(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Regulatory compliance
  • Appointment scheduling
  • Payment processing
  • Patient interviewing skills
  • Appointment confirmation
  • Medical filing
  • Bookkeeping support
  • Recording histories
  • Analytical
  • Reliable and trustworthy
  • Troubleshooting
  • Critical thinking
  • Leadership
  • Organization
  • Problem resolution
  • Teambuilding
  • Insurance company knowledgeable
Education and Training
Trident Technical College Charleston, SC, Expected in 11/2013 Certificate : Medical Billing And Coding - GPA :
Academy of Cosmetology Charleston, SC, Expected in 10/2003 License/Certificate : Cosmetology - GPA :
Memorial Hermann - Patient Access Representative
Houston, TX, 09/2021 - Current
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Assembled registration paperwork and placed identification bands on patient.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Obtained health, financial and religious information from patients at time of admission.
  • Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
Ecolab Inc. - Lead Customer Service Agent
Dover, DE, 02/2019 - 10/2021
  • Inspect and verify passenger documentation.
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.
  • Manage passenger baggage processing including handling and fee calculation if applicable.
  • Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.
  • Make public address announcements as required.
  • Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.
  • Operate computers and specialist equipment such as air-bridge, scanners and airline specific.
  • Comply with foreign and domestic as well as airport security.
  • Produce work related documentation when required.
  • Maintain the highest standards of safety and security always.
  • Other duties as assigned.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
  • Volunteered to handle complaints and issues for manager during busy time periods.
  • Managed key account service, providing exceptional support to foster loyalty and retention.
Dairy Farmers Of America - Cash Application Specialist
El Dorado Springs, MO, 04/2014 - 08/2021
  • Post large quantities of insurance, patient payments and adjustments.
  • Balance daily cash batches and reconcile monthly variances.
  • Create and prepare spread sheets to be used in entering and or researching data.
  • Assist other departments with questions regarding any account balance issues.
  • Assist Manager with special projects regarding transfers of monies from facility to facility.
  • Research and identify missing payments and posting errors.
  • Research and update all new electronic fund transfers with insurance companies.
  • Contact and communicate payment discrepancies with the bank.
  • ERA/EFT setup and change requests through carrier websites and clearinghouse.
  • Liaison for all outsourced laboratory payments and transfers.
  • Follow up on transactions continuously and provide updates to management.
  • Input statement information, reconciled accounts and resolved discrepancies.
  • Collected, posted and managed patient account payments.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
Americare Senior Living - Licensed Cosmetologist
Springfield, IL, 07/2006 - 08/2020
  • Performed beauty procedures for clients.
  • Monitored inventory of salon supplies.
  • Handled and posted all payment transactions.
  • Attended all training classes required to maintain license per SC guidelines.
  • Collaborated with the rest of the salon to keep a clean work environment per SC guidelines.
  • Worked with management to create a marketing plan to attract more clientele.
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Collected payment from customers and scheduled next appointments.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Handled cash and credit card payments daily with consistent accuracy.

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School Attended

  • Trident Technical College
  • Academy of Cosmetology

Job Titles Held:

  • Patient Access Representative
  • Lead Customer Service Agent
  • Cash Application Specialist
  • Licensed Cosmetologist


  • Certificate
  • License/Certificate

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