patient access representative resume example with 13+ years of experience
Jessica
Jessica
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Skills
- Insurance company knowledgeable
- Appointment scheduling
- Regulatory compliance
- Payment processing
Education and Training
Allied Medical And Technical Scranton, PA, Expected in 07/2006 ā ā Medical Transcription And Insurance Billing : Medical Billing - :
Scranton High School Scranton, PA Expected in 06/1997 ā ā High School Diploma : - :
Experience
Iconma, L.L.C. - Patient Access Representative
Los Angeles, CA, 03/2021 - Current
Los Angeles, CA, 03/2021 - Current
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
- Responded to patient concerns and inquiries professionally and efficiently.
- Obtained health, financial and religious information from patients at time of admission.
- Explained policies, procedures and services to patients.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
Lifepoint Hospitals - Lifeskills Paraprofessional
Wilson, NC, 10/2012 - 10/2020
Wilson, NC, 10/2012 - 10/2020
- Applied positive reinforcement to redirect negative behaviors.
- Supplied one-on-one attention to each student during group activities.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Offered students personalized educational, behavioral and emotional support.
- Supported students in developing strategies for individual and group learning.
- Communicated and collaborated well with educators from various grade levels.
- Cleaned and organized classrooms, materials and supplies.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Planned and led activities to develop students' physical, emotional and social growth.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Supervised students and maintained security throughout school buildings and on field trips.
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
- Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
- Assisted children at stations during small-group learning periods.
- Provided classroom support throughout planned instruction and individual lessons.
- Served as classroom aide to teachers and worked one-on-one with special needs students age 11 to 14.
- Maintained focused, inclusive and supportive learning environments.
- Complied with instructor-developed IEPs and made informed recommendations for adjustments.
- Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
Delta Medix - Urology Secretary
City, STATE, 07/2009 - 04/2011
City, STATE, 07/2009 - 04/2011
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Answered phone calls to provide assistance, information and medical personnel access.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Managed unit call reception and routed calls to correct department.
- Retrieved physicians' paperwork, including lab test requests.
Hematology And Oncology Associates - Medical Records File Clerk
City, STATE, 02/2006 - 06/2009
City, STATE, 02/2006 - 06/2009
- Verified, updated and entered patient information into system.
- Scanned incoming documentation.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Assisted with properly processing records requests.
- Kept department clean, organized and professional.
- Observed confidentiality and safeguarded all patient-related information.
- Worked with speed, efficiency and accuracy to process documentation and complete projects.
- Completed patient paperwork and maintained accurate records.
- Recorded and filed patient data and medical records.
- Pulled patient charts for upcoming appointments.
- Reached out to medical providers to check on requests and address issues.
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Resume Overview
School Attended
- Allied Medical And Technical
- Scranton High School
Job Titles Held:
- Patient Access Representative
- Lifeskills Paraprofessional
- Urology Secretary
- Medical Records File Clerk
Degrees
- Medical Transcription And Insurance Billing
- High School Diploma
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