Capable medical administrative professional with nine years of experience in healthcare. Adept at patient advocacy and education with an obligation to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Proficient in billing with a talent for collaboration and eye for detail. Successful at comprehensive patient education with a commitment to patient happiness.
Skills
Appointment setting
Insurance billing
Regulatory Compliance
Payment Processing
Insurance verifying
Payment collection
Team building
Scheduling
Time management
Business Administration
Data collection and analysis
Customer retention
Customer Service
MS Office
Operational Improvement
Quality Assurance Controls
Continuous Improvements
Cash Handling
Leading employees
Education
Fontainebleau High SchoolMandeville, LAExpected in 05/2008 ā āHigh School Diploma: - GPA:
Certifications
Certified Nurse Assistant (CNA)
Work History
Tenet Healthcare Corporation - Patient Access Representative II New Orleans, LA, 09/2018 - Current
Assisted patients in filling out check-in and payment paperwork.
Explained plans for treatment and payment options.
Balanced deposits and credit card payments daily
Generated monthly statements to check outstanding balances.
Took copayments and compiled daily financial records.
Reviewed and corrected claim errors to facilitate smooth processing.
Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
Reviewed documentation for compliance with requirements and accuracy of information.
Collected and processed co-payments and outstanding balances
Developed and implemented improvements to thebilling system to maximize efficiency, reduce delinquency and increase accuracy.
Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
Strategically planned methods to achieve operational goals and targets.
Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
Communicated goals, plans and progress to parents or guardians.
Exceeded department budgeted revenue goals to allow reallocation of funding towards other health programs.
Collaborated on strategic planning and kept practice operations aligned with organizational mission, vision, and goals.
State Of Oklahoma - Mental Health Technician {"@Context":"Http://Schema.Org", "@Type":"Jobposting", 10/2011 - 05/2018
Charted on each patient daily.
Assessed clients upon admission and discharge to detox; took blood draws for labs.
Ensured that clients and families were treated with respect and dignity.
Assisted and counseled 18 patients daily.
Took and monitored vital signs, administered medications, and managed patient behavior.
Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for the patients.
Developed and achieved financial and growth goals.
Monitored unit budget to ensure financial objectives were met.
Consistently complied with applicable laws and regulations and ensured the facility adhered to Medicare and Medicaid regulations.
Ensured the safety and well-being of patients.
Led facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
Facilitated timely check-in by greeting visitors and establishing the purpose of visits.
Routinely collaborated with department managers to correct problems and improve services.
Created and maintained computerized record management systems to record and process data and generate reports.
Accurately recorded and reported test results according to established procedures.
Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
Led the clinical team in delivering care services that promoted optimal resident health.
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