Enthusiastic, strong-willed emerging Human Resource professional with a long standing history of Customer service and Leadership experiences. Energetic, knowledgeable and flexible individual with a passion for Human Resources and possessing exceptional written and communication skills.
Skills
Interviewing & Recruiting Skills
Organizational skills
Team management
Performance Management
Epic Proficient
Problem Solving
Coordination
Written & Oral Communication
Education and Training
Strayer University Online, Expected in 12/2021 – –Master of Science:Human Resource Management - GPA:
Concentration in HR Generalist
Completed coursework in Human Resource Information Systems, Total Rewards and Managing Human Resource Projects
Upper Iowa UniversityFayette, IA, Expected in 05/2017 – –Bachelor of Science:Psychology And Human Services - GPA:
Minor in General Business
The Mico University College, Expected in 05/2014 – –Associate of Arts:Education
In Language and Literature - GPA:
Verified demographics and insurance information to register patients in computer system.
Obtained necessary signatures for privacy laws and consent for treatment.
Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations.
Documented and managed patient information using Epic.
Engaged in insurance verification for patients through a variety of mediums to include Paynav, Healthxnet and Optum.
Actively participated & contributed in peer-panel interviews
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations which often resulted in top ratings from customer service surveys.
Increased the cleanliness and appearance of the store by expanding daily maintenance and cleaning.
Utilized talent management strategies that resulted in a 65% decrease in the turnover rate in a 3 month period.
Monitored employee performance and attendance through the company’s HRIS & ATS.
Managed schedules, accepted time off requests and found coverage for shifts.
Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Implemented procedures that resulted in a 5% increase of customer satisfaction within 3 months.
King-Chavez Neighborhood Of Schools - Tutor San Diego, CA, 08/2016 - 05/2017
Successfully monitored, assisted and lead at least 20 international students through the completion of the program with at least 80% passing with full credit.
Developed training materials, such as handouts, study materials and quizzes.
Identified and removed obstacles keeping students from learning, helping to effectively complete homework tasks on time.
Prepared for tutoring appointments by learning about key topics and planning out structured activities
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Served as point of contact to internal and external visitors while answering, recording and transferring calls
Ministry Of Education Jamaica - Human Resource Coordinator Intern City, STATE, 02/2012 - 05/2014
Successfully organized a workshop for History teachers across the country which saw a 45% increase in job satisfaction
Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
Assisted with new hire orientation preparation, scheduling and administration.
Prepared company announcements to inform employees of new hires and current events.
Developed and maintained training materials and benefits packets for new hires.
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