Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Flexible hard worker ready to learn and contribute to team success. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Scheduling Diagnostic Procedures
Registration and Admissions
Quality Assurance
Multitasking and Organization
Patient Education
Customer Service
Financial Procedures Adherence
Problem-Solving
Verbal and Written Communication
Insurance Company Knowledgeable
Gathering Information from Patients
Building Rapport and Credibility
Organized and Efficient
Communicating to Patients and Families
Knowledge of Community Services and Programs
Microsoft Office
Explaining Policy and Procedures
Calm and Effective Under Pressure
Patient Needs Assessment and Referral
Administrative and Office Support
Caring and Empathetic
Documenting and Recording Information
Patient Confidentiality and Data Security
Registration and Scheduling
Flexible Schedule
Friendly and Outgoing
Appointment Scheduling
Calm Under Pressure
Phone and Email Etiquette
Payment Processing
Experience
02/2023 to Current
Patient Access RepresentativeSpartanburg Regional Medical Center – Greenville, SC,
Applied HIPAA privacy and security regulations while handling patient information.
Verified demographics and insurance information to register patients in computer system.
Organized and maintained records by updating and obtaining both personal and financial information from patients.
Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
Obtained necessary signatures for privacy laws and consent for treatment.
Communicated financial obligations to patients and collected fees at time of service.
Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
Processed patient responsibility estimate determined by insurance at pre-registration.
Explained various admission forms and policies, acquiring signatures for consent.
Assembled registration paperwork and placed identification bands on patient.
05/2021 to Current
Restaurant Team MemberFive Guys – Long Beach, NY,
Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
Provided exceptional service to high volume of daily customers.
Cleaned counters and common areas to minimize spread of germs.
Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
Operated POS terminals to input orders, split bills and calculate totals.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Greeted customers, answered questions and recommended specials to increase profits.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Trained new employees on restaurant procedures and plating techniques.
09/1994 to 04/2019
Retail Co-ManagerHobby Lobby – Miami, FL,
Monitored inventory, cash and payroll processes to keep location running smoothly.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Staged merchandise and stocked sales floor to stimulate impulse sales.
Connected with customers to provide assistance and collect feedback to optimize operations.
Coached, managed and developed teams to provide exceptional service and achieve sales goals.
Managed visual merchandising, maintaining standards and elevating customer experience.
Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
Improved profitability by executing daily, weekly and monthly floor plan changes.
Mentored employees in management of complicated sales, complex issues and difficult customers.
Supported retail associates to drive quality performance and experiences for guests.
Maintained store staff by recruiting, orienting and training employees.
Organized and updated schedules to optimize coverage for expected customer demands.
Met or exceeded fiscal sales goals, maximizing operating budgets.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Prepared staff work schedules and assigned team members to specific duties.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Forecasted customer demand to set prices or credit terms for goods or services.
Structured HR consulting services to support clients during organizational developments and changes.
Education and Training
Expected in 05/1993 to to
Associate of Science: Medical Assisting Watterson College - Charleston, SC, GPA:
Expected in 06/1989 to to
High School Diploma: Summerville High School - Summerville, SC GPA:
Expected in to to
: Property Manager Trident Technical College - Charleston, SC GPA:
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