patient access representative resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in EPIC System and scheduling. Ready to bring 10+ years of relevant work experience to your team.

  • Quality Standards and Protocols
  • Patient Confidentiality and Data Security
  • Post-Discharge Care Coordination
  • Caring and Empathetic
  • Customer Satisfaction
  • Registration and Admissions
  • Gathering Information From Patients
  • Demographics Information
  • Documenting and Recording Information
  • Verifying Eligibility
  • Hospital Security
  • Calm and Effective Under Pressure
  • Financial Procedures Adherence
  • Insurance Company Knowledge
  • Patient Identification
  • (Some) Diagnostic Codes
  • Evaluating Quality of Care
  • Providing Information and Resources
  • Database Search and Data Entry Skills
  • Insurance Information Collection
  • Patient Needs Assessment and Referral
  • Multitasking and Organization
  • Resolving Problems
  • Customer Service
  • Explaining Policy and Procedures
  • Building Rapport and Credibility
  • Scheduling Diagnostic Procedures
  • Administrative and Office Support
  • Patient Contact
  • Multi-Line Telephone Systems
  • Phone and Email Etiquette
  • Team Collaboration
  • Medical Services Administration
  • Patient Health Information Access
  • Patient Rights
  • Bilingual Spanish and English
  • Informed Consent
  • Reliability and Dedication
Work History
Patient Access Representative, 07/2021 to Current
Ascension HealthPell City, AL,
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Resolved patient financial problems with guidance from documented guidelines and procedures.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Recommended service improvements to minimize recurring patient issues and complaints.
Customer Service Assistant, 07/2019 to 10/2021
Stanton OpticalEvansville, IN,
  • Answered customer questions about product availability and shipment times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Submitted completed orders quickly to maximize delivery efficiency.
  • Increased profits through effectively maintaining relationships with clients and ensuring high-quality customer service.
  • Processed payments by POS and adjusted customer accounts to maintain current system data.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Communicated professionally with colleagues, freelancers and clients.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction to 100%.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Stocked shelves and managed inventory.
  • Cross-trained and provided back up for customer service managers.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Provided ongoing guest service.
  • Cross-trained and backed up other customer service managers.
Member Engagement Specialist, 10/2020 to 08/2021
Ymca Of Central Stark CountyCanal Fulton, OH,
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Discussed financial options with clients and provided informed suggestions.
  • Responded to customer questions and concerns or escalated to supervisor for resolution.
  • Identified customer financial service needs to prepare proposals and sell services.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
  • Conducted research to answer questions and handle issues using multiple systems and resources.
  • Contacted prospective customers to present service options and explain details.
Associate of Arts: Health Services Administration, Expected in 04/2023
Miami Dade College - Miami, FL,
Native or Bilingual
Full Professional
Additional Information

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Prior- Julian Alejandro Ortega (305) 340 8055

Current- Amshel Padilla (XXX) 501 5283


Prior- Rodnisha Magee (XXX0 326 9342

Current-Betsy Lopez Rivera (305) 299 1133

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Resume Overview

School Attended

  • Miami Dade College

Job Titles Held:

  • Patient Access Representative
  • Customer Service Assistant
  • Member Engagement Specialist


  • Associate of Arts

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