience in healthcare. Adept at patient advocacy and education with an obligation to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Proficient in billing with a talent for collaboration and eye for detail. Successful at comprehensive patient education with a commitment to patient happiness.

  • Appointment setting
  • Insurance billing
  • Regulatory Compliance
  • Payment Processing
  • Insurance verifying
  • Payment collection
  • Team building
  • Scheduling
  • Time management
  • Business Administration
  • Data collection and analysis
  • Customer retention
  • Customer Service
  • MS Office
  • Operational Improvement
  • Quality Assurance Controls
  • Continuous Improvements
  • Cash Handling
  • Leading employees
Fontainebleau High School Mandeville, LA Expected in 05/2008 High School Diploma : - GPA :
  • Certified Nurse Assistant (CNA)
Work History
Tenet Healthcare Corporation - Patient Access Representative II
New Orleans, LA, 09/2018 - Current
  • Assisted patients in filling out check-in and payment paperwork.
  • Explained plans for treatment and payment options.
  • Balanced deposits and credit card payments daily
  • Generated monthly statements to check outstanding balances.
  • Took copayments and compiled daily financial records.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
  • Reviewed documentation for compliance with requirements and accuracy of information.
  • Collected and processed co-payments and outstanding balances
  • Developed and implemented improvements to thebilling system to maximize efficiency, reduce delinquency and increase accuracy.
  • Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
  • Strategically planned methods to achieve operational goals and targets.
  • Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
  • Communicated goals, plans and progress to parents or guardians.
  • Exceeded department budgeted revenue goals to allow reallocation of funding towards other health programs.
  • Collaborated on strategic planning and kept practice operations aligned with organizational mission, vision, and goals.
State Of Oklahoma - Mental Health Technician
{"@Context":"Http://Schema.Org", "@Type":"Jobposting", 10/2011 - 05/2018
  • Charted on each patient daily.
  • Assessed clients upon admission and discharge to detox; took blood draws for labs.
  • Ensured that clients and families were treated with respect and dignity.
  • Assisted and counseled 18 patients daily.
  • Took and monitored vital signs, administered medications, and managed patient behavior.
  • Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for the patients.
  • Developed and achieved financial and growth goals.
  • Monitored unit budget to ensure financial objectives were met.
  • Consistently complied with applicable laws and regulations and ensured the facility adhered to Medicare and Medicaid regulations.
  • Ensured the safety and well-being of patients.
  • Led facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
  • Facilitated timely check-in by greeting visitors and establishing the purpose of visits.
  • Routinely collaborated with department managers to correct problems and improve services.
  • Created and maintained computerized record management systems to record and process data and generate reports.
  • Accurately recorded and reported test results according to established procedures.
  • Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
  • Led the clinical team in delivering care services that promoted optimal resident health.
American Commercial Lines Llc - Dispatcher
Convent, LA, 08/2010 - 08/2012
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
  • Established long-term customer relationships through prompt and courteous service.
  • Supervised material flow, storage, and global order fulfillment.
  • Reported carrier-performance metrics and monthly costs reports to the executive team.
  • Maintained accurate stock records and schedules.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Fontainebleau High School

Job Titles Held:

  • Patient Access Representative II
  • Mental Health Technician
  • Dispatcher


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: