(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Enthusiastic, strong-willed emerging Human Resource professional with a long standing history of Customer service and Leadership experiences. Energetic, knowledgeable and flexible individual with a passion for Human Resources and possessing exceptional written and communication skills.

  • Interviewing & Recruiting Skills
  • Organizational skills
  • Team management
  • Performance Management
  • Epic Proficient
  • Problem Solving
  • Coordination
  • Written & Oral Communication
Education and Training
Strayer University Online, Expected in 12/2021 Master of Science : Human Resource Management - GPA :
  • Concentration in HR Generalist
  • Completed coursework in Human Resource Information Systems, Total Rewards and Managing Human Resource Projects
Upper Iowa University Fayette, IA, Expected in 05/2017 Bachelor of Science : Psychology And Human Services - GPA :
  • Minor in General Business
The Mico University College , Expected in 05/2014 Associate of Arts : Education In Language and Literature - GPA :
Mercy Healthcare - Patient Access Representative II
Yukon, OK, 02/2019 - 07/2020
  • Verified demographics and insurance information to register patients in computer system.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations.
  • Documented and managed patient information using Epic.
  • Engaged in insurance verification for patients through a variety of mediums to include Paynav, Healthxnet and Optum.
  • Actively participated & contributed in peer-panel interviews
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations which often resulted in top ratings from customer service surveys.
Pepco Energy Services - Shift Manager
Granbury, TX, 10/2017 - 02/2018
  • Increased the cleanliness and appearance of the store by expanding daily maintenance and cleaning.
  • Utilized talent management strategies that resulted in a 65% decrease in the turnover rate in a 3 month period.
  • Monitored employee performance and attendance through the company’s HRIS & ATS.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Implemented procedures that resulted in a 5% increase of customer satisfaction within 3 months.
King-Chavez Neighborhood Of Schools - Tutor
San Diego, CA, 08/2016 - 05/2017
  • Successfully monitored, assisted and lead at least 20 international students through the completion of the program with at least 80% passing with full credit.
  • Developed training materials, such as handouts, study materials and quizzes.
  • Identified and removed obstacles keeping students from learning, helping to effectively complete homework tasks on time.
  • Prepared for tutoring appointments by learning about key topics and planning out structured activities
Cambria - Administrative Assistant
Clive, IA, 02/2015 - 05/2017
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Served as point of contact to internal and external visitors while answering, recording and transferring calls
Ministry Of Education Jamaica - Human Resource Coordinator Intern
City, STATE, 02/2012 - 05/2014
  • Successfully organized a workshop for History teachers across the country which saw a 45% increase in job satisfaction
  • Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
  • Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
  • Assisted with new hire orientation preparation, scheduling and administration.
  • Prepared company announcements to inform employees of new hires and current events.
  • Developed and maintained training materials and benefits packets for new hires.

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School Attended

  • Strayer University
  • Upper Iowa University
  • The Mico University College

Job Titles Held:

  • Patient Access Representative II
  • Shift Manager
  • Tutor
  • Administrative Assistant
  • Human Resource Coordinator Intern


  • Master of Science
  • Bachelor of Science
  • Associate of Arts

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