patient access representative resume example with 9+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Driven and compassionate healthcare professional with over seven years of hands-on experience. A primary point of contact for patients in a fast-paced hospital emergency room. Schedule and prioritize appointments, track patient progress, and communicate with medical staff and physicians. Recommends improvements to ensure quality patient care. Recognized by peers as a thought leader and healthcare industry change agent.

  • Excellent communication skills
  • Strong project leadership, organizational, and time management skills
  • Proficient in the entire Microsoft Suite
  • Skilled in Health Connect and IRCS
  • Proficient in the use of Cisco IP Communication and VAD
  • Proficient in Medical Terminology
  • Experienced in creating CRMs and Message Management I & II
  • Demonstrate analytical and problem-solving skills
  • Outstanding ability to work well under pressure, with minimal or no supervision
  • Knowledgeable of group plans and coverages, including Medicaid and HMO plans
  • Electronic Health Records Systems
  • Patient Health Information Access
Purdue University - North Central Westville, IN Expected in 12/2021 Bachelor of Science : Healthcare Administration - GPA :

GPA: 4.0, Chancellor's List (Dean List 2020

Jefferson State Community College Birmingham, AL Expected in 09/2010 Medical Assistant : Administrative Medical Assistant - GPA :

Work: Medical Terminology, Microbiology, Anatomy I & II

Licenses & Certifications
Administrative Medical Assistant - Jefferson State Community College - July 2010 Certified in CPR - Jefferson State Community College - July 2010 Certified in Covid-19 Contact Tracing (Purdue University Global 2020) Project Management Essentials (PMEC)- March 2022
Work History
Trinity Health Corporation - Patient Access Representative
Rotterdam, NY, 03/2022 - Current
  • Processing patient paperwork and abiding by proper state and government legislation
  • Interview patients to accurately obtain all opening information required for admission
  • Documenting insurance information, personal information, payment methods, and other important patient information
  • Update patient files and explain various admission forms and policies, get signatures, hold discussions about financial responsibility, and obtain payment.
  • Communicating information and essential details to other medical care staff
  • Contacting insurance companies regarding coverage, pre-approvals, billing, and other issues
  • Prepared invoices, reports, memos, letters, financial statements, and other documents using word processing, spreadsheets, databases, or presentation software
  • Managing various types of paperwork and other clerical duties
  • Explain policies and procedures, handling patients' queries, concerns, and complaints
  • Train new employees on Patient Access and procedure
Midwestone Financial Group, Inc. - Service Associate
Centerville, MN, 09/2016 - 04/2021
  • Managed over 75 calls per day high volume of calls promptly on in ACD line and transferred calls to various departments
  • Demonstrated active listening and delegated customer courtesy and satisfaction
  • Interacted with nurses concerning members with urgent concerns
  • Collaborated with supervisors to resolve complaint escalations and call resolution
  • Used Epic to confirm appointments, cancellations, and referrals
  • Liaison between specialty resource nurses and coordinators in various medical departments and offices
  • Obtained and verified insurance information for Ameri-group, Peach State, CareSource, and Well Care using the Georgia Better Healthcare portal
  • Trained new employees
  • Maintained specified productivity and accuracy performance levels and worked under stick deadlines.
Us Bank - Transaction Processor
Arcata, CA, 06/2011 - 04/2015
  • Operated desktop equipment (i.e., TS300, Barcode Reader, and PC)
  • Performed data entry and research in various systems and tools
  • Completed retail and commercial transactions according to established procedures and prepared each for electronic processing.
Integrated Medical Services - Administrative Medical Assistant
Goodyear, AZ, 12/2010 - 02/2011
  • Completed insurance forms and dealt with patient medical records
  • Scheduled new and existing patients with the ability to properly screen potential new patients
  • Replied to phone calls and checked patients in for doctors' visits
  • Answered phone calls and messages for the 10-physician medical facility, scheduling appointments and handling patient inquiries
  • Knowledgeable of ICD9/CPT coding
  • Additional Qualifications & Critical Course Work
  • Health Policy
  • Health Care Law and Ethics
  • Human Resources for Health Care Managers
  • Leadership and Management in Health Care
  • Finance for healthcare
  • Healthcare policy and economics
  • Leadership and ethics in health care
A member of the Alpha Beta Kappa Honor Society (2021)Project Management Essentials (PMEC)- March 2022

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Resume Overview

School Attended

  • Purdue University - North Central
  • Jefferson State Community College

Job Titles Held:

  • Patient Access Representative
  • Service Associate
  • Transaction Processor
  • Administrative Medical Assistant


  • Bachelor of Science
  • Medical Assistant

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