Patient Access Representative II Resume Example Conifer Health Solutions

PATIENT ACCESS REPRESENTATIVE II

Professional Summary

Capable medical administrative professional with nine years of experience in healthcare. Adept at patient advocacy and education with an obligation to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Proficient in billing with a talent for collaboration and eye for detail. Successful at comprehensive patient education with a commitment to patient happiness.

Skills

Appointment setting
Insurance billing
Regulatory Compliance
Payment Processing
Insurance verifying
Payment collection
Team building
Scheduling
Time management
Business Administration

Data collection and analysis
Customer retention
Customer Service
MS Office
Operational Improvement
Quality Assurance Controls
Continuous Improvements
Cash Handling
Leading employees

Work History

Patient Access Representative II, 09/2018 to Current
Conifer Health Solutions – Frisco, Texas

Assisted patients in filling out check-in and payment paperwork.
Explained plans for treatment and payment options.
Balanced deposits and credit card payments daily
Generated monthly statements to check outstanding balances.
Took copayments and compiled daily financial records.
Reviewed and corrected claim errors to facilitate smooth processing.
Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
Reviewed documentation for compliance with requirements and accuracy of information.
Collected and processed co-payments and outstanding balances
Developed and implemented improvements to thebilling system to maximize efficiency, reduce delinquency and increase accuracy.
Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
Strategically planned methods to achieve operational goals and targets.
Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
Communicated goals, plans and progress to parents or guardians.
Exceeded department budgeted revenue goals to allow reallocation of funding towards other health programs.
Collaborated on strategic planning and kept practice operations aligned with organizational mission, vision, and goals.

Mental Health Technician, 10/2011 to 05/2018
Beacon Behavioral Health – Lacombe , Louisiana

Charted on each patient daily.
Assessed clients upon admission and discharge to detox; took blood draws for labs.
Ensured that clients and families were treated with respect and dignity.
Assisted and counseled 18 patients daily.
Took and monitored vital signs, administered medications, and managed patient behavior.
Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for the patients.
Developed and achieved financial and growth goals.
Monitored unit budget to ensure financial objectives were met.
Consistently complied with applicable laws and regulations and ensured the facility adhered to Medicare and Medicaid regulations.
Ensured the safety and well-being of patients.
Led facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
Facilitated timely check-in by greeting visitors and establishing the purpose of visits.
Routinely collaborated with department managers to correct problems and improve services.
Created and maintained computerized record management systems to record and process data and generate reports.
Accurately recorded and reported test results according to established procedures.
Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
Led the clinical team in delivering care services that promoted optimal resident health.

Dispatcher, 08/2010 to 08/2012
Cable Marketing And Installation Inc. – Slidell, Louisiana

Kept detailed track ofall available field personnel and all in-progress and completed calls.
Maintained updated and detailed records of calls in physical and electronic database.
Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Directed investigations to verify and resolve customer or shipper complaints.
Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
Established long-term customer relationships through prompt and courteous service.
Supervised material flow, storage, and global order fulfillment.
Reported carrier-performance metrics and monthly costs reports to the executive team.
Maintained accurate stock records and schedules.
Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.

Education

High School Diploma: 05/2008
Fontainebleau High School - Mandeville, LA

Certifications

Certified Nurse Assistant (CNA)

Resume Overview

Companies Worked For:

Conifer Health Solutions
Beacon Behavioral Health
Cable Marketing And Installation Inc.

School Attended

Fontainebleau High School

Job Titles Held:

Patient Access Representative II
Mental Health Technician
Dispatcher

Degrees

High School Diploma : 05/2008

Patient Access Representative II Resume Example

Resume Score: 80%

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