Jessica Jessica
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

  • Insurance company knowledgeable
  • Appointment scheduling
  • Regulatory compliance
  • Payment processing
03/2021 to Current
Patient Access Representative Iconma, L.L.C. Los Angeles, CA,
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Assembled registration paperwork and placed identification bands on patient.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Responded to patient concerns and inquiries professionally and efficiently.
  • Obtained health, financial and religious information from patients at time of admission.
  • Explained policies, procedures and services to patients.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
10/2012 to 10/2020
Lifeskills Paraprofessional Lifepoint Hospitals Wilson, NC,
  • Applied positive reinforcement to redirect negative behaviors.
  • Supplied one-on-one attention to each student during group activities.
  • Customized small group and individual classroom activities based on differentiated learning needs.
  • Offered students personalized educational, behavioral and emotional support.
  • Supported students in developing strategies for individual and group learning.
  • Communicated and collaborated well with educators from various grade levels.
  • Cleaned and organized classrooms, materials and supplies.
  • Observed students to help teachers identify potential learning blocks and opportunities for support.
  • Planned and led activities to develop students' physical, emotional and social growth.
  • Handled clerical duties, managed classrooms and coordinated documents for teachers.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
  • Assisted children at stations during small-group learning periods.
  • Provided classroom support throughout planned instruction and individual lessons.
  • Served as classroom aide to teachers and worked one-on-one with special needs students age 11 to 14.
  • Maintained focused, inclusive and supportive learning environments.
  • Complied with instructor-developed IEPs and made informed recommendations for adjustments.
  • Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
07/2009 to 04/2011
Urology Secretary Delta Medix City, STATE,
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
  • Managed unit call reception and routed calls to correct department.
  • Retrieved physicians' paperwork, including lab test requests.
02/2006 to 06/2009
Medical Records File Clerk Hematology And Oncology Associates City, STATE,
  • Verified, updated and entered patient information into system.
  • Scanned incoming documentation.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Assisted with properly processing records requests.
  • Kept department clean, organized and professional.
  • Observed confidentiality and safeguarded all patient-related information.
  • Worked with speed, efficiency and accuracy to process documentation and complete projects.
  • Completed patient paperwork and maintained accurate records.
  • Recorded and filed patient data and medical records.
  • Pulled patient charts for upcoming appointments.
  • Reached out to medical providers to check on requests and address issues.
Education and Training
Expected in 07/2006
Medical Transcription And Insurance Billing : Medical Billing
Allied Medical And Technical - Scranton, PA,
Expected in 06/1997
High School Diploma:
Scranton High School - Scranton, PA

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Resume Overview

School Attended

  • Allied Medical And Technical
  • Scranton High School

Job Titles Held:

  • Patient Access Representative
  • Lifeskills Paraprofessional
  • Urology Secretary
  • Medical Records File Clerk


  • Medical Transcription And Insurance Billing
  • High School Diploma

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